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Customer Care Center

Tel. + 358 600 140 140
(€3.12/answered call + local network charge)

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Check-in at the self-service check-in kiosk

The self-service kiosks at the airport can be used by all passengers. To get started, you need only your passport, Finnair Plus membership card, or your credit card.

Which flights does the service apply to?

  • Finnair and Finncomm Airlines scheduled flights and their connecting flights departing from Amsterdam, Beijing, Brussels, Copenhagen, Frankfurt, Geneva, Helsinki, Hong Kong, London, Manchester, Munich, Prague, Stockholm, Tallinn, Vienna, Warsaw and Zürich.
Please note! The service does not apply to code-share flights operated by Finnair’s partner airlines or Finnair Leisure flights.

How to check in at a self-service check-in kiosk

Check in for the whole journey with the help of the detailed instructions on the screen. You can choose the seat you want or confirm a pre-booked seat and add your Finnair Plus membership number if necessary. You will receive a printed boarding pass from the self-service check-in kiosk.

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Baggage

If you only have carry-on baggage, you can go directly to the security control. Checked baggage should be left, depending on the airport, at the Baggage Drop desk or at the check-in desk, within the normal check-in times.

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Location of the self-service check-in kiosks:

  • At the airports mentioned above
  • At Hilton Helsinki-Vantaa Airport hotel, next to Terminal 2
  • In the departure hall of the Arlanda Express train at the Stockholm Central Railway Station
  • At the railways station in Copenhagen
  • At the Paddington railway station in London.

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Login

Finnair Plus member login All Finnair Plus members have a user profile in our database. Your username is usually the same as your membership number without the AY prefix and with no spaces between the numbers.

Lost password

Email
SMS


Sending of username or password is possible only if the mobilenumber or e-mail address is updated in the profile. If your contact information has changed, please contact Finnair Plus Service Center, tel. +358 9 818 888, open Mon-Fri 7am-7pm, Sat 9am-4pm. Other times, Finnair Customer Care Center +358 600 140 140 (24h, in Finland 3,12eur/answered call + local call charge).

Lost username

Email

SMS

(e.g + 44 7948 1234567)

Sending of username or password is possible only if the mobilenumber or e-mail address is updated in the profile. If your contact information has changed, please contact Finnair Plus Service Center, tel. +358 9 818 888, open Mon-Fri 7am-7pm, Sat 9am-4pm. Other times, Finnair Customer Care Center +358 600 140 140 (24h, in Finland 3,12eur/answered call + local call charge).

Reservations