Finnair Oyj

ARTICLE 1 — DEFINITIONS 

As you read these conditions, please note that: 

“We”, “our” “ourselves” and “us” means Finnair Plc. 

“You”, “your” and “yourself” means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for “Passenger”). 

“AGREED STOPPING PLACES” means those places, except the place of departure and the place of destination, set out in the Ticket or shown in our timetables as scheduled stopping places on your route. 

“AIRLINE DESIGNATOR CODE” means the two or three characters or letters which identify particular air carriers. 

“AUTHORISED AGENT” means a passenger sales agent who has been appointed by us to represent us in the sale of air transportation on our services. 

“BAGGAGE” means your articles, effects and other personal property necessary or appropriate for wear, use, comfort or convenience in connection with your trip. Unless otherwise specified, it includes both your Checked and Unchecked Baggage. 

“BAGGAGE CHECK” means those portions of the Ticket which relate to the carriage of your Checked Baggage. 

“BAGGAGE IDENTIFICATION TAG” means a document issued solely for identification of Checked Baggage. 

“CARRIER” means an air carrier other than ourselves, whose airline designator code appears on your Ticket or on a Conjunction Ticket. 

“CHECKED BAGGAGE” means Baggage of which we take custody and for which we have issued a Baggage Check. 

“CONDITIONS OF CONTRACT” means those statements contained in or delivered with your Ticket or Itinerary/Receipt, identified as such and which incorporate these Conditions of Carriage by reference, and notices. 

“CONJUNCTION TICKET” means a Ticket issued to you with relation to another Ticket which together constitute a single contract of carriage. 

“CONVENTION” means whichever of the following instruments are applicable: 

- the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention); 

- The Warsaw Convention as amended at The Hague on 28 September 1955;

- The Warsaw Convention as amended by Additional Protocol No. 1 of Montreal 1975; 

- The Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975); 

- The Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975); 

- The Guadalajara supplementary Convention (1961) (Guadalajara). 

“COUPON” means both a paper Flight Coupon and an Electronic Coupon. 

“DAMAGE” includes death, wounding or bodily injury to a Passenger, loss, partial loss, theft or other damage, arising out of or in connection with carriage or other services incidental thereto performed by us. 

“DAYS” mean calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted. 

“ELECTRONIC COUPON” means an electronic flight coupon or other value document held in our database. 

“ELECTRONIC TICKET” means the Itinerary/Receipt issued by us or on our behalf, the Electronic Coupons and, if applicable, a boarding document. 

“FLIGHT COUPON” means that portion of the Ticket that bears the notation “good for passage,” or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which you are entitled to be carried. 

“ITINERARY/RECEIPT” means a document or documents we issue to Passengers travelling on Electronic Tickets that contains the passenger name, flight information and notices. 

“PASSENGER” means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for “you”, “your” and “yourself”). 

“PASSENGER COUPON” or “PASSENGER RECEIPT” means that portion of the Ticket issued by us or on our behalf, which is so marked and which ultimately is to be retained by you. 

 “SDR” means a Special Drawing Right as defined by the International Monetary Fund. Special Drawing Right is converted into national currency in accordance with the valuation method applied by the International Monetary Fund on the date of the decision concerning the compensation to be paid. 

“STOPOVER” means a scheduled stop on your journey, at a point between the place of departure and the place of destination. 

“TARIFF” means the published fares, charges and/or related Conditions of Carriage of an airline filed with the Governments of Canada or the United States of America.

“TICKET” means either the document entitled “Passenger Ticket and Baggage Check” or the Electronic Ticket, in each case issued by us or on our behalf, and includes the Conditions of Contract, notices and Coupons. 

“UNCHECKED BAGGAGE” means any of your Baggage other than Checked Baggage. 

ARTICLE 2 — APPLICABILITY 

2.1  GENERAL 

Except as provided in 2.2, 2.4 and 2.5, our Conditions of Carriage apply only on those flights, or flight segments, where our name or Airline Designator Code is indicated in the carrier box of the Ticket for that flight or flight segment, and where the carriage is actually conducted by us. 

2.2  CHARTER OPERATIONS 

If carriage is performed pursuant to a charter agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise, in the charter agreement or the Ticket. 

