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This reminder is for issuance of PENF sold in and ticketed in any country and in connection with a ticket containing flights within Finland only.
Please remember to separate the VAT in the tax panel, if you create a manual TSM-P for PENF. When using Amadeus Ticket Changer (ATC), the tax break-down is automatically created.
If the penalty is total 50 euro, the 10% VAT (tax-code YFGO) is 4.55 euro and basefare is 45.45 euro.
Amadeus travel agencies can already book airline fare families via Amadeus and easily access important information on fare conditions, as well as services and options associated to a specific fare family.
The new upsell functionalities include:
- the price by fare family transaction
- the upsell teaser, an additional appended message line returned upon any pricing/best pricing transaction that highlights the price difference between the priced fare and the lowest fare in the next higher fare family.
- the upsell transaction that returns up to 6 proposals in the next higher fare families from an already priced or not PNR.
Once the teaser or the various upsell proposals have been displayed, it is possible to easily rebook the PNR in the proposed fare.
travel agencies worldwide will benefit from the ability to easily upsell for
those airlines that have subscribed to the solution. Easy flow will enable to
offer customers higher fares that bring more value (such as additional services, more
flexibility, extra mileage accrual). They will also be able to easily rebook
in the proposed fares.
See Amadeus video in Youtube http://www.youtube.com/watch?v=aUBJcucFgDY
Instructions on how to use the tool on HE AFF
Finnair has lowered pre-paid excess baggage charges. From September 1st travel agency charge is:
Finland, Scandinavia and the Baltics: 15 eur
Europe and Middle East: 25 eur
Intercontinental flights: 50 eur
Excess baggage charges in Easy will be updated later today.
Finnair resumes the use of West Ukrainian airspace for some of its flights as of August 27. Several European airlines already use West Ukrainian airspace and there have been no restrictions in the use of the airspace in West Ukraine.
Finnair may use West Ukrainian airspace for example on its flights to Bulgaria, Israel, Greece, Cyprus, Turkey, Eastern Europe and Southern Europe, when it is feasible, taking into account weather conditions and other factors impacting the choice of flight routes.
Finnair adheres to the guidance of Eurocontrol, European Aviation Safety Agency and local authorities when choosing its flights routes in Europe.
There are still flight restrictions in the Crimean area and in Eastern Ukraine, and Finnair has avoided the use of airspace in these areas since this spring. Flight restriction areas over these conflict areas have built-in safety marginal and they are thus considerably larger than the crisis areas.
August 22, 2014 , 14:45
Finnair flies to Tel Aviv normally. We continue to monitor the situation closely. Finnair offers following flexibility for the customers traveling to/from Tel Aviv. This flexibility applies on tickets issued on/before July 22, 2014 and the original travel date is on/after July 23, 2014.
Change of travel date
We are following the situation closely and will update any new information on www.finnair.com/info.
We are sorry for any inconvenience the situation might cause you.
It is now possible to issue EMD also in cases when the chargeable SSR (eg. prepaid seat, prepaid baggage*) is sold on a Finnair flight, but the e-ticket is issued on other carrier stock. This can be done in travel agencies when the flight is prime Finnair flight (marketed and operated by Finnair). In code share flights when flight is marketed by other carrier and operated by Finnair, the ancillary services can be sold on AY operated flight only by calling Finnair Contact Center.
EMD vs. Light iEMD
and EMD issued by Finnair: Pricing of
SSR and issuance according to normal processes and the result is a normal EMD (association information on
e-ticket and EMD coupons is visible)
E-ticket issued by other airline, EMD issued by AY: Pricing of SSR and issuance according to normal processes and the result is Light iEMD (association to OAL e-ticket coupon is shown on AY EMD, but there is no association information on the OAL e-ticket)
Light iEMD can only be issued by Amadeus (1A) users so far.
*Please note that prepaid baggage (SSR PDBG) as Light iEMD cannot be issued, if there is a direct connection without stop-over between 2 or more airlines. Baggage exceeding the allowance involving several airlines on the itinerary can only be paid at the airport.
SR BSCT is no longer in use with Finnair. On Finnair wide-body aircrafts baby basket will be assigned to the infant automatically on board, if suitable seat has been booked for the adult (with passenger type infant).
Bassinet/Carrycot/Baby basket: Inner dimensions of bassinets are 70 x 30 x 20 cm. Infants up to 11 kg may be carried in the bassinet.
