Frequently Asked Questions

On these pages we have gathered frequently asked questions by customers about our services and answers to them.

Where can I get information about departure and arrival times?

How do I book a flight? Can I fly out to one city but return from another?

How do I get the least expensive fare? Why does Finnair charge a service fee for its own flights?

How can I pay for my online booking? Is it safe to use a credit card online?

How much baggage can I take? What should I do if my baggage is lost or damaged?

When should I arrive at the airport? Where can I find arrival instructions for a particular airport?

What parking facilities are available at Helsinki Airport and how much does parking cost? What airport services are available?

What are the opening hours of the tax-free shops at Helsinki Airport? Can I make purchases after my flight?

How can I choose a specific seat for my flight? Are meals included in my ticket?

How much time should I allow for transfer to a connecting flight?

What happens if my flight is cancelled? What happens if my flight is overbooked?