Information about Finnair traffic

Congestion at Helsinki Airport

11 February, 2015

Holiday season will increase the number of passengers at Helsinki Airport. Passengers are advised to use advance check-in and they can bring their baggage to the airport already on the previous evening. Baggage can be dropped off between 17:00 and 21:30. One family member may hand in the baggage for the whole family, provided that he or she can show all tickets and travel documents.


The baggage allowance is marked on the ticket: 1PC means the passenger is allowed to check in one bag free of charge. The maximum weight of the bag is 23 kg and the maximum external dimensions 158 cm.  Alternatively, you can take one piece of small sports equipment, for example skis or snowboard. Read more about travelling with skiing equipment here.

With our online Baggage Allowance Calculator, it’s quick and easy to find out how much baggage you can take on your flight and calculate excess-baggage fees in advance. If you pay for excess-baggage via Manage booking, it’ll cost you less than if you pay at the airport.

Advance check-in

Check-in may be completed in advance either online, by text message or at the kiosks at the airport.

Online check-in for Finnair operated flights opens 36 hours before flight departure.

Finnair Plus members who have not done the online check-in are checked in automatically. The check-in confirmation including the seat number and a link to the mobile boarding pass is sent as a text message. Read more.

At Helsinki Airport the check-in kiosks may be used for all Finnair flights.

Happy Holidays!

Finnair suspends flights to Kazan, Samara and Nizhny Novgorod during 1.2.-22.4.2015

29 December, 14:30 UTC

Due to commercial reasons, Finnair has made a decision to suspend flights to Kazan, Samara and Nizhny Novgorod during 1.2.-22.4.2015. Finnair will resume the three weekly frequencies to these cities as of April 23, 2015.

We will inform customers of the flight cancellation via e-mail and/or text message. To ensure that the contact information is up-to-date, we kindly ask customers to check their reservation on My Booking.

Customers whose flight is cancelled are entitled to rerouting or full/partial refund. For refund, please use our refund application. Rerouting can be done by contacting Finnair customer service or travel agency. We apologize for the inconvenience this may cause to our customers. 

Change in Indian Visa on Arrival policy after 26 December, 2014

12 December, 2014

According to the new policy Finnish nationals who don’t hold a normal sticker visa, must hold a valid and approved ETA (Electronic Travel Authorisation) applied online latest 4 days before travel and show a print out of this ETA-authorisation to the airline to be accepted on a flight to India.


Passenger obtains a Tourist Visa on Arrival for a max. stay of 30 days when the following criteria are met:

  • passenger holds a printed copy of an approved ETA
  • passenger arrives on or before the date mentioned on the ETA
  • passenger holds a normal passport that is valid for at least 6 months on arrival
  • passenger holds an onward/return ticket
  • passenger arrives at one of the following airports in India:


The objective of the visit must be either recreation, sightseeing, visit to meet friends or relatives, short duration medical treatment or casual business visit. If the objective is not one of the afore mentioned, then a normal sticker visa must be obtained from an Indian embassy prior to travel.                                   

The ETA can be obtained online 4-30 days before travel at The ETA fee is 60 USD (paid online). The ETA allows a single entry and is issued max. 2 times in a calendar year. Applying for a travel permit requires that the person has a scanned copy of a recent photograph and passport information page.

Holders of Official or Diplomatic passports are not eligible to travel with an ETA.

Nationals of the following countries are also eligible to apply for an ETA:

Australia, Brazil, Cambodia, Djibouti, Fiji, Germany, Indonesia, Israel, Japan, Jordan, Kenya, Kiribati, Korea (Rep.), Lao People's Dem. Rep., Luxembourg, Marshall Isl., Mauritius, Mexico, Micronesia (Federated States), Myanmar, Nauru, New Zealand, Norway, Oman, Palau, Papua New Guinea, Philippines, Russia, Samoa, Singapore, Solomon Isl., Thailand, Tonga, Tuvalu, USA,  Ukraine, United Arab Emirates, Vanuatu and Vietnam.

Nationals of other countries, please contact the nearest Indian embassy to find out about the requirements.

Finnair Plc
Customer Service

Finnair and Flybe have entered into a conditional share sale agreement of Flybe Nordic – flights will continue normally

November 11 - 09.30 UTC

Flybe and Finnair have agreed to restructure the ownership of their jointly owned Flybe Nordic venture, and Flybe has agreed to sell the shares that it holds in Flybe Nordic to a potential new majority shareholder or to Finnair. The sale of the shares is conditional only upon approval being received from the competition authorities.

Flybe Finland currently operates to a number of domestic and European destinations from Helsinki on behalf of Finnair on a contract-flying basis. All flights of Flybe Finland and ticket sales will continue normally. 