2.3  CODE-SHARES 

On some services we have arrangements with other carriers known as “Code- shares”. This means that even if you have a reservation with us and hold a ticket where our name or airline designator code is indicated as the carrier, the carrier operating the aircraft may not be the same carrier as shown on the ticket. 

2.4  OVERRIDING LAW 

These Conditions of Carriage are applicable unless they are inconsistent with Tariffs or applicable law in which event such Tariffs or laws shall prevail. 

If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid. 

2.5  CONDITIONS PREVAIL OVER REGULATIONS 

Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other regulations we may have, dealing with particular subjects, these Conditions of Carriage shall prevail. 

ARTICLE 3 — TICKETS 

3.1  REQUIREMENT FOR VALID TICKET 

3.1.1  We will provide carriage only to the Passenger named in the Ticket, and you may be required to produce appropriate identification. 

3.1.2  A Ticket is not transferable. If a Ticket is presented by someone else than the person entitled to be carried hereunder or to a refund in connection therewith, we shall not be liable to the person so entitled if we in good faith have provided carriage or made a refund to the person presenting the Ticket.

3.1.3  The Ticket is and remains at all times the property of the issuing carrier. 

3.1.4  Except in the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you present a valid Ticket containing the Flight Coupon for that flight and all other unused Flight Coupons and the Passenger Coupon. In addition, you shall not be entitled to be carried if the Ticket presented is mutilated or if it has been altered otherwise than by us or our Authorised Agent. In the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you provide positive identification and a valid Electronic Ticket has been duly issued in your name. 

3.1.5  In case of loss or mutilation of a Ticket, or part thereof, or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, upon request of the Passenger, the issuing carrier will replace such Ticket or part thereof by issuing a new Ticket, provided there is evidence, readily ascertainable at the time, that a Ticket valid for the flight(s) in question was duly issued and the Passenger signs an agreement to indemnify us or the Carrier for misuse of the Ticket. When this is not the case, the issuing carrier may require the Passenger to pay up to the full Ticket price for a replacement Ticket, subject to refund, if and when the issuing carrier is satisfied that the original Ticket has not been used before the expiry of its validity. The issuing carrier may levy a reasonable administration charge for this service. 

3.2  PERIOD OF VALIDITY 

3.2.1  Except as otherwise provided in the Ticket, these Conditions, or in applicable Tariffs, a Ticket is valid for one year from the date of commencement of travel or if no portion of the Ticket is used, for one year from the date of issue. 

3.2.2  When you are prevented from travelling within the period of validity of the Ticket because at the time you request reservations we are unable to confirm a reservation, the validity of such Ticket will be extended, or you may be entitled to a refund in accordance with Article 10. 

3.2.3  If after having commenced your journey, you are prevented from travelling within the period of validity of the Ticket by reason of illness, we may extend (provided that such extension is not precluded by the fares regulations applicable to the Ticket) the period of validity of your Ticket until the date when you become fit to travel as attested to by a medical certificate, or until our first flight after such date, from the point where the journey is resumed on which space is available in the class of service for which the fare has been paid. When the flight coupons remaining in the Ticket, or in the case of an Electronic Ticket, the electronic coupon, involve one or more Stopovers, the validity of such Ticket may be extended for not more than three months from the date shown on such certificate. In such circumstances, we will similarly extend the period of validity of Tickets of other members of your immediate family accompanying you.  

3.2.4  In the event of death of a Passenger en route, the Tickets of persons accompanying the Passenger may be modified by waiving the minimum stay or extending the validity. In the event of a death in the immediate family of a Passenger who has commenced travel, the validity of the Passenger’s Tickets and those of his or her immediate family who are accompanying the Passenger may likewise be modified. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be for a period longer than forty-five (45) Days from the date of the death.

3.3  COUPON SEQUENCE AND USE 

3.3.1  The ticket shall be used entirely and the order of flights, as provided in the Itinerary/Receipt, must not be changed. A change of place of origin, destination or return, or departure time or other circumstances, is subject to fare rules and an advance agreement with Finnair. A deviation from the Itinerary may cause additional charges, which may also be collected retrospectively. 

