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Customer care and contact information

Our customer care is at your disposal – manage your booking, find the answers to frequently asked questions and contact us either online or by phone. We’re happy to help!

You can check all the information regarding your flight through Manage booking. Just sign in with your last name and booking reference.

  • Check your flight information
  • Make changes to flight times
  • Make sure your contact information is up to date
  • Pre-order a meal for your flight
  • Pay for extra baggage
  • Book a seat in advance
  • Enter information required by authorities
  • Cancel your booking

Enter your booking details

Please fill in your last name and your booking reference

Top 10 frequently asked questions

What is my checked/hold baggage allowance?

What is my checked/hold baggage allowance?

With our online Baggage Allowance Calculator it’s quick and easy to find out how much baggage you can take on your flight and calculate excess-baggage fees in advance.

Your checked baggage allowance is also printed on your flight ticket or travel document.

How can I transport my sports equipment?

How can I transport my sports equipment?

You can transport most of your sporting equipment as part of your checked baggage. The excess-baggage fee for sports equipment depends on the baggage allowance of your ticket as well as how much other baggage you’re taking with you. For example, if your ticket entitles you to take one piece of baggage free of charge (your ticket bears the code “1 PC”), and you check in a suitcase as well as ski or golf equipment, you will have to pay an excess baggage fee. In addition, there are mandatory excess baggage fees for certain types of sports equipment.

Read more

If you want to transport some other sporting equipment on our flights, please contact our customer service for more information.

Can I bring along my laptop as carry-on baggage?

Can I bring along my laptop as carry-on baggage?

In Economy Class you are allowed one piece of carry-on baggage plus a personal item such as a small handbag, a small laptop bag or a small backpack. In Business Class you are allowed two pieces of carry-on baggage. Please see our ‘Baggage’ page for more information on sizes.

Laptop computers must always be switched off and stored properly during take-off and landing. If you have any doubts, please consult our cabin staff.

How do I change the date and/or time of my booking?

How do I change the date and/or time of my booking?

If the ticket type you purchased allows you to change the date and/or time of your flight, you can do it through the Manage booking service on the homepage.

Please check the conditions of the ticket type you’ve purchased from your booking confirmation. You can also find information about our ticket types here.

How do I check in at finnair.com?

How do I check in at finnair.com?

You can check in 36 hours prior to your departure for all Finnair flights departing from Finland, and most Finnair flights departing from abroad. For flights to the USA and for Flybe-operated AY8000-series flights, check-in opens 24 hours before departure.

The service is not available for flights operated by other Finnair partners or charter flights departing from cities outside of Finland.

Start check-in here with your last name and booking reference or e-ticket number.

How long before the flight departure should I be at the airport?

How long before the flight departure should I be at the airport?

The purpose of the check-in deadlines is to guarantee that flights can depart on time.

Check here to see the check-in times.

Make sure that you allow enough time to complete the necessary security checks at the airport, and to get to your gate on time.

What is a mobile boarding pass?

What is a mobile boarding pass?

Mobile boarding pass is an electronic document that enables customers to pass security and board the aircraft by using their mobile device. Mobile boarding pass can be opened from an SMS or e-mail link in mobile browser or in Passbook application (iPhone with iOS6 or higher). In Passbook it can also be opened from an e-mail attachment.

You can send yourself a mobile boarding pass in online or mobile check-in or receive it from the automatic check-in when airport authorities at the departure airport have permitted the use of it. Otherwise you are asked to print a boarding pass or to pick it up from the check-in desk.

Mobile boarding pass requires internet connection when the boarding pass is opened to the browser or saved as Passbook. If you are not able to open the link, please pick up a paper boarding pass from the check-in desk.

Can I book a seat in advance? Do I have to pay for it?

Can I book a seat in advance? Do I have to pay for it?

You can reserve your seat in advance while reserving your flight or afterwards via the Manage booking service by signing in with your family name and booking code. You can use the service for flights operated and marketed by Finnair. If you are travelling on a flight operated by Finnair but your ticket has been issued by another airline, please contact our customer service or choose your seat at check-in. If you are travelling on a flight operated by Finnair’s partner airline, the rules of this airline apply (including baggage policies, purchasing travel extras and special service requests).

If you prefer not to pay for the seats, you can choose them free of charge from those that are still available at the time of check-in. Online check-in opens 36 h before departure. For flights to the USA, check-in opens 24 hours before departure.

If you are travelling with children and you decide not to reserve seats in advance, the system will make sure each child is seated at least with one adult from your group.

Read more here.

What do I need to consider when travelling with my pet?

What do I need to consider when travelling with my pet?

To ensure that your pet's travel experience is as smooth as possible, please take the following things into account:

  • Make your reservation by phone well before the journey. Please have at hand the dimensions of the pet transportation container as well as the total weight of the pet and the container.
  • Check that your transportation container complies with regulations. Read more.
  • Make sure you have all the necessary documents. To find out what documents are required and what rules apply to transporting your pets to/from other countries, we recommend consulting the embassies of the country of departure and the country of destination.
  • If you are traveling with your pet, please check in at the ticket counter instead of using self-service check-in options.

To some destinations pets must always be transported as cargo, e.g. United Kingdom, Hong Kong, United Arab Emirates and Australia. See Finnair Cargo for further details. Please note that it may not be possible to transport animals to all countries.

What are Finnair’s baggage allowances for infants and children?

What are Finnair’s baggage allowances for infants and children?

A child with his or her own seat has the same basic baggage allowance as an adult travelling in the same travel class. An infant’s baggage allowance includes one piece of baggage weighing a maximum of 23 kg.

In addition, these allowances include a folding pushchair and safety seat. Safety seats may be taken into the cabin, space and safety regulations permitting. Please read more here.

Exception: when travelling with the ticket type Economy Light, infants do not have baggage allowance, but a folding pushchair and safety seat may be transported free of charge. If needed, checked baggage can be added separately for a fee.

More frequently asked questions

If you didn’t find an answer to your question here, just follow the link below to see all our frequently asked questions.

FAQ