We will inform about any changes on these pages.

Customer notifications in flight disruptions

If a flight is delayed or cancelled, Finnair will make every effort to inform customers about the situation via SMS or e-mail. Please make sure that you have provided us with your correct contact details to be able to receive the disruption notifications. You can update the information in your booking on Finnair web site at Manage booking.

  • News archive


    January 26, 2015, 14:30 UTC

    Due to the winter storm Juno arriving at the Northeast U.S. Finnair, unfortunately, has to cancel its flights between Helsinki and JFK.

    We inform customers of the flight cancellations by SMS messages. We ask to kindly check from Manage booking that we have the correct contact information.  

    You can also check up-to-date flight information on this page.

    Finnair offers following flexibility and one change for flight date with following conditions:

    • Ticket is issued by 25.1.2015
    • Ticket travel date is 26.1. - 27.1.2015
    • New travel dates are from 28.1. until 28.2.2015
    • Change of origin or destination is not allowed

    You can change the travel dates by contacting Finnair customer service or your travel agency. We also serve our customers on Twitter @FinnairHelps and on Finnair Facebook pages. We are sorry that our customer service may be congested.

    If your flight is cancelled and the booking was made through Finnair you can also fill in a refund application in order to get a full refund of the ticket fare.

    We are following the situation closely and will update any new information on this page.


    At the same time Finnair implements tiered excess baggage rates. Each customer has minimum one piece max 23 kg free baggage allowance. If in excess, extra bag or heavy bag charge is collected. Pooling of allowances of separate tickets is not possible even among family members.

    Finnair Plc
    Customer Service

    Strike threat at Brussels on December 15, 2014

    December 11 - 13:45 UTC

    There is a significant strike threat in Belgium on December 15, 2014. Due to strike in Brussels Finnair unfortunately has to cancel all its flights between Helsinki and Brussels on December 15th, 2014.

    Finnair offers customers the following flexibility for change of travel dates:

    • Ticket is issued by December 11, 2014
    • Ticket travel date is December 15, 2014
    • New travel dates (orig. December 15) are from December 12 until 18, 2014, excluding December 15
    • Change of origin or destination is not allowed
    • Refund if flight is cancelled

    You may change the travel date by calling to Finnair +358 10 804060 or local Finnair Customer Service or to your Travel Agent. If the flight is cancelled, you may apply refund by filling a refund application in order to get a full refund of the ticket fare.

    Please check the departure and arrival times in Flight status. We do our best to contact the passengers on the flights affected directly. Please check from My booking that we have your current contact information.

    We are sorry for the inconvenience the situation may cause to our customers. We are following the situation and will update any new information on this page.

    Finnair Customer Service 

    Self-service bag drop at Helsinki and Oulu

    November 3 - 06.30 UTC

    Together with Finavia, Finnair has introduced bag drops for departing passengers at Helsinki Airport and at Oulu Airport. With the help of self-service bag drop machine customers can tag and drop their bags themselves. The bag drop machine is easy to use, and the staff is always nearby and ready to assist if needed. Passengers in need of personal assistance can still drop their baggage at the Bag Drop counter.

    Self-service Bag Drop in a nutshell 1. Check in online or with your mobile device. 2. Print bag tag at the self-service kiosk; attach it to your bag. 3. Go to the self-service Bag Drop. 4. Place the tagged bag on the belt. 5. Scan your boarding pass. 6. Scan the bag tag using the hand held scanner. The bag is now ready to go.

    Relax and enjoy your journey!

    Finnair will not operate to/from Tel Aviv between Oct 27, 2014 and Feb 7, 2015

    October 10 - 06.15 UTC

    Finnair has suspended its flights between Helsinki and Tel Aviv between Oct 27, 2014 and Feb 7, 2015 due to commercial reasons. We apologize for the inconvenience this causes to our customers. Customers with bookings on flights that are suspended can choose between full refund or rerouting via Air Berlin, British Airways or Iberia. It is also possible to change the trip free of charge to any European destination where Finnair operates. We ask customers to kindly contact Finnair Customer Service to arrange rerouting or refund.

    Finnair opens renovated lounge for Schengen area departures

    September 29 - 8:00

    Lounge spaces above gates 23-26 will be opened after renovation on October 6th at 6 am. New Schengen Lounge will have about 40 % more seating space, new shower suites and a small play area for kids. We apologise any possible inconvenience the renovation may have caused you.

    Finnair renovates Helsinki Airport’s terminal T2 lounge spaces for Schengen area departures

    September 12 - 8:00

    Current lounge spaces above gates 23-26 will be closed as of 1 July and will be opened after renovation on October 6th. 