3.3.2  The Ticket may not be valid and we may not honour the Ticket if the first flight coupon, or in the case of an Electronic Ticket, an electronic coupon has not been used and the passenger commences his or her journey at any Stopover or Agreed Stopping Place. 

3.3.3  Each Coupon will be accepted for carriage in the class of service specified therein on the date and flight for which space has been reserved. When Coupons are issued without a reservation being specified, space may be reserved, subject to the conditions of the relevant fare and the availability of space on the flight requested. 

3.4  NAME AND ADDRESS OF CARRIER 

Our name may be abbreviated to our Airline Designator Code, or otherwise, in the Ticket. Our address shall be deemed to be the airport of departure shown opposite the first abbreviation of our name in the “carrier” box in the Ticket, or in the case of an Electronic Ticket, as indicated for our first flight segment in the Itinerary Receipt. 

ARTICLE 4 — FARES AND CHARGES 

4.1  GENERAL 

Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals. 

4.2  APPLICABLE FARES 

Subject to Paragraph 4.3, applicable fares are those in effect on the date of Ticket issuance. Should you change your itinerary or dates of travel, this may impact the fare to be paid. 

4.3  TAXES AND CHARGES 

Applicable taxes or charges imposed by government or other authority, or by the operator of an airport, and in effect on the date of travel, shall be payable by you. 

4.4  CURRENCY 

Fares and charges are payable in those currencies acceptable to us, at exchange rates determined by us at the time of Ticketing.

ARTICLE 5 — RESERVATIONS 

5.1  RESERVATION REQUIREMENTS 

5.1.1  Reservations are not confirmed until recorded as accepted by us or our Authorised Agent. 

5.1.2  Certain fares have conditions which limit or exclude your right to change or cancel reservations. 

5.2  TICKETING TIME LIMITS 

If you have not paid for the Ticket prior to the specified ticketing time limit we may cancel your reservation. 

5.3  PERSONAL DATA 

You recognise that personal data has been given to us for the purposes of making a reservation, purchasing a Ticket, obtaining ancillary services, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies, in connection with your travel. For these purposes, you authorise us to retain and use such data and to transmit it to our own offices, Authorised Agents, government agencies, other Carriers or the providers of the above-mentioned services. 

5.4  SEATING 

We will endeavour to honour advance seating requests, however, we cannot guarantee any particular seat, even if your reservation is confirmed. We reserve the right to assign or reassign seats at any time. 

5.5  SERVICE CHARGE WHEN SPACE NOT OCCUPIED 

A reasonable service charge may be payable by you if you fail to use your reservation. 

5.6  RECONFIRMATION OF RESERVATIONS 

Onward or return reservations may be subject to the requirement to reconfirm the reservation within specified time limits. We will advise you when we require reconfirmation; however, you should check the requirements of any other Carriers involved in your journey with them. Failure to comply with such reconfirmation requirement may result in cancellation of any onward or return reservations. 

5.7  CANCELLATION OF ONWARD RESERVATIONS 

If you do not use a reservation, your return or onward reservations may be cancelled. 

ARTICLE 6 — CHECK-IN 

6.1  You must have completed the check-in process sufficiently in advance of flight departure to permit completion of any Government formalities and departure procedures, and not later than any minimum time specified by us. 

6.2  You must be present at the boarding gate not later than the time specified by us.            

6.3  We may cancel the space reserved for you if you have not checked in in time, fail to arrive at the boarding gate in time, or appear improperly documented as set out in Article 13.2. 

6.4  We will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this Article. 

ARTICLE 7 — REFUSAL AND LIMITATION OF CARRIAGE 

7.1  RIGHT TO REFUSE CARRIAGE 

In the exercise of our discretion, we may refuse to carry you or your Baggage if we have notified you in writing that we would not at any time after the date of such notice carry you on our flights or, if one or more of the following have occurred or may occur: 

7.1.1  Such action is necessary in order to comply with any applicable government laws, regulations, or orders. 

7.1.2  The carriage of you or your Baggage may endanger the safety, health, comfort or convenience of other passengers or crew.

7.1.3  Your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew, or to property.

7.1.4  You have committed misconduct on a previous flight, and we have reason to believe that such conduct may be repeated. 

