Frequently asked questions

How do I join Finnair Plus?

Joining Finnair Plus is easy and convenient – just fill in the joining form online. Please note that family members between 2 and 17 years of age can join the Finnair Plus Junior using the same form.

Join now

Where can I find information about current and upcoming benefits?

You’ll find the benefits here. The best way to find out about upcoming offers is to subscribe to the Finnair Plus newsletter through your Finnair Plus account.

Can I open a Finnair Plus account for my business or family?

Finnair Plus membership is personal, so collective membership for families or businesses is not possible. However, you can transfer award points to family members for a service fee. It’s easy to transfer points through our online service. You can also call the Finnair Plus Service Center.

How do I find out my Finnair Plus point balance?

You’ll receive your current point balance by subscribing to the Finnair Plus newsletter. Alternatively, you can check your online point statement, which shows you how many tier and award points you’ve earned, as well as when they’re going to expire – just log in to the Finnair Plus website and click Point info.

What is the difference between tier points and award points?

You earn award points when you take scheduled flights operated by Finnair and the other oneworld airlines, or buy products and services from Finnair Plus partners. There’s plenty of exciting ways to spend your award points on Finnair Plus awards.

You earn tier points when you take Finnair flights or scheduled international flights operated by oneworld airlines. Collecting tier points allows you to move up through the Finnair Plus membership tiers – with each tier upgrade, you’ll get access to even more varied and valuable benefits.

Find out more

How do I qualify for the next Finnair Plus tier?

There are four Finnair Plus tiers – Basic, Silver, Gold and Platinum. In order to move from one tier to the next, you need to collect sufficient tier points by taking flights operated by Finnair or the other oneworld airlines. You can check your tracking period and point balance by logging in to your Finnair Plus account.

If you want to make sure to stay in your current tier or move up to the next, you can exchange award points for tier points. It’s fast and easy to exchange points through our online service for a service fee. You can also call the Finnair Plus Service Center.

I've lost my Finnair Plus card – what should I do?

You can order a new Finnair Plus card by logging in to your Finnair Plus account. Before ordering, please make sure that your address details are up to date in your Finnair Plus profile. You’ll receive your replacement card by post in approximately three weeks, but in the meantime, you can continue to use your Finnair Plus membership number as usual – your number will not change when you get a new card.

I have over 40,000 points in my account – can I become a Silver tier member?

You move from tier to tier by collecting tier points. In order to move up to the Silver tier, you need to collect 40,000 tier points during your personal 12-month tracking period. You earn tier points when you take scheduled flights operated by Finnair or the other oneworld airlines.

When you buy products and services from Finnair Plus partners, you earn award points, which you can spend on Finnair Plus awards. Unlike tier points, award points do not allow you to move up through the Finnair Plus membership tiers.

You can check your award and tier point balance, as well as your tracking period, by logging in to your Finnair Plus account.

I need 4,500 tier points to move up to the Silver tier – can I buy these points?

You cannot buy tier points, but you can exchange award points for tier points.

Find out more

Can I earn points for Finnair charter flights?

You can earn points for Finnair charter flights departing from Finland (flight numbers AY1001–3000) provided that you show your Finnair Plus membership card when you check in for your outbound flight from Finland. If you do so, you’ll earn points for the entire round trip – both the outbound and inbound journeys.

Point awards for Finnair leisure flights

How can I claim missing flight points?

You can claim missing points by logging in to your Finnair Plus account.

Read more about claiming missing points

I bought something from a Finnair Plus partner but I didn’t have my membership card with me – can I still claim my points?

Unfortunately, it’s not always possible to retroactively claim points for purchases made from Finnair Plus partners. Therefore, we advise you to keep your Finnair Plus membership card with you at all times, not just when you’re travelling.

Check partner-specific terms and conditions

Can I buy award points?

Yes, you can. For more information, click here.

My friend has a Finnair Plus credit card. Where can I find more info on your credit card options?

With Finnair Plus credit card or debit/credit card you collect award points from your daily purchases. You can find more information on the different options here.

Can I transfer points to someone else?