How to book
The instructions in Reservations-section will be updated shortly.
How to bookEBML - Indian Chicken Korma
FAQ about Economy Pre-order meals
Finnair flights to/from Tel Aviv 23 July
(AY797) and 24 July (AY798) are cancelled due to situation in Israel. We will
contact directly customers whose travel is affected, if there is a cellphone number or an e-mail address correctly inserted in the PNR.
Passengers starting their journey are recommended to change destination or have full refund as rerouting is almost impossible in the near future due most airlines have cancelled their TLV flights.
You may process full
refund of unused tickets involving earlier mentioned flights without
authorization. Please check you see following OS -lines in the PNR. If they are missing, you can insert them manually.
OS AY FLT AY797 23JUL CANCELLED or
OS AY FLT AY798 24JUL CANCELLED
For other scenarios involving rerouting, postponing the journey etc., please contact your local Agent Info.
Other Finnair flights to/from Tel Aviv are for the moment being operated normally. If there are changes, we will contact directly customers whose travel is affected, if there is a cellphone number or an e-mail address correctly inserted in the PNR.
Finnair offers following flexibility for the customers traveling to/from Tel Aviv. This flexibility applies on tickets issued on/before July 22, 2014 and the original travel date is on/after July 23, 2014.
Please contact your local Agent Info for booking of new flights and re-issuing of tickets.
Finnair extends its deepest sympathies to those affected by the tragic flight accident in Ukraine on Malaysia Airlines' flight MH17 from Amsterdam to Kuala Lumpur. It is a tragic event for the whole aviation community. Finnair stands by its oneworld partner Malaysia Airlines and is ready to assist in any way it can.
Many people have since asked about Finnair flight practices and the potential impact of the tragic event on Finnair operations and routes.
Since late April, Finnair has not flown in the airspace of Eastern Ukraine, following the recommendations of Eurocontrol. Eurocontrol recommended last spring that airlines should not fly in the airspace of Simferopolin in the Crimea crisis area in Eastern Ukraine. Finnair has no regular flights that would fly in the Dnipropetrovski airspace where the accident took place yesterday.
Finnair has continued flights in Western Ukrainian airspace and Eurocontrol has not had any flight restriction recommendations regarding this particular area.
Yesterday evening, however, Finnair decided that the company will not fly in Ukrainian airspace at all on Friday, July 18 and Saturday, July 19. The company will evaluate the situation very carefully over these days and consider the recommendations and decisions of the aviation authorities when making any further decisions.
The alternative routes bypassing Ukraine are slightly longer and therefore some Eastern Mediterranean flights might be slightly delayed. It is also possible that the changes will indirectly cause minor delays in some other flights due to fleet rotation. Finnair regrets any inconvenience this might cause to its passengers but wants to emphasize its commitment to safety.Finnair's Asian flights to and from Helsinki are flown using routes further north and are therefore not impacted by events in Ukraine.
Waitlists are handled directly via the PNR and you will see the answer directly or with a short delay for E- and U-class. For E- and U-class you queue the request to TAYAY0550 Q15.
SSRs will be handled via the PNR and you will see the answer directly or with a short delay.
Kindly note that the above mentioned requests are not handled via phone.
Following extract is taken from Department of Home Affairs, South Africa. Please see important information highlighted in red.
"The Department of Home Affairs has provided a grace period to allow children to travel with parents or guardians without an unabridged birth certificate until end of September 2014.
This means that families will be able to travel with children even for the coming school holidays as some would have made the necessary arrangements ahead of the commencement of the Immigration Amendment Acts of 2007 and 2011 and the new Immigration Regulations. The Amendment Acts and the new Regulations came into effect on 26 May 2014.
From 01 October 2014, the requirement for an unabridged birth certificate for children travelling with parents will come into effect for the safety of children, including their protection from child trafficking, abduction and kidnapping.
The Department urges citizens and foreign nationals to heed the call to apply for unabridged birth certificates for children. An unabridged birth certificate of the child reflecting the particulars of the parents is required in terms of the Immigration Regulation 6 (12)(a) for children travelling with parents."
Please see below extract of IATA news. In the end you can see when your area´s deadline is. More information on iata.org
"In anticipation of the virtual multi-purpose document (vMPD) sunset and by the regional request of local airlines, IATA organized two workshops in Singapore and Miami which represented the most impacted regions by vMPD volume. The enthusiasm was shared by more than 60 industry colleagues that participated in these events and almost 30 airlines were represented.