7.1.5  You have refused to submit to a security control. 

7.1.6  You have not paid the applicable fare, taxes or charges. 

7.1.7  You do not appear to have valid travel documents, may seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, destroy your documentation during flight or refuse to surrender your travel documents to the flight crew, against receipt, when so requested. 

7.1.8  You present a Ticket that has been acquired unlawfully, has been purchased from an entity other than us or our Authorised Agent, or has been reported as being lost or stolen, is a counterfeit, or you cannot prove that you are the person named in the Ticket.

7.1.9  You have not used the coupons in sequence, or you present a Ticket which has been issued or altered in any way, other than by us or our Authorised Agent, or the Ticket is mutilated. 

7.1.10  You fail to observe our instructions with respect to safety or security. 

7.1.11  You have previously committed one of the acts or omissions referred to above.

7.2  SPECIAL ASSISTANCE 

Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, and persons with illness or other people requiring special assistance is subject to prior arrangement with us. Passengers with disabilities who have advised us of the disability and any special requirements they may have at the time of ticketing, and been accepted by us, shall not subsequently be refused carriage on the basis of such disability or special requirements. 

ARTICLE 8 — BAGGAGE 

8.1  FREE BAGGAGE ALLOWANCE 

You may carry some Baggage, free of charge, subject to our conditions and limitations, which are available upon request from us or our Authorised Agents. 

8.2  EXCESS BAGGAGE 

You will be required to pay a charge for carriage of Baggage in excess of the free Baggage allowance. These rates are available from us upon request. 

8.3  ITEMS UNACCEPTABLE AS BAGGAGE 

8.3.1  You must not include in your Baggage: 

8.3.1.1  items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in our regulations (further information is available from us on request); 

8.3.1.2  items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from, to or over; 

8.3.1.3  items which are considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile or perishable. 

8.3.2  Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as Baggage. Firearms and ammunition for hunting and sporting purposes may be accepted as Checked Baggage. Firearms must be unloaded with the safety catch on, and suitably packed. Carriage of ammunition is subject to ICAO and IATA regulations as specified in 8.3.1.2. 

8.3.3  Weapons such as antique firearms, swords, knives and similar items may be accepted as Checked Baggage, at our discretion, but will not be permitted in the cabin of the aircraft. 

8.3.4  You must not include in Checked Baggage money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples.

8.3.5  If, despite being prohibited, any items referred to in 8.3.1, 8.3.2 and 8.3.4 are included in your Baggage, we shall not be responsible for any loss or damage to such items. 

8.4  RIGHT TO REFUSE CARRIAGE 

8.4.1  Subject to paragraph 8.3.2, we will refuse to carry as Baggage the items described in 8.3, and we may refuse further carriage of any such items upon discovery.

8.4.2  We may refuse to carry as Baggage any item because of its size, shape, weight, contents or character, or for safety or operational reasons, or the comfort and convenience of other passengers. 

8.4.3  We may refuse to accept Baggage for carriage unless it is properly packed in suitable containers. 

8.5  RIGHT OF SEARCH 

For reasons of safety and security we may request that you permit a search, x-ray or other type of scan be made of your person and Baggage. If you are not available, your Baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your Baggage contains any item described in 8.3.1 or any firearms, ammunition or weapons, which have not been presented to us in accordance with 8.3.2 or 8.3.3. If you are unwilling to comply with such request we may refuse to carry you and your Baggage. In the event an x-ray or other scan causes damages to you or your Baggage, we shall not be liable for such damage unless due to our fault or negligence. 

8.6  CHECKED BAGGAGE 

8.6.1  Upon delivery to us of your Baggage which you wish to check in, we will take custody of, and issue a Baggage Identification Tag for each piece of your Checked Baggage. 

8.6.2  Checked Baggage must have your name or other personal identification affixed to it. 

8.6.3  Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance. 

8.7  EXCESS VALUE DECLARATION AND CHARGE 

8.7.1  If we offer an excess valuation facility, you may make a written declaration of value for Checked Baggage in excess of the liability limits set out in the Convention. If you make such a written declaration, you may be required to pay an extra charge, at a rate specified by us. These rates are available to you on request. 

