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It is important to add to the reservation contact details of the passenger; minimum one telephone number where the passenger can be reached before/during the journey and an e-mail address. Enter the phone number in the international format +358... without spaces between numbers.
APN element (Automatic Passenger Notification)
APN element contains the information required to send an SMS notification to the passenger: passenger's mobile number and his/her language preference.
Finnair uses APN element to send check-in SMS + to send information about flight delays and cancellations. When you insert Finnair Plus membership number to the PNR, APN element is being added automatically. Do not cancel or update the element. If the telephone number or language preference is not correct: Please ask the card holder to update his or her contact details in the profile. After the profile is updated changes will be updated to the APN element.
NEW update when contact details are transferred from the Finnair Plus profile contact fields. According to IATA Resolution 830d it is necessary to have contact details in case for non-commercial purposes e.g. inform passenger of delays/cancelations. In addition to APN and APE contact details are also in SSR-format: CTCE = email address and CTCM = mobile. These formats can be seen between other airlines and booking systems.Finnair will implement Resolution 830d in the near future for all PNRs. Separate info will be posted at the time.
Russia requires API information for flights to/from/overflying Russia from 1.3.2015 onward.
Finnair will send API-data at -24h for those passengers for whom we have passport-data in the PNR.
We will however not make it mandatory for travel agents or passengers to enter passport data in advance in the PNR. For passengers whose passport data is missing from the PNR at -24h, Finnair will send only the passenger's name to the Russian authorities.
Verified passport data will be collected and sent at the time of check in
January 26, 2015, 14:30 UTC
Due to the winter storm Juno arriving at the Northeast U.S. Finnair, unfortunately, has to cancel its flights between Helsinki and JFK.
Finnair offers following flexibility and one change for flight date with following conditions:
Finnair will update name correction fee in all sales channels (travel agents and Finnair own sales channels) selling Finnair tickets in Finnish market area. Starting from Monday 26, 2015 name correction fee is 30 eur.
If you have prepaid services (e.g. seat, meal, baggage) and the flights the services were originally tied to are changed, you need to update the EMDs in the PNR to correspond to the new inserted SSRs that are in connection with the new flights. If this is not done, the customer will risk losing the prepaid services.
The entry is FHD 105-800012456/E7/P1. E7 stands for the SSR line number.Full instructions can be read here: Prepaid seating, Prepaid baggage, Prepaid meal. More information about EMD can be read here or on HE EMD.
Finnair will suspend the three new Russian routes (Samara, Kazan, Nizhny Novgorod) for commercial reasons during 1.2.-22.4.2015. These flights will be operated again on 23 April, in time for the Russian holiday week before May 1.
According to the new policy Finnish nationals who don’t hold a normal sticker visa, must hold a valid and approved ETA (Electronic Travel Authorisation) applied online latest 4 days before travel and show a print out of this ETA-authorisation to the airline to be accepted on a flight to India. It is still possible to obtain Tourist Visa on Arrival, but passengers need to obtain ETA-authorisation first.
Passenger obtains a Tourist Visa on Arrival for a max. stay of 30 days when the following criteria are met:
The objective of the visit must be either recreation, sightseeing, visit to meet friends or relatives, short duration medical treatment or casual business visit. If the objective is not one of the afore mentioned, then a normal sticker visa must be obtained from an Indian embassy prior to travel.
The ETA can be obtained online 4-30 days before travel at https://indianvisaonline.gov.in/. The ETA fee is 60 USD (paid online). The ETA allows a single entry and is issued max. 2 times in a calendar year. Applying for a travel permit requires that the person has a scanned copy of a recent photograph and passport information page.
Holders of Official or Diplomatic passports are not eligible to travel with an ETA.
Nationals of the following countries are also eligible to apply for an ETA:
Australia, Brazil, Cambodia, Djibouti, Fiji, Germany, Indonesia, Israel, Japan, Jordan, Kenya, Kiribati, Korea (Rep.), Lao People's Dem. Rep., Luxembourg, Marshall Isl., Mauritius, Mexico, Micronesia (Federated States), Myanmar, Nauru, New Zealand, Norway, Oman, Palau, Papua New Guinea, Philippines, Russia, Samoa, Singapore, Solomon Isl., Thailand, Tonga, Tuvalu, USA, Ukraine, United Arab Emirates, Vanuatu and Vietnam.
Nationals of other countries, please contact the nearest Indian embassy to find out about the requirements.
Kindly be informed about changes in PNR processing of passengers without issued tickets.
