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Contact Finnair Plus

Finnair Plus Service Center

Tel. +358 (0)9 818 888
Fax +358 800 121 200

Other partners

You may also collect Plus points and qualify for awards by using various other travel-related services. However, these points do not count towards qualification for the Finnair Plus Silver-, Gold- or Platinum tiers. Your points will remain valid for five years.

>> Aurinkomatkat
>> Finnair Shop
>> Limousine Service
>> Finnair Plus Tours
>> Missing Points
 
Aurinkomatkat

All Finnair Leisure flights departing from Finland are eligible for Finnair Plus points.

  • These points will be credited to your account only if you show your Finnair Plus membership card when checking in for the flight at the time of departure from Finland.
  • The round trip points will then be credited to your account.
  • No points can be recorded retroactively for Leisure flights.

Finnair Leisure flights are eligible for points at fixed rates.

 >>Points from Leisure flights

You may use your Plus points for Aurinkomatkat package tours.

>>Use points

 

 

Finnair Shop

Finnair Shop are located at the airports in Helsinki, Turku, Tampere and Mariehamn.

  • Grant 5 Plus points for every euro spent on purchases totalling at least 15 euros.
  • These points will be credited to your account if you show your Finnair Plus membership card when paying for purchases.
  • Points are also granted in the same way for advance tax-free orders on Finnair Leisure flights and on scheduled Finnair flights for which advance orders may be placed for the return flight.
  • Points are granted for advance orders on the condition that you enter your Finnair Plus membership number in the appropriate place on the order form and show your membership card when paying for the purchases aboard the aircraft.
  • No points can be granted retroactively for tax-free purchases.

Finnair Plus Platinum, Gold and Silver members receive a 10% discount on all products, excluding campaign products, at the Finnair Shops at Helsinki-Vantaa, Tampere and Turku airports when flying to destinations outside the EU and a 5% discount when flying to other EU countries. No discounts are given on campaign products, tobacco or alcohol. All Finnair Plus members receive 5 Plus points for every euro spent, when the total value of goods purchased exceeds €15, regardless of the destination.

All passengers receive a 10% discount on orders made online, including special offers. For orders made by phone or fax the discount is only granted for flights to or from destinations outside the EU. All Finnair Plus members receive 5 Plus points for every euro spent, when the total value of goods purchased exceeds €15, regardless of the destination and the order method used.

Finnair Plus Platinum, Gold and Silver members receive a 10% discount on purchases made onboard Finnair international scheduled or Leisure flights to or from destinations outside the EU. (This also applies to special offers). Finnair Plus Platinum, Gold and Silver members receive 5 Plus points for every euro spent, when the total value of goods purchased exceeds €15, regardless of the destination.

Finnair Plus Platinum, Gold and Silver members receive 10% discount on pre-orders made on the outbound flight for collection on the return flight from a destination outside the EU or vice versa. (This also applies to special offers). All Finnair Plus members receive 5 Plus points for every euro spent on orders made on any international flight, when the total value of goods purchased exceeds €15.

Finnair Plus Platinum, Gold and Silver members receive a 5% discount on items (excluding special offers) bought in the Finnair Arrival Shop in baggage claim area 3 at Helsinki-Vantaa airport. All Finnair Plus members also receive 5 Plus points for every euro spent, when the total value of goods purchased exceeds €15.

 
Limousine Service
 

Add some luxury to your trip – Finnair Plus offers its members transportation services of Limousine Service Ltd. Limousine Service Ltd. is the oldest and most well-known limousine service provider in Finland. The company was established in 1981 and offers the most diverse range of premium vehicles for its clients.


As a Finnair Plus member you earn 500 Plus points for each chargeable transportation by Limousine Service in Finland and abroad, provided that you make your reservation through the Finnair Plus link on the Limousine Service website. Remember to add your Finnair Plus membership number to the reservation form.


You may also use your Plus points for Limousine Service Ltd. airport transportations in Finland.

Do as follows:

  1. Make your reservation by filling out the form on the Limousine Service website, 3 working days prior to service in Finland and 4 working days prior to service abroad.
  2. Add the number of the award voucher to the form.
  3. The payment of a chargeable service is charged from your credit card. The reservation will be confirmed to your e-mail once the payment transaction has been completed.
  4. Hand the confirmation and original award voucher to the Limousine Service driver.

When making the reservation, please note that there may be a limited availability of service during local public holidays and major events.

 
Finnair Plus Tours
 

Finnair Plus Tours offers travel packages at selected scheduled Finnair destinations.

  • Finnair Plus Tours flights earn Finnair Plus points according to the booking class.

>>Booking class table

Finnair Plus Tours bookings are placed on the Finnair Plus website and paid for with a combination of Plus points and cash.

>>Use points

  
Missing points

 See instructions for the retroactive crediting of Plus points.

>>Missing Points



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Login

Finnair Plus member login All Finnair Plus members have a user profile in our database. Your username is usually the same as your membership number without the AY prefix and with no spaces between the numbers.

Lost password

Email
SMS


Sending of username or password is possible only if the mobilenumber or e-mail address is updated in the profile. If your contact information has changed, please contact Finnair Plus Service Center, tel. +358 9 818 888, open Mon-Fri 7am-7pm, Sat 9am-4pm. Other times, Finnair Customer Care Center +358 600 140 140 (24h, in Finland 3,12eur/answered call + local call charge).

Lost username

Email

SMS

(e.g + 44 7948 1234567)

Sending of username or password is possible only if the mobilenumber or e-mail address is updated in the profile. If your contact information has changed, please contact Finnair Plus Service Center, tel. +358 9 818 888, open Mon-Fri 7am-7pm, Sat 9am-4pm. Other times, Finnair Customer Care Center +358 600 140 140 (24h, in Finland 3,12eur/answered call + local call charge).

Rock on!


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