8.7.2  We may refuse to accept an excess value declaration on Checked Baggage when a portion of the carriage is to be provided by a Carrier which does not offer the excess value facility.

8.8  UNCHECKED BAGGAGE 

8.8.1  We may specify maximum dimensions for Baggage which you carry on to the aircraft. If we have not done so, Baggage which you carry onto the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the cabin of the aircraft. If your Baggage cannot be stored in this manner, or is of excessive weight, or is considered unsafe for any reason, it must be carried as Checked Baggage. 

8.8.2  Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments), and which do not meet the requirements in 8.8.1 above, will only be accepted for carriage in the cabin compartment if you have given us notice in advance and permission has been granted by us. You may have to pay a separate charge for this service. 

8.9  COLLECTION AND DELIVERY OF CHECKED BAGGAGE 

8.9.1  You are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover. Should you not collect it within a reasonable time, we may charge you a storage fee. Should your Checked Baggage not be claimed within three (3) months of the time it is made available, we may dispose of it without any liability to you. 

8.9.2  Only the bearer of the Baggage Check and Baggage Identification Tag, is entitled to delivery of the Checked Baggage. 

8.9.3  If a person claiming Checked Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage. We may require you to furnish adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery. 

8.10  ANIMALS 

Animals will be accepted for carriage only on the following conditions: 

8.10.1  You must ensure that animals such as dogs, cats, household birds and other pets, are properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit failing which, they will not be accepted for carriage. Such carriage may be subject to additional conditions specified by us, which are available on request. 

8.10.2  If accepted as Baggage, the animal, together with its container and food, shall not be included in your free Baggage allowance, but shall constitute excess baggage, for which you will be obliged to pay the applicable rate. 

8.10.3  Guide dogs accompanying Passengers with disabilities as well as the crates and food of the guide dogs will be carried free of charge in addition to the normal free baggage allowance, subject to conditions specified by us, which are available on request. 

8.10.4  We are not responsible for injury to or loss, sickness or death of an animal, or in the event that it is refused entry into, or passage through any country, state or territory.

ARTICLE 9 — SCHEDULES, DELAYS, CANCELLATION OF FLIGHTS 

9.1  SCHEDULES 

We undertake to use our best efforts to carry you and your Baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel. However, to do so, we may need to use a substitute aircraft and/or the services of another carrier. We may also be obliged to change the time of flights, often for reasons beyond our control and consequently, times shown in timetables cannot be guaranteed and thus form no part of your contract with us. 

9.2  CANCELLATION, REROUTING, DELAYS, ETC. 

9.2.1  We reserve the right to substitute an alternative carrier and/or aircraft. If we cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination or Stopover destination, or cause you to miss a connecting flight on which you hold a confirmed reservation, we shall, with your agreement, either: 

9.2.1.1  carry you on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket; or 

9.2.1.2  re-route you to the destination shown on your Ticket by our own services or those of another carrier, or by other mutually agreed means and class of transportation. If the fare and charges for the revised routing are lower than what you have paid, we shall refund the difference. 

9.2.1.3  If neither of the above alternatives is acceptable to you, we will make a refund in accordance with the provisions of Article 10.2; and we shall have no further liability to you. 

9.2.2  If we are unable to provide previously confirmed space, we shall provide compensation pursuant to our denied boarding compensation policy. 

ARTICLE 10 — REFUNDS 

10.1  We will refund a Ticket or any unused portion, in accordance with the applicable fare rules or Tariff, as follows: 

10.1.1  Except as otherwise provided in this Article, we shall be entitled to make refund either to the person named in the Ticket or, to the person who has paid for the Ticket, upon presentation of satisfactory proof of such payment. 

10.1.2  If a Ticket has been paid for by a person other than the passenger named in the Ticket, and the Ticket indicates that there is a restriction on refund, we shall make a refund only to the person who paid for the Ticket, or to that person's order. 

10.1.3  Except in the case of a lost Ticket, refunds will only be made on surrender to us of the Ticket and all unused Flight Coupons.