Effective from 15.1.2015 Finnair will implement a more restrictive ticketing time limit (TTL) on critical flights approximately 7 days before departure. The critical flight is defined as follows:
• Almost fully booked flight (PLF over 95%)
• There are unticketed PNRs on J,C,D,Y,B,H on this flight
• There are PNRs on waitlist in J,C,D,Y,B,H on this flight
The new time limit will be updated in the PNR by the end of next day with additional message "ATT AGENT NEW TTL APPLICABLE DUE TO FLIGHT CRITICAL /BOMAY”. The reservation will be subject to cancellation by automated PNR control of the flight segments concerned if the updated ticketing time limit is not observed.
For example if the new TTL is set on Thursday to the next day, the PNR will automatically cancel at 23:59 hours on Friday evening (night between Friday and Saturday), if no ticket is issued to the flight(s).
For weekend departures the new TTL will reflect the first business day.For further information on Finnair’s Booking & Ticketing Policy please refer to www.finnair.com/INT/GB/easy/ticketing/policies/booking-and-ticketing
STRIKE THREAT AT BRUSSELS AIRPORT ON DECEMBER 15, 2014
December 12 - 08:30 UTC
There is a significant strike threat in Belgium on December 15, 2014. Due to strike in Brussels Finnair unfortunately has to cancel all its flights between Helsinki and Brussels on December 15th, 2014.
Finnair offers customers the following flexibility for change of travel dates:
We are sorry for the inconvenience the situation may cause to our customers. We are following the situation and will update any new information on this page.
December 2 - 12:00 UTC
There is a strike threat in Belgium on December 8, 2014 and on December 15, 2014 that might have an impact on Finnair flights. Finnair offers following flexibility and one free change for flight date with following conditions:
Questions and Answers/Finnair and Flybe (scroll down for English)
Q: Onko omistusrakenteen muutoksella vaikutusta lentoihin?
A: Omistusrakenteen muutoksella ei ole merkitystä lentämiseen, vaan Flybe Finlandin lennot jatkuvat normaalisti. Asiakkailla ei ole syytä huoleen.
Q: Voinko ostaa lentolipun reitille, jonka lentää Flybe?
A: Lipunmyynti jatkuu normaalisti kaikkien Finnairin myyntikanavien kautta (internetsivut, contact centerit, matkatoimistot jne.)
Q: Tuleeko lentojen aikatauluihin muutoksia?
A: Asiakkaan näkökulmasta kaikki jatkuu toistaiseksi kuten ennenkin lähtöselvityksen, lentojen aikataulujen jne. osalta.
Q: Tuleeko Flyben koneista Finnairin koneita muutoksen jälkeen?
A: Jossain vaiheessa Flyben brändi poistuu koneista, mutta tämän muutoksen aikataulusta ei ole vielä tarkempaa tietoa.
Q: Does the restructure of the ownership have impacts on the flights?
A: Change in ownership does not affect flying. Flights continue normally and customers do not need to worry.
Q: Can I buy a ticket for the route, which is operated by Flybe?
A: Ticket sale will continue normally through all Finnair sales channels (website, contact centers, travel agencies)
Q: Will there be schedule changes on flights?
A: From the customer's perspective everything continues normally, i.e ticket sales, check in and flight times etc.
Q: Will Flybe aircraft change to Finnair aircraft after the change?
A: In due course Flybe's logo will be removed from the aircrafts, but we do not have exact schedule for this
For SSRs requiring manual confirmation our aim is to process them as quickly as possible. From time to time there might be congestions with incoming SSRs and we ask for your patience. In urgent cases for nearby departures you may contact your local Finnair Travel Agent Help Desk.
In scenarios with journeys well in the future and you need to issue the ticket due tight ticketing time limit and the SSR is not confirmed yet, Finnair is flexible. If the request for PRM*-passengers is declined due the quota is full on booked and ticketed flight, we can offer alternative flights without charge; same routing and the original AY/AY flight can be changed to AY/AY flight on the same day or +/- couple of days. If the situation so requires, also full refund may be offered. Please contact your local Finnair Travel Agent Help Desk for rebooking and consultation.
If you have doubts whether the SSR has transferred to Finnair queue or not you can check this by using the RTQ -command. More info available on HE RTQ.
*PRM = Passenger with reduced mobility and is recognized by the following SSR-codes: WCHR, WCHS, WCHC, BLND, DEAF, MEDA, DPNA.
There is a fare filing error that causes a problem when pricing same day departures. This concerns Pro and Business class fares.
The problem will be solved by tomorrow. Due to this automatic fare quote problem, manual pricing may be done without contacting Finnair.
We apologize fr the inconvenience!
In autumn of 2014 Finnair will be and has been visible at various events around the world. Some of the actions are done together with Visit Finland to promote both Finnair and tourism to Finland - without forgetting the fast airline to Europe message.
