Arrival service
Arrival area
At Helsinki-Vantaa Airport, domestic passengers and passengers from flights originating in other Schengen countries arrive in the Arrival area 2A, in Terminal 2. Passengers from non-Schengen countries arrive in the Arrival area 2B, in Terminal 2. Passengers from flights originating in Norway and Switzerland, both non-EU countries, are also directed to the Arrival area 2A, but they need to provide a customs declaration if they have goods to declare in their carry-on baggage. They can contact customs through a telephone in the passenger bridge.
The monitors in the Baggage Claim area display the baggage carousel for each flight.
Flight arrival and departure times
You can check the Finavia website for the flight departure and arrival times of all flights at the Helsinki-Vantaa and at most other airports in Finland. Flight arrival and departure information for Finnair, oneworld partner airlines and Finnair's code-share partners is also available in the Finnair Customer Care Center, telephone: 0600 140 140, within Finland (3.12 €/answered call + local network charge, open 24 h). Check the real-time arrival and departure information for the flights operated by the oneworld airlines and their subsidiaries.
Text message service
If the last leg of your trip was on a flight operated by Finnair or Finncomm Airlines and your baggage did not arrive on the same flight, you can receive a text message notification of the delay. The message is sent as the flight arrives at the destination, so that you can contact the Arrival Service as soon as you reach the Baggage Claim area. The message can only be sent if you included your mobile phone number in the reservation information and if the originating airport has informed Finnair of the baggage delay.
Tracking baggage
You can track the delivery of your delayed baggage with the WorldTracer system at www.finnair.com/bag. This is how to do it:
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Enter the 10-character WorldTracer identifier, given to you by a customer service representative, in the left-hand side field at the bottom of the WorldTracer view. |
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Enter your last name in the right-hand side field. |
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Click Submit. |
If you have not received your suitcase within 72 hours, you should fill in a Baggage Tracing Form.
Arrival Service
If your baggage does not arrive on the same flight or has been damaged, submit a baggage declaration at the Arrival Service. At Helsinki Airport the RTG Ground Handling also assists you in arrangements with connecting flights, alternative and connecting ground transportation and accommodation for passengers who missed their connections.
The Arrival Service is open whenever there are Finnair flight arrivals. You can also submit lost and damaged baggage declarations for baggage destined to Helsinki to RTG Ground Handling by phone from 07:00 to 21:00 at +358 30 624 4160 or by e-mail. The declaration on damaged baggage must be submitted right after flight arrival or at the latest 7 days after arrival of the flight on which the baggage was damaged.
If you baggage has not arrived within 72 hours of landing, we will need additional information to locate your items. Fill in the additional information in the Baggage Tracing Form and send it to the Arrival Service. Describe your suitcase or other item lost as accurately as possible in the field "Type of item”.
Lost and found
Finland's Found Property Office assists you in locating items left on Finnair aircraft and facilities as well as in the public areas at Helsinki-Vantaa Airport. The office hours are weekdays 09:00–18:00 and the telephone number when calling from abroad is +358 600 41 006 (1.67 €/min + local network charge). The office is located at Mäkelänkatu 56, 00510 Helsinki. Tobacco products, alcohol and other duty items left on the aircraft can be enquired about using the phone exchange of the Helsinki-Vantaa Airport Customs Passenger Control, tel. +358 9 6141.
Baggage compensation
The baggage compensation processing is handled by the Customer Relations Department. The telephone service is open weekdays 09:00–12:00 at +358 9 818 7702, fax +358 9 818 7707. The mailing address is SL/08, 01053 FINNAIR, FINLAND. You can also send us feedback using a form available on our website. You should fill in a baggage compensation form for the items you require reimbursement for.
Keywords
Arrival services
Baggage services
Finavia
Lost baggage
Arrival halls
Text message services
Baggage compensation