10.2  INVOLUNTARY REFUNDS 

10.2.1  If we cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your destination or Stopover, or cause you to miss a connecting flight on which you hold a reservation, the amount of the refund shall be: 

10.2.1.1  If no portion of the Ticket has been used, an amount equal to the fare paid.

10.2.1.2  If a portion of the Ticket has been used, the refund will be not less than the difference between the fare paid and the fare for the transportation used. 

10.3  VOLUNTARY REFUNDS 

10.3.1 If you are entitled to a refund of your Ticket for reasons other than those set out in 10.2, the amount of the refund shall be: 

10.3.1.1  If no portion of the Ticket has been used, an amount equal to the fare paid, less any applicable service charges or cancellation fees. 

10.3.1.2 If a portion of the Ticket has been used, the refund will be an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, less any applicable service charges or cancellation fees. 

10.4  REFUND ON LOST TICKET 

10.4.1  If a Ticket or portion thereof is lost, upon furnishing us with satisfactory proof of the loss, and payment of a reasonable administration charge, refund will be made within a period of time determined by us, on condition: 

10.4.1.1  that the lost Ticket, or portion thereof, has not been used, previously refunded or replaced; 

10.4.1.2  that the person to whom the refund is made undertakes, in such form as may be prescribed by us, to repay to us the amount refunded in the event of fraud and/or to the extent that the lost Ticket or portion thereof is used. 

10.5  RIGHT TO REFUSE REFUND 

10.5.1  We may refuse a refund where application is made after the expiry of the validity of the Ticket. 

10.5.2  We may refuse a refund on a Ticket which has been presented to us or to Government officials as evidence of intention to depart from that country, unless you establish to our satisfaction that you have permission to remain in the country or that you will depart from that country by another carrier or another means of transport. 

10.6  CURRENCY 

We reserve the right to make a refund in the same manner and the same currency used to pay for the Ticket.

10.7  TO WHOM TICKET REFUNDABLE 

Voluntary refunds will be made only by the carrier which originally issued the Ticket or by its agent if so authorised. 

ARTICLE 11 — CONDUCT ABOARD AIRCRAFT 

11.1  GENERAL 

If in our opinion you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft. 

11.2  ELECTRONIC DEVICES 

For safety reasons, we may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted. 

ARTICLE 12 —ARRANGEMENTS FOR ADDITIONAL SERVICES 

12.1  Subject to applicable law, if in the course of concluding the contract of carriage by air, we also agree to make arrangements for the provision of additional services, we shall have no liability to you for such services except for negligence on our part in making such arrangements. 

12.2  If we are also providing surface transportation to you, other conditions may apply to such surface transportation. Such conditions are available from us upon request. 

ARTICLE 13 — ADMINISTRATIVE FORMALITIES 

13.1  GENERAL 

13.1.1  You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit. 

13.1.2  We shall not be liable for the consequences to any passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions. 

13.2  TRAVEL DOCUMENTS 

Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order. 

13.3  REFUSAL OF ENTRY 

If you are denied entry into any country, you will be responsible to pay any fine or charge assessed against us by the Government concerned and for the cost of transporting you from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by us. 

13.4  PASSENGER RESPONSIBLE FOR FINES, DETENTION COSTS, ETC. 

If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand, any amount so paid or expenditure so incurred. We may apply towards such payment or expenditure the value of any unused carriage on your ticket, or any of your funds in our possession. 

13.5  CUSTOMS INSPECTION 

If required, you shall attend inspection of your Baggage, by customs or other Government officials. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement. 

13.6  SECURITY INSPECTION 

You shall submit to any security controls by Governments, airport officials, Carriers or by us. 

ARTICLE 14 — SUCCESSIVE CARRIERS 

Carriage to be performed by us and other Carriers under one Ticket, or a Conjunction Ticket is regarded as a single operation for the purposes of the Convention. However, your attention is drawn to Article 15.1.2 (e). 

ARTICLE 15 — LIABILITY FOR DAMAGE 

15.1  The liability of Finnair and each Carrier involved in your journey will be determined by its own Conditions of Carriage. Our liability provisions are as follows: 

15.1.1  Unless otherwise stated herein, international travel, as defined in the Convention, is subject to the liability rules of the Convention. 