Stockholm Travel Show 23OCT-25OCT at Stockholm's Central Station
The fast airline to Asia is also Santa's official airline, read more at www.finnair.se/julmedfinnair and if you're in Stockholm, come by to get your own personalized Finnair Christmas card with Santa
Pure Finland - Visit Finland in Beijing 24OCT-26OCT at shopping mall The Place
Together with Santa Claus, Angry Birds and various travel trade partners we bring Finland to China - the Xmas lights are on and Finngenerator translates all Chinese visitors' names to Finnish
ITB Asia in Singapore 29OCT-31OCT at Marina Bay Sands Congress
Asia's big travel trade exhibition where Finnair is a part of the Visit Finland stand together with key Finnish tourism partners
World Travel Market in London 03NOV-06NOV at ExCel
One of the biggest travel industry events, together with Visit Finland and key Finnish tourism partners
Aurora Event in Tokyo 07NOV-08NOV in Roppongi Midtown Canopy Square
Unique northern lights experience as well as Marimekko for Finnair, photo booth and Finngenerator extravaganza, together with Visit Finland and Visit Helsinki
Slush in Helsinki 18NOV-19NOV in Messukeskus
As the main partner of Slush, Finnair will also be present among the hottest new startups and most influential investors
Iberia will operate AY005/6 between Helsinki and New York for the period 24 - 26 October, 2014. This is due delayed maintenance of Finnair's own aircraft.
Finnair's A330 is replaced for the period with one of Iberia's A330. In addition to Iberia crew there are also 2 Finnair pursers onboard to assure Finnair service standards.
Finnair has informed the customers booked on the mentioned flights, provided that the contact information is available in the PNR. You will see "SK PCNS" -lines in the PNR.
If you have customers contacting you and they have tickets on these flights, they can be offered:
-rebooking (postponing travel) in same cabin class on AY005/6 until 15NOV2014
-same day rerouting on oneworld carriers
-full refund of unused ticket or partial refund if outbound already used
Above mentioned changes needs to be done before original departure of the flight.
-For rebooking you may book yourself same cabin class (same booking class if available) and revalidate the ticket. Cancel the flight not to be used from the PNR. Please insert following information in the PNR, if not there yet: OS AY INVOL REBOOKING DUE AY006 24OCT14 OPERATED BY IB
-For rerouting, involuntary ticketing or refund, please contact your local Finnair Agent Info.
On finnair.com there is more information for the customers, including Q&A.
We apologize and hope this will not pose any inconvenience to you or to the passengers.
Some facts about the new product:Economy Comfort is a new seating option within long haul economy class, NOT a 3rd cabin class.
All seats are free for PRO fares, but are charged for H class for joint business fares. However, due technicalities also AJB/SJB have free seating until further notice.
Instructions will also be updated here shortly.
More information about the co-operation can be read in this PowerPoint-presentation. Below detailed information about the seating onboard the train and check-in procedures at the railway stations. Shortly there will be an own Finnair+train -section in Easy.
Since the seating in Amadeus is made according to a "flight-seating" -mode, the customer will see a pseudo -seating number in the reservation itinerary and e-ticket itinerary. In the PNR on the SSR-lines you will however see correct seating. Therefore it is very important you inform the passenger the corresponding actual seat number onboard the train. The seating is always in coach number 2 and you can insert in the PNR on RIR (will show in reservation itinerary) and RIZ (will show in e-ticket itinerary) -lines the coach number and seating number.
Cryptic entry for Amadeus:
RIR YOUR SEAT ON THE TRAIN IS 35 IN COACH NUMBER 2
RIZ YOUR SEAT ON THE TRAIN IS 35 IN COACH NUMBER 2
You can before and after the RIR/RIZ -lines containing the seating information also insert RIR/RIZ -lines containing only '*' to increase the visibility.
Prepaid seating for the flights according to normal processes.
-In St. Petersburg the check-in is done in the railway station. After you have shown the passport to the clerk and it has been checked, you will be allowed to move to the platform area and coach number 2.
-In Helsinki you can go directly to the train and coach number 2.
Check-in document for the train is the passport. It is also good to have with a copy of the electronic ticket and if possible the seat-map converter. Naturally visa(s) must be brought with (and possible other travel documents depending on the nationality of the passenger).
The documents will be checked by both Finnish and Russian immigration officials; in good time before crossing the border and after crossing the border.
Q: Which booking classes and fares are available?
A: Fares are filed in connection with the following booking classes: I Y M L S N.
Q: How do I recognize which fares are available for the train+flight -itinerary?
A: In the farebasis you will see the letter combinations TR or TRN.
Q: Is there a business class available on the train?
A: Not with Finnair fares. If you book a fare in I-class, you book I on the flight, but then you must book Y on the train.
Q: Why must I give APIS -information for the train, since it is not required on flights to/from Russia?
A: This is mandatory requirement from the Russian authorities.
Q: How do the customer pay for additional luggage?
A: On the train you can have with as much as you can carry, for the flights according to allowance on ticket and pay as normal for extra luggage.
