Why should I log in to Finnair’s Internet services?
What is my username and password?
How can I pay for an Internet booking?
Is using a credit card on the Internet secure?
Can I reserve and pay for flights for another person?
How come the fare may change in just a few hours?
How do I know that my booking was completed successfully?
Where can I get help if I have problems with my booking?
Why do I not receive the e-ticket receipt in my e-mail?
Why should I log in to Finnair’s Internet services?
By logging in to our web site you can make use of your personal Finnair Plus benefits and other Internet services that depend on your membership. You can log in with your username and password. You do not have to log in to access the Internet ticket sales service.
In the upper right-hand corner behind the question mark on our pages you can find further informations and instructions.
What is my username and password?
As a Finnair Plus member you have a user profile in our database. Your username is usually the same as your membership number (without the AY prefix and with no spaces between the numbers).
If you have forgotten your username or password, you can order it through the Finnair Plus website by using the link Log in problems? Your username and password will be delivered by e-mail or as a text message. If your e-mail address or your phone number has changed, please contact Finnair Plus in Finland, tel. +358 9 818 888 (open Mon–Fri 07:00–19:00, Sat–Sun 09:00–16:00).
How can I pay for an Internet booking?
Online bookings can be paid by credit card. Bookings made for flights originating in Finland can also be paid via the Sampo, Nordea, Osuuspankki, Handelsbanken, Ålandsbanken, Tapiola Bank, Aktia and S-Pankki internet banking services. Visa Electron is not accepted.
What is a CVC code?
The CVC code is a security code on the American Express card, Mastercard and Visa card. The CVC code is a three-digit number on the reverse side of the card (the last three digits above the signature), except on the American Express card, where the CVC code is a four-digit number on the front of the card (on the right). The use of a CVC code increases security and reduces credit card frauds when payment is made over the Internet. Without the CVC code you can not complete credit card payment of your reservation on the Internet.
In the upper right-hand corner behind the question mark on our pages you can find further informations and instructions.
Is using a credit card on the Internet secure?
Our reservations service uses the SSL protocol to transfer credit card information. Your personal details and credit card information are transmitted on the Internet using a secure and generally applied method.
Can I reserve and pay for flights for another person?
Yes, you can. The credit card indicated in the reservation will be charged. The use of credit cards varies in some countries. Consult your local Finnair office for further information.
How come the fare may change in just a few hours?
Seat availability on flights is limited and it may change. The system searches for the lowest available fare for your chosen route, dates and number of passengers. The seat reservation is only confirmed once the booking has been completed and you have received a booking reference.
How do I know that my booking was completed successfully?
When you have accepted the fare and its conditions, you receive a booking reference and a confirmation as an e-mail. You can also receive the confirmation as a text message if you give us your telephone number in international form.
If an e-ticket is used, you will also receive a receipt for your bookkeeping in your e-mail. The e-ticket receipt has to be taken along on the trip.
Where can I get help if I have problems with my booking?
In the upper right-hand corner of the page you can click on the questions mark to receive further information and instructions.
You may also contact Finnair’s eBusiness Help Desk in Finland by calling +358 203 140 200 (open on weekdays 08:00–20:00 and on weekends 09:00–18:00).
Why do I not receive the e-ticket receipt in my e-mail?
If the Electronic ticket receipt does not arrive in your e-mail it might be deleted by your spam protection program. Please check that your e-mail server enables e-mail deliveries from the Amadeus e-mail server: emailsserver@pop2.amadeus.net. If you are using a separate spam service program, we recommend that you contact the service provider.