15.1.2 (a)  Our liability for Damage sustained in the event of death, wounding or any other bodily injury by a passenger in the event of an accident shall not be subject to any financial limit, be it defined by law, convention or contract.

15.1.2 (b)  For any Damage up to the sum of the equivalent in ecus of 100,000 SDR, we shall not exclude or limit our liability by proving that we and our Authorised Agents have taken all necessary measures to avoid the Damage or that it was impossible for us and our Authorised Agents to take such measures. 

15.1.2 (c)  Any liability we have for Damage, will be reduced by any negligence on your part which causes or contributes to the Damage in accordance with applicable law. 

15.1.2 (d)  We shall without delay, and in any event not later than fifteen days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportional to the hardship suffered. 

In the event of death, an advance payment shall not be less than the equivalent in ecus of 15,000 SDR per passenger. 

An advance payment shall not constitute a recognition of liability and may be offset against any subsequent sums paid on the basis of our liability, but is not returnable, except in the cases prescribed in article 15.1.2 (c) above, or in circumstances where it is proved that the person who received the advance payment caused or contributed to the Damage by negligence, or that he was not entitled to such compensation. 

15.1.2 (e)  We will be liable only for Damage occurring during carriage on flights or flight segments where our Airline Designator Code appears in the carrier box of the Ticket for that flight or flight segment. If we issue a Ticket or if we check Baggage for carriage on another carrier, we do so only as agent for the other carrier. Nevertheless, with respect to Checked Baggage, you may make a claim against the first or last carrier. 

15.1.2 (f)  We will not be liable for Damage to Unchecked Baggage unless such Damage is caused by our negligence. 

15.1.2 (g)  With respect to international travel, our liability in the case of Damage to Checked Baggage shall be limited to 17 SDR per kilogram and in the case of Damage to Unchecked Baggage shall be limited to 322 SDR per passenger. If the weight of the Baggage is not recorded on the Baggage Check, it is presumed that the total weight of the Checked Baggage does not exceed the applicable free baggage allowance for the class of carriage concerned. In domestic carriage our liability, which shall not depend on negligence on our part, in case of Damage, both with respect to Checked and Unchecked Baggage shall be limited to 1,000 SDR per passenger. In case a higher value of Checked Baggage is declared pursuant to article 8.7, our liability shall be limited to such higher declared value. 

15.1.2 (h)  With respect to international travel, we are not liable for delay of transportation if we can prove that we and our agents and employees have taken all necessary measures to avoid the delay or that it was impossible for us and them to take such measures. 

In domestic travel our liability for the delay of the Baggage is limited to 1,000 SDRs per passenger and for the delay of a passenger to 4,150 SDRs per passenger. 

15.1.2 (i)  Our liability shall be limited to proven compensatory damages, and in any event, we shall not be liable for indirect, consequential, or any other form of non-compensatory damages. 

15.1.2 (j)  We are not liable for any Damage caused by your Baggage. You shall be responsible for any Damage caused by your Baggage to other persons or property, including our property. 

15.1.2 (k)  We are not liable for any Damage arising from our compliance with applicable laws or Government rules and regulations, or from your failure to comply with the same. 

15.1.2 (l)  We shall have no liability whatsoever for Damage to articles not permitted to be contained in Checked Baggage under 8.3, including fragile or perishable items, items having a special value, such as money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, or samples. 

15.1.2 (m)  We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition. 

15.1.2 (n)  The contract of carriage, including these Conditions of Carriage and exclusions or limits of liability, applies to our Authorised Agents, servants, employees and representatives to the same extent as they apply to us. The total amount recoverable from us and from such Authorised Agents, employees, representatives and persons shall not exceed the amount of our own liability, if any. 

15.1.2 (o)  Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable laws unless otherwise expressly stated. 

ARTICLE 16 — TIME LIMITATION ON CLAIMS AND ACTIONS 

16.1  NOTICE OF CLAIMS 

Acceptance of Baggage by the bearer of the Baggage Check without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise. 

If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and at the latest, within seven (7) Days of receipt of the Baggage. If you wish to file a claim or an action regarding delay of Checked Baggage, you must notify us within twenty-one (21) Days from the date the Baggage has been placed at your disposal. Every such notification must be made in writing.