Q: Name change is not possible. What if I learn that a name correction needs to be done?
A1: 15 days and more before departure: As you would do with any AY-ticket
A2: Less than 15 days before departure: Contact Finnair Help Desk
Q: Can I book the train to/from Tikkurila station (HVT)?
A: Not yet, earliest summer 2015.
Q: Is codeshare possible on the flights?
A: No, only marketed and operated flights by Finnair; AY/AY. (Only exception is AY2000-series operated by BE)
Q: Can a domestic flight within Finland be booked?
A: No, only international flights from/to Helsinki allowed.
Q: Can I do on-line check-in for the train?
A: No, only for the flight segments. For the train check-in is done at the railway station. See separate "Check-in info" above.
Q: What transportation is available between Helsinki Railway Station and Helsinki Airport?
A: Taxi, Finnair city bus, local bus; all of which are available at the railway station and at the airport (summer 2015 also local train).
Q: Is the transportation between the railway station and the airport included in the ticket price?
A: No, it is at the customer's own expense.
Q: What if there is an irregularity situation; the train is delayed or cancelled etc.?
A: Finnair will evaluate the situation and seek to find the best solution for the customer. This is why it is important to have the customer's contact details in the PNR, both cell phone number and e-mail address.
Q: Can I request a wheelchair-service for the customer; SR WCHR NOT OWN?
A: No, since the train does not have own wheelchairs.
Q: Is there any service included between airport and railway station for passengers bringing with own wheelchair?
A: No, the passenger should take care of the transport him/herself.
Q: How will the wheelchair-passenger board and leave the train?
A: There is a lift in the train-coach, so no carrying required.
Q: What kind of scenery is available when travelling on the train?
A: Here you can see the route of the train.
Q: Can I see the Finnair "flightnumber" on the departure screen at the railway stations?
A: No. Instead follow the destination and departure time shown on the departure screens.
This reminder is for issuance of PENF sold in and ticketed in any country and in connection with a ticket containing flights within Finland only.
Please remember to separate the VAT in the tax panel, if you create a manual TSM-P for PENF. When using Amadeus Ticket Changer (ATC), the tax break-down is automatically created.
If the penalty is total 50 euro, the 10% VAT (tax-code YFGO) is 4.55 euro and basefare is 45.45 euro.
Update 26.9.2014: According to Amadeus the functionality should be on-line latest 10.10.2014
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Amadeus travel agencies can already book airline fare families via Amadeus and easily access important information on fare conditions, as well as services and options associated to a specific fare family.
The new upsell functionalities include:
- the price by fare family transaction
- the upsell teaser, an additional appended message line returned upon any pricing/best pricing transaction that highlights the price difference between the priced fare and the lowest fare in the next higher fare family.
- the upsell transaction that returns up to 6 proposals in the next higher fare families from an already priced or not PNR.
Once the teaser or the various upsell proposals have been displayed, it is possible to easily rebook the PNR in the proposed fare.
travel agencies worldwide will benefit from the ability to easily upsell for
those airlines that have subscribed to the solution. Easy flow will enable to
offer customers higher fares that bring more value (such as additional services, more
flexibility, extra mileage accrual). They will also be able to easily rebook
in the proposed fares.
See Amadeus video in Youtube http://www.youtube.com/watch?v=aUBJcucFgDY
Instructions on how to use the tool on HE AFF
Finnair has lowered pre-paid excess baggage charges. From September 1st travel agency charge is:
Finland, Scandinavia and the Baltics: 15 eur
Europe and Middle East: 25 eur
Intercontinental flights: 50 eur
Excess baggage charges in Easy will be updated later today.
Finnair resumes the use of West Ukrainian airspace for some of its flights as of August 27. Several European airlines already use West Ukrainian airspace and there have been no restrictions in the use of the airspace in West Ukraine.
Finnair may use West Ukrainian airspace for example on its flights to Bulgaria, Israel, Greece, Cyprus, Turkey, Eastern Europe and Southern Europe, when it is feasible, taking into account weather conditions and other factors impacting the choice of flight routes.
Finnair adheres to the guidance of Eurocontrol, European Aviation Safety Agency and local authorities when choosing its flights routes in Europe.
There are still flight restrictions in the Crimean area and in Eastern Ukraine, and Finnair has avoided the use of airspace in these areas since this spring. Flight restriction areas over these conflict areas have built-in safety marginal and they are thus considerably larger than the crisis areas.
August 22, 2014 , 14:45
Finnair flies to Tel Aviv normally. We continue to monitor the situation closely. Finnair offers following flexibility for the customers traveling to/from Tel Aviv. This flexibility applies on tickets issued on/before July 22, 2014 and the original travel date is on/after July 23, 2014.
Change of travel date
We are following the situation closely and will update any new information on www.finnair.com/info.
We are sorry for any inconvenience the situation might cause you.