EMD implementation recommendations
Thanks to the support of IT providers and GDS' many subjects and recommendations on the implementation of EMD and the sunset of vMPD were discussed during the workshop.
IATA has witnessed a momentous industry adoption of the IATA standard, but the task ahead is not easy, challenges still remain for some airlines to meet the vMPD sunset deadline. IATA continues to encourage all industry stakeholders to work together for the benefit of the industry at large.
Taking a step back, 146 airlines have implemented the IATA EMD standard and 81 of those airlines are EMD live in 82 IATA BSP (via travel agent). IATA will continue to listen and stand firm to support our member airlines for a successful vMPD sunset.
The vMPD deadline is extended in all BSPs until 30 June 2014
The following BSP will continue to accept vMPD until 31 October 2014:
All BSP in Latin America including Caribbean, Malaysia, Singapore, Australia, Japan, Korea, Hong-Kong, Chinese Taipei, India, Sri Lanka, Russia, Ukraine, Turkey, Italy and Gulf Area"
Starting 03 June, following changes will be in effect. In "contact us" are for now old information, but will shortly be updated.
Finnish Travel Agent Info
Every day 08:00-18:00
Medadesk (and deportees)
+35898181811 NEW number
Every day 07:00-20:00
Finnair will launch Chargeable seats with Abacus 5th March 2014 at about 02:00 HEL time. The markets are:
Abacus Market List
Abacus is based on Sabre technology, so we have the same gaps with Abacus as we have with Sabre:
- Only one seat type per flight is supported. Seat is 'any seat' except between FI-JP it is 'leg space seat'
- No percentage discounts
If you are travelling to Russia, please note that the safety measures have been increased before the Olympics. Russian security officials have advised to transfer any liquids to the checked baggage.
Finnair, Japan Airlines and British Airways will start selling joint fares between Japan and Finland, UK, France, Germany and Italy on February 4th for travel on/after April 1st.
Customers will benefit from more flexible routing options and the ability to mix and match flights on all three carriers for the most convenient scheduling and best pricing.
1) Combinability between AY, BA, JL on half round trip basis
2) Possibility of using AY, BA, JL stock
3) Unified rule content across AY, BA, JL
4) Less Economy RBDs in new structure (no fares in: P, T, N, R, Z, W) /for POS EU/
JL fares will have in certain markets (FR, DE, UK, FI) two sets of structures:
Current fares will have below restriction in the rule:
SALES RESTRICTION: RESERVATION MUST BE MADE ON/BEFORE 07FEB/TICKETING MUST BE COMPLETED ON/BEFORE 14FEB
TRAVEL RESTRICTION: NONE
New fares will start to appear in the system with:
SALES RESTRICTION: TICKETING ON/AFTER 04FEB
TRAVEL RESTRICTION: ON/AFTER 01APR
New bookings will be eligible only for new fares
TRAVEL RESTRICTION: ON/AFTER 01APR
Bookings between February 4th and February 7th for travel on/after April 1st will be eligible for both fare structures (current and new).
Earlier the mentioned services could only
be paid at the airport, but now you can make it easier for the customer and
issue the fees beforehand. Certain criteria need to be met, for example; the
service must be confirmed, the e-ticket is issued on 105-stock and the flights
A quick-guide of EMD in general with Q&A can be read by following the link.
On December 16th 2013 Finnair introduces some new SSR codes for AY flights. These codes are related to PRM-customers (Customers with Reduced Mobility) and customers needing Meda-clearance.
During the transition period in 2014 there will be parallel reservations where assistance has been requested by using the SSR codes with today’s instructions. No changes will be done for reservations where assistance has already been confirmed but all new reservations for WCH customers or customers needing assisting device or assistance dogs will be booked per instructions below.
The pages in Easy will be updated as soon as possible.
CUSTOMERS WITH WHEELCHAIRS
When customer has his/her own wheelchair:
New wheelchair codes are self-explanatory and define the type of wheelchair customer is travelling with:
WCMP: Manual Power
WCLB: Lithium ion battery. Requires advance notification/preparation.
WCBD: Non-spillable battery. Requires advance notification and may require preparation/(dis)assembly.
