Where can I get information about departure and arrival times?
Can my return flight depart from a different city than the one to which my outward flight arrived?
How do I book a ticket for a certain age group?
How can I check my flight reservation?
How can I obtain a fare for a particular trip?
How do I get the least expensive fare?
Why is Finnair charging a fee for its own tickets?
Why do I have to pay a service charge for tickets purhased on the Internet?
What happens if my flight is cancelled?
When am I entitled to cancellation compensation?
Under what circumstances is the compensation not paid?
What happens if my flight is delayed?
If my flight is overbooked and I am denied boarding , what am I entitled to?
What am I entitled to in case of downgrading?
Where can I get information about departure and arrival times?
1. Information about Finnair’s and other oneworld airlines’ flight departures and arrivals can be obtained through Finnair Customer Care Center in Finland, tel. +358 600 140 140 (3.12 euros/answered call + local network charge).
2. Departure and arrival information about all flights at Helsinki-Vantaa and at most other airports in Finland can be found on the website of Finavia.
How do I book a flight?
1. You can make reservations for Finnair flights through Reservations on our home page.
2. You can also book flights through Finnair Customer Care Center in Finland, tel. +358 600 140 140 (3.12 euros/answered call + local network charge).
3. Reservations for unaccompanied minors can be made through Finnair Customer Care Center in Finland, tel. +358 600 140 140 (3.12 euros/answered call + local network charge).
Finnair Plus award flight bookings
1. A trip on Finnair flights paid with Finnair Plus points can be reserved on the Flight Awards page of the Finnair Plus Internet site after logging in.
2. You can also make a reservation through the Finnair Plus telephone service in Finland, tel. +358 9 818 888.
3. Finnair Plus Junior award flights can be booked only through the Finnair Plus telephone service, in Finland tel. +358 9 818 888.
Can my return flight depart from a different city than the one to which my outward flight arrived?
Yes it can. You can book these kinds of journeys by contacting the Finnair Customer Care Center on +358 600 140 140 (calls charged at €3.12/answered call + local network charge) or at a Finnair office. You can book the flights online on our home page by choosing Return from/to another city under RESERVATIONS.
How do I book a ticket for a certain age group?
The reservation can be made on the Internet by choosing the right age group. These fares can not be reserved together with other tickets.
A discount for children is available on almost all fare types when the child travels together with and adult paying the normal fare. Price requests and reservations for unaccompanied minors are handled by Finnair Customer Care Center in Finland, tel. +358 600 140 140 (3.12 euros/answered call + local network charge) or the local Finnair office.
How can I check my flight reservation?
You can check your valid reservation on the internet under TRAVEL -> Itinerary. There you will find the Amadeus reservation system, which shows your travel itinerary based on your reservation number and last name. You can check flights booked online and elsewhere.
How can I obtain a fare for a particular trip?
1. You can obtain a fare for Finnair flights under the heading RESERVATIONS on our home page.
2. Fares for other routes (for example another airline’s flights) can be obtained through Finnair Customer Care Center in Finland, tel. +358 600 140 140 (3.12 euros/answered call + local network charge) or your local Finnair office.
How do I get the least expensive fare?
There are only a limited amount of seats sold at the cheapest special fares. When you make your reservation on the Internet, the system offers you the least expensive fare for the route, dates and number of passengers you have chosen.
The cheapest fare may not, however, be available, for instance
- if the seats at this fare are sold out, or
- if the conditions of the fare are not fulfilled, for example if it requires a minimum stay of 3 days.
What is a oneclass flight?
There is no separate Business Class on oneclass flights. Finnair has oneclass flights between Helsinki and the following destinations: Krakow, Ljubljana, Tallinn, Venice.
Why is Finnair charging a fee for its own tickets?
The service fee is based on costs related to booking, pricing and ticketing. Previously the service fee was a sales commission in the ticket price, but know it is shown as a separate expense. This makes pricing more transparent and shows which all expenses are included in the total price of the ticket.
Why do I have to pay a service charge for tickets purhased on the Internet?
The Internet service fee covers maintenance costs of the system. The service fee for tickets booked on the Internet is, however, lower than the service fee for tickets booked at Finnair service points.
What happens if my flight is cancelled?
If a flight operated by Finnair is cancelled, Finnair will offer :
• care at the airport: refreshments and meal as well as communication facilities, and hotel accommodation if overnight stay in a hotel is necessary.
• either an alternative transport to the final destination, or refund of the ticket.
When am I entitled to cancellation compensation?
If your flight is cancelled for commercial reasons, you might be entitled to the same compensation as in the case of denied boarding due to overbooking, unless you have been given advance notice in reasonable time and been informed about alternative transport which is close in time to the original flight. The specific criteria are set out in EU Regulation.
Under what circumstances is the compensation not paid?
Compensation is not paid in extraordinary circumstances outside Finnair's control. Such are for instance strikes, weather conditions, unexpected flight safety shortcomings (suddenly arised aircraft technical problems) and air traffic management decisions, as well as any consequences caused by these.
What happens if my flight is delayed?
Finnair will offer care at the airport including refreshments and meal as well as communication facilities (two phone calls) when the flight delay is expected to be
• more than 2 hours for flights less than 1,500 km
• more than 3 hours for flights between 1,500 and 3,500 km
• more than 4 hours for flights over 3,500 km.
Finnair will organise hotel accommodation if overnight stay in a hotel is necessary.
In delays of more than 5 hours, if the flight is no longer serving any purpose in relation to your original travel plan and you decide to cancel your journey, Finnair will refund the ticket and transport you back to the first point of departure indicated in your ticket, if necessary.
If my flight is overbooked and I am denied boarding , what am I entitled to?
If the flight is overbooked, Finnair will ask for volunteers to give up their seats for agreed benefits. If you are involuntarily denied boarding Finnair will pay the following one-time compensation:
• €250 for flights less than 1,500 km
• €400 for flights between 1,500 and 3,500 km
• €600 for flights longer than 3,500 km.
Half of the sums listed above are paid if an alternative travel will delay the passenger’s arrival at the destination by less than 2, 3 or 4 hours respectively.
In addition, Finnair will also offer
• care at the airport: refreshments and meals as well as communication facilities (two phone calls), and hotel accommodation if overnight stay in a hotel is necessary.
• either an alternative transport to the final destination, or
refund of the ticket, including transportation back to the first point of departure indicated in your flight ticket, if you can show that the flight no longer serves any purpose in relation to your original travel plans and you decide not to continue your journey.
What am I entitled to in case of downgrading?
If we are unable to accommodate you in the class for which you booked to travel, you are entitled to a reimbursement of a percentage of the sector fare where the downgrade occurred. You will receive immediate compensation at the airport in the form of service voucher. The voucher is payable in cash to you at a Finnair ticket office. In addition, the person who purchased your ticket may contact Finnair Customer Relations after the trip to ensure that the compensation has been paid according to EU regulation. The amount of the service voucher will be included.