    We apologise any possible inconvenience this renovation may cause to you in the near future. We strive to complete this renovation a quickly as possible and, in the end, we will be able to offer about 40 % more seating space, new shower suites and a small play area for kids.

    Finnair Plus Platinum and Gold Lifetime members as well as oneworld Emerald card holders are temporarily invited to the Aspire Lounge on second floor opposite gate 27. Aspire Lounge is open daily from 05:30 till 20:00, except on Saturdays and Sundays till 19:30.

    Finnair Lounge between the gates 36 and 37 is open normally for all non-Schengen destination customers.

    Finnair resumes flights over West-Ukrainian airspace, many international airlines already use the airspace

    August 26 - 9:30 UTC

    Finnair resumes the use of West Ukrainian airspace for some of its flights as of August 27. Several European airlines already use West Ukrainian airspace and there have been no restrictions in the use of the airspace in West Ukraine. 

    Finnair may use West Ukrainian airspace for example on its flights to Bulgaria, Israel, Greece, Cyprus, Turkey, Eastern Europe and Southern Europe, when it is feasible, taking into account weather conditions and other factors impacting the choice of flight routes. 

    Finnair adheres to the guidance of Eurocontrol, European Aviation Safety Agency and local authorities when choosing its flights routes in Europe.There are still flight restrictions in the Crimean area and in Eastern Ukraine, and Finnair has avoided the use of airspace in these areas since this spring. Flight restriction areas over these conflict areas have built-in safety marginal and they are thus considerably larger than the crisis areas.

    Sky Bistro replaces complimentary cold snack service on European flights on November 1, 2014

    August 25 - 7:30 UTC

    Finnair will introduce on short-haul flights in Economy Class Sky Bistro, a wider mix-and-match selection of seasonal, high-quality foods and beverages combining the best tastes of Europe and Asia . There will also be products suitable for special dietary needs.

    Sky Bistro, which will be available on nearly all European flights, replaces the complimentary cold snack service that had been offered on some European flights lasting longer than two hours. On all flights in all classes, coffee and tea remain complimentary – as does Finnair’s signature refreshment, blueberry juice.

    Hot meal with coffee and tea will still be served on our flights to Canary Islands and Dubai. Depending on the tour operator the meal may need to be reserved and paid for at the time of reservation.

    In Business Class, meals remain inclusive in the ticket price.

    Read more.

    Israel: Finnair flights to Tel Aviv

    August 22 - 11:00 UTC

    Finnair flies to Tel Aviv normally. We continue to monitor the situation closely. Finnair offers following flexibility for the customers traveling to/from Tel Aviv. This flexibility applies on tickets issued on/before July 22, 2014 and the original travel date is on/after July 23, 2014.

    Change of travel date

    • You may change your travel date (inbound and outbound) once without penalty or change fee. Ticket expiry date will be adjusted accordingly.
    • Seats are subject to availability. 
    • The new travel date must be before October 12, 2014.
    • Rebooking must be done at the latest on August 30, 2014.
    • The new booking must be in the original travel class.
    • Please contact our customer service or a travel agency.

    We are following the situation closely and will update any new information on this page. We will contact directly customers whose travel is affected in case of a flight disruption. Please update your current contact information on Finnair web site at Manage booking

    We are sorry for any inconvenience the situation might cause you.

    Russia: Finnair flights over Russian airspace

    August 8 - 10:00 UTC

    At this stage, Finnair has not received official information about possible overflight restrictions in Russian airspace, and all Finnair flights between Europe and Asia are planned to be operated normally. If there are any disruptions or delays for any reasons, customers will be informed via text message. You can update your contact information in your booking on Finnair web page at Manage booking.  

    Enhanced security measures at certain airports when flying to the USA

    July 11 - 18:30

    When flying to the United States from certain airports, e.g. Paris or London, during the security examination officers may ask you to power up your electronic devices, e.g. mobile phones, laptops, tablets, cameras, game consoles and MP3 players. Powerless devices will not be permitted to the aircraft as carry-on baggage. If you are travelling to the USA, please do all you can to ensure that items you bring with you are fully powered, and arrive at the airport and at your departure gate well in advance.

    For more information, please contact the airline operating the intercontinental flight.

    We are sorry for any inconvenience this might cause you.

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Delayed or cancelled flight

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Delayed, lost baggage or damaged baggage

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Finnair customer service on Twitter

Get the latest news on Twitter at @Finnair. Our customer service will assist you on Twitter at @FinnairHelps. Never share any confidential information, such as your booking reference, in public on the internet.


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