Frequently Asked Questions
- How do I join Finnair Plus?
- Where can I find information about current and upcoming benefits?
- I’ve forgotten my password – what should I do?
- Can I open a Finnair Plus account for my business or family?
- How can I update my contact information and other account details?
- How do I find out my Finnair Plus point balance?
- What is the difference between tier points and award points?
- How do I qualify for the next Finnair Plus tier?
- I've lost my Finnair Plus card – what should I do?
- I have over 40,000 points in my account – can I become a Silver tier member?
- I’m a Finnair Plus Junior member and my 18th birthday is coming up – when do I get my Finnair Plus membership card?
- I need 4,500 tier points to move up to the Silver tier – can I buy these points?
- How do I join Finnair Plus?
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Finnair Plus is Finnair’s frequent flyer program. It’s quick and easy to sign up, and there’s three ways to send us your application – you can fill in the application form on our website, send us your application on paper (you can download the form from our website) or sign up when you book a flight. If you are under 18 years of age, you can join our frequent flyer program for young travellers, Finnair Plus Junior.
- Are there any restrictions on earning points?
- How are my points credited to my account?
- Can I earn points for Finnair leisure flights?
- How can I claim missing points?
- I bought something from a Finnair Plus partner but I didn’t have my membership card with me – can I still claim my points?
- Why are there transactions in my Finnair Plus account for zero points?
- Are there any restrictions on earning points?
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You can earn points when you take scheduled flights operated by Finnair or its partners. In the case of partner flights, the operating airline printed on your ticket must be a Finnair partner and the flight must be operated using that partner’s aircraft.
You can’t earn points for the following types of ticket: tickets in certain booking classes; complimentary, contractual, award, barter or travel-agency-discounted tickets; and tickets for children under two years travelling without their own seat.
There are restrictions regarding earning points when you buy products and services from Finnair Plus partners. For example, you can’t earn points on discounted car rental or hotel accommodation.
You can earn points for only one customer loyalty program at a time.
You can’t earn points when you purchase awards – for example, award flights and partner awards – or discounted products and services.
- Can I transfer points to someone else?
- Can I use my points to pay excess baggage charges?
- When do my points expire?
- Can I transfer points to someone else?
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You can transfer award points to members of your family via the Finnair Plus Service Center, on +358 9 818 888 (Monday to Friday, 8:00 am to 7:00 pm, and Saturday, 9:00 am to 4:00 pm). There is a service fee for each transfer.
You can also use your points to purchase awards for family members, as well as other people in your household.
- My friend checked in by text message – why didn’t I get this opportunity?
- I received a text message about a travel class upgrade – what does this mean?
- I booked return flights using a Finnair Classic award and have collected my tickets – can I still change my flights?
- My friend checked in by text message – why didn’t I get this opportunity?
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Please check that your Finnair Plus profile information is up to date, particularly your mobile phone number and messaging settings – go to the Finnair Plus website and click My Finnair Plus Account / Update Your Profile. While you’re there, it’s a good idea to make sure your seating preferences and dietary needs information is correct. And, if you want to be among the first to find out about all the latest offers and benefits, why not subscribe to our newsletter?
If you are a Finnair Plus member, you should always receive a check-in text message when you travel on Finnair or Finncomm Airlines flights departing from Finland, no matter whether you’re bound for a domestic or international destination. Text message check-in is easy to use, works with all phone models and operators, and does not require any special settings or configuration. To complete your check-in, you will be required to send a single standard text message, which will be charged according to the charging policy of your operator – Finnair itself does not charge for the use of this service.
Text message check-in is not available for Finnair leisure flights, Finnair Plus award flights, code-share flights operated by Finnair’s partners or flights that are part of a journey that is not entirely operated by Finnair.
- Can I buy something from the Finnair PlusShop even if I don’t have any points?
- My friend got an interesting e-mail from Finnair about wine – why didn’t I get one?
- Can I buy something from the Finnair PlusShop even if I don’t have any points?
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Yes, you can buy products from the Finnair PlusShop using money only. Don’t forget to sign in first using your Finnair Plus login – that way you’ll earn one point for every euro you spend!
