Finnair Oyj

Reserving special services

Before the flight

• On Finnair's scheduled international flights, it is often possible to reserve a particular, preferred seat when booking the flight. On Leisure flights, seats are allocated in advance.
• When booking the flight, we recommend that you mention any health-related matters, such as food allergies, illnesses and special diets prescribed by a doctor.
• Special meals can be ordered for Finnair's scheduled flights up to 24 hours before departure, but on Leisure flights, 72 hours before departure, at the latest.
• When you book your flight, we recommend that you mention if you need help moving around the departure or arrival airport, boarding the aircraft or transferring to a connecting flight, so that factors affecting seat selection can be included in the information concerning your reservation.

Persons with reduced mobility, pregnant women and children are not allowed to be seated at emergency exits, because in an emergency, these exits may have to be taken into use quickly.

• Before you travel, it is always a good idea to check that your passport, other travel documents and necessary vaccinations are valid and that you have a sufficient supply of any medicines for the duration of your trip.
• Medicines, prescriptions, eyeglasses, flight tickets, passports, money, credit cards, maps, addresses and telephone numbers, together with comfortable socks, should be included in your carry-on baggage.
• For the flight, it is a good idea to wear comfortable clothing that does not constrict any part of the body.

A person assisting a passenger with reduced mobility receives a discount on his/her airfare on domestic flights. The escort may reserve a round trip ticket on the same flights as the person he/she is assisting, return on the next available flight or purchase a one-way ticket.

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At the airport

• For your own comfort, we recommend that you arrive at the airport in good time.
• If you are travelling with a lot of baggage, you can check in at Helsinki-Vantaa Airport in advance - for morning flights, however, not sooner than the night before departure.
• Moving around the airport can be facilitated by ordering a wheelchair in advance for your use. At Helsinki-Vantaa Airport, wheel walkers and electric vehicles are also available to convey passengers to the departure gates.
• We recommend that you arrive at the departure gate in good time. At Helsinki-Vantaa, the person seeing the passenger off may accompany him or her all the way to the departure gate by obtaining permission to do so at the check-in.
• At Helsinki-Vantaa, there are movable induction loops to reduce background noise and ease communication for persons with hearing aids. Movable induction loops are available in every departure hall and at transfer desks; immovable induction loops are available at each information desk.

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During the flight

• The cabin crew will attend to child passengers throughout the flight and provide them with activity packs and entertainment materials to ensure their comfort during the flight.
• The cabin crew are not allowed to lift passengers from their seats or provide medical help, such as giving injections or assessing medicines and dosages.
• The crew are also not permitted to take your medications into safekeeping during the flight.
• Our Medical pages provide further information on health-related matters, fear of flying, jet lag, vaccinations, etc.
• You can place your coat and any carry-on baggage in the overhead lockers.
• A bag may also be placed under the seat in front of you, except at the emergency exits, the first row or under the lie-flat seat in Business Class on intercontinental flights.
• If you have ordered a special meal for the flight, you can mention this to the cabin crew at the beginning of the flight.

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First aid

• The cabin crew are trained in basic first aid and it may also be possible for the crew to contact medical personnel on the ground.
• All Finnair aircraft carry a first-aid kit that contains, for example, pain killers, nasal drops, diarrhoea medicine, bandages, splints and plasters.
• In addition, aircraft carry a medical kit that can only be used by a doctor. This kit contains, for example, a blood-pressure monitor, a stethoscope and medicines needed for first aid.
• Our staff have also been trained to deliver medical oxygen for short periods in the event of acute attacks and to use a defibrillator to care for heart rhythm disorders. Defibrillators are carried onboard all intercontinental flights.

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At the airport

• If you boarded the aircraft first with your assistant, please wait to disembark from the aircraft after the other passengers.
• If you have requested an assistant to meet you, he or she will be waiting for you at the door of the aircraft.
• Please do not hesitate to ask if something troubles you during the flight. Our staff will be happy to help.

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