You can transfer award points to your family members. Transferred points will not count towards the Finnair Plus tier point balance, but can be used to purchase awards. It’s fast and easy to exchange points through our online service for a service fee. You can also call the Finnair Plus Service Center.

Can I use my points to pay excess baggage charges?

You can use your points to pay for additional baggage for all Finnair flights (flights operated with Finnair aircraft and with an “AY” flight number on the ticket). The point cost depends on whether your flight is within Finland, within Scandinavia, within Europe or intercontinental. For more information about additional baggage charge, click here.

When do my points expire?

Your points are valid for three years from the date that you earned them, and the expired points are automatically deleted from your account. The best way to stay up to date about your point balance is to subscribe to the Finnair Plus newsletter and check your account regularly.

My friend received a check-in text message – why didn’t I get this opportunity?

Please log in to your Finnair Plus account and check that your profile information is up to date. Find out more about the automatic check-in.

I received a text message about a travel class upgrade – what does this mean?

You can use your points to upgrade from Economy Class to Business Class on all Finnair scheduled international flights departing from Helsinki, provided that there are Business Class seats available. If you receive a text message offering you a travel class upgrade and would like to take advantage of that offer, it’s a good idea to do so as quickly as possible, because seat availability is limited.

The travel class upgrade availability only applies to specific flights and passengers. The text message offer is valid on scheduled Finnair flights, excluding flights within Finland.

If you receive a travel-class-upgrade text message after you have checked in, you do not have to check in again.

Find out more about Finnair Business Class

I booked return flights using a Finnair Classic award and have collected my tickets – can I still change my flights?

Yes, you can. To change a flight or find out more, contact the Finnair Plus Service Center on +358 9 818 888 (Monday to Friday, 8:00 am to 7:00 pm, and Saturday, 9:00 am to 4:00 pm). There is a service charge of €50 per person for each change.

Can I buy something from the Finnair PlusShop even if I don’t have any points?

Yes, you can buy products from the Finnair PlusShop using money only. Don’t forget to sign in first using your Finnair Plus login – that way you’ll earn one point for every euro you spend!

My friend got an interesting e-mail from Finnair about wine – why didn’t I get one?

Make sure that your contact information, hobbies and interests are up to date in your Finnair Plus profile – you can check them by logging in to your account. If you let us know about your hobbies and interests, we’ll send you targeted offers and benefits.

 

Contact Finnair Plus  

Customer Care Center Central Europe

P.O. Box 21 73
D-26414 Schortens
Germany

Customer Care Center Central Europe

P.O. Box 21 73
D-26414 Schortens
Germany

Customer Care Center Denmark

HEL SXD/08
01053
Finland

Customer Care Center Finland

SXD/8
01053 FINNAIR

Customer Care Center Central Europe

P.O. Box 21 73
D-26414 Schortens
Germany

Customer Care Center Central Europe

P.O. Box 21 73
D-26414 Schortens
Germany

Customer Care Center Central Europe

P.O. Box 21 73
D-26414 Schortens
Germany

Customer Care Center Norway

Jernbanetorget 4 a
N-0154 OSLO
Norway

Open Mon - Fri 9:00–16:00

Customer Care Center Central Europe

+7 812 676 35 53 for customers in St. Petersburg
Open Mon - Fri 9:00–18:00, Sat 10:00–14:00

Customer Care Center Central Europe

P.O. Box 21 73
D-26414 Schortens
Germany

Customer Care Center Central Europe

P.O. Box 21 73
D-26414 Schortens
Germany

Customer Care Center Sweden

HEL SXD/08
01053 Finland

Open Mon - Fri 09:00–16:00

Customer Care Center Central Europe

P.O. Box 21 73
D-26414 Schortens
Germany

Customer Care Center Baltics

Open Mon - Fri 09:00–17:00

Customer Care Center United Kingdom and Ireland

Customer Care Center Central Europe

P.O. Box 21 73
D-26414 Schortens
Germany

Customer Care Center USA and Canada

 
 
 
 
 
 

 
 
 
 
 
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