WCBW: Wet cell battery. Requires advance notification and may require preparation/(dis)assemply.
Weight and dimensions must be specified, and if the wheelchair has a battery, the customer must be advised to have instructions with him/her on how the chair is immobilized for flight.
Important: In addition to the wheelchair types above it is mandatory to define the Assistance type needed at the airport for the customer with one of the following codes. Without assistance request WCHR/S/C the actual WCH-code cannot be confirmed.
WCHR = customer can climb steps and walk in the cabin but requires wheelchair for walking longer distances
WCHS = customer cannot climb steps or walk long distances but can walk in cabin
WCHC = customer is immobile and requires assistance to/from cabin seat
Confirmation is manual so send requests preferably 36 hrs prior the travel.
When customer does not have his/her own wheelchair:
Use free format text when requesting assistance type e.g. SR WCHR – NOT OWN
CUSTOMERS WITH PORTABLE OXYGEN CONCENTRATORS
Requests for Portable oxygen concentrators or other portable electronic medical devices may be done with new codes as stated below.
Batteries must be sufficient for 150% of flight time.
Confirmation is manual so send requests preferably 36 hrs prior the travel.
PPOC: Personal Portable Oxygen Concentrator. Note: Medical clearance needed (type and manufacturer and Medif)
CPAP: Continuous Positive Airway Pressure (ventilators/respirators). Note: Medical clearance may be needed (type and manufacturer and Medif in some cases)
CUSTOMERS WITH ASSISTANCE DOGS
When disabled customers have an assistance dog to accompany them during their journey, the request shall be done either by using SVAN or ESAN as follows. PETC request is no longer used in association with trained assistance dogs nor emotional support dogs.
Confirmation is manual so send requests preferably 36 hrs prior the travel.
SVAN: Service/Assistance dog trained to service disabled customer. Note: Include in request what is the type of assistance the dog provides for customer.
ESAN: Passenger with Emotional support/Psychiatric Assistance Animal in Cabin. Note: Permitted per DOT 382 requirements. This code is applicable only on flights to/from U.S.
Seat launch with Sabre 05DEC13 at 06:00 HEL time
Finnair will start
selling chargeable seats through Sabre Travel agencies on the following
United Arab Emirates
There are currently
some limitations on the service:
-Sabre can only
support one seat type per flight. We have agreed to sell "any seat"
on other routes except FI-JP legroom seat.
Sabre target to be able to support all seat characteristics is April
-Sabre does not support the percentage discounts (CHD & Silver FF card members). Schedule to fix this gap is not known.
It is also good to
-Prepaid baggage was
launched with Sabre about a year ago, and at that time VAT handling for Finnish
domestic itineraries was not available. Now VAT calculation works for
chargeable seat and prepaid baggage when itinerary is within Finland.
-If flight is rebooked and ticket revalidated, Sabre agents are not able to associate existing EMD and rebooked SSR themselves. They have been advised to contact AY, who will relink the exiting EMD and new SSR.
Sabre will send instructions
and more information regarding this to all Sabre agents.
Finnish Cabin Crew Union (SLSY) and Finnish Aviation Union (IAU) strikes have been avoided. LSG Sky Chefs Finland has also reached an agreement on the labor dispute today November 18th, 2013.
Finnair flights operate normally.
If cutomer's flight was cancelled on Nov 15th or Nov 16th by AY, you can offer a refund for the unused ticket. Please add in PNR SR OTHS AY –FULL RFND DUE AS AYXXX CNLD DUE STRIKE THREAT
Chargeable additional services (e.g. extra baggage, seat or meal) can be refunded if the flight is cancelled or the service is not available on the new flight. Please use BSP link. If there has been a voluntary reebooking for the flight that is now cancelled, the change fee is non-refundable.
Using only the return flight
If the outbound flight was cancelled and the inbound will be used: Please add
SR OTHS AY-ONLY IB USE DUE OB CNLD DUE STRIKE
Partial refund can be done using BSP after the last flight in the PNR.
1. Due to strike threat, we are not confirming any new requests for flights within the period 15-25.11 2013 containing following SSRs:
PETC* ( * If it is service animal, then according as point 2.)
The answer to requests are: NO - DUE STRIKE THREAT
2. For the rest of the SSRs (wheelchairs, other PRM-requests, etc.) we confirm according to normal procedure, but please note the office that has made the request will be informed: