Finnair Oyj

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Travel / Customer care / Feedback
FEEDBACK
Frequently asked questions about
 Baggage
What is Finnair’s liability for baggage?
What do I need to do if my bag has not arrived on the same flight?
What will be reimbursed if my bag is delayed?
What do I need to do if my bag is not found?
What do I need to do if my bag is damaged?
Flight Cancellation
What happens if my flight is cancelled?
When am I entitled to cancellation compensation?
Under what circumstances is the compensation not paid?
What happens if my flight is delayed?
Application for refund if your Finnair flight was cancelled and you bought your ticket from Finnair. In case your ticket was issued by another airline, travel agency/internet travel agency or tour operator please contact the issuing office for refund.
Overbooking
If my flight is overbooked and I am denied boarding, what am I entitled to?
Downgrading
What am I entitled to in case of downgrading?
Travel information
Checked baggage
Carry-on baggage
Excess weight
Baggage claims
Dangerous materials		 Travel documents
Special meals
Service classes
Medical page
Transportation
Contact us
Customer Relations
We would be glad to hear your past travel experience either through our feedback form, by phone, mail or fax. Customer Relations. tel. +358 9 818 7702, fax +358 9 818 7707 (weekdays between 09:00 and 12:00 GMT +2). Mail address: SL/08, 01053 FINNAIR, FINLAND.

Austria: Tel. +43 (0)1 546 521 587, Fax +43 (0)810 810 293
Belgium: Tel. +32 (0)702 530 14, Fax +32 (0)702 530 15
France: Tel. +33 (0)821 025 112
Germany: Tel. +49 (0)180 501 0467, Fax +49 (0)180 501 0468
Italy: Tel. +39 (0)245 281 022, Fax +39 (0)245 281 033
Norway: Tel. +47 2 234 7616
The Netherlands: Tel. +31 (0)205 174 725, Fax +31 (0)206 543 0008
Switzerland: Tel. +41 (0)848 000 295, Fax +41 (0)848 000 293
Slovenia: Tel. +43 (0)154 652 1587, Fax +43 (0)810 810 293
Spain: Tel. +34 (0)901 888 127, Fax: +34 (0)901 888 128
Sweden: Tel. +46 8 679 0084

If you have any queries regarding your current or upcoming travel arrangements with us, please contact your local Finnair office. You can find more information on our website.

Baggage claims:
In the event of damaged, delayed or lost baggage, please consult our baggage information.

Login

Finnair Plus member login All Finnair Plus members have a user profile in our database. Your username is usually the same as your membership number without the AY prefix and with no spaces between the numbers.

Lost password

Email
SMS


Sending of username or password is possible only if the mobilenumber or e-mail address is updated in the profile. If your contact information has changed, please contact Finnair Plus Service Center, tel. +358 9 818 888, open Mon-Fri 7am-7pm, Sat 9am-4pm. Other times, Finnair Customer Care Center +358 600 140 140 (24h, in Finland 3,12eur/answered call + local call charge).

Lost username

Email

SMS

(e.g + 44 7948 1234567)

Sending of username or password is possible only if the mobilenumber or e-mail address is updated in the profile. If your contact information has changed, please contact Finnair Plus Service Center, tel. +358 9 818 888, open Mon-Fri 7am-7pm, Sat 9am-4pm. Other times, Finnair Customer Care Center +358 600 140 140 (24h, in Finland 3,12eur/answered call + local call charge).

Reservations