Information about Finnair traffic


Sky Bistro replaces complimentary cold snack service on European flights on November 1, 2014

August 25 - 7:30 UTC

Finnair will introduce on short-haul flights in Economy Class Sky Bistro, a wider mix-and-match selection of seasonal, high-quality foods and beverages combining the best tastes of Europe and Asia . There will also be products suitable for special dietary needs.

Sky Bistro, which will be available on nearly all European flights, replaces the complimentary cold snack service that had been offered on some European flights lasting longer than two hours. On all flights in all classes, coffee and tea remain complimentary – as does Finnair’s signature refreshment, blueberry juice.

Hot meal with coffee and tea will still be served on our flights to Canary Islands and Dubai. Depending on the tour operator the meal may need to be reserved and paid for at the time of reservation.

In Business Class, meals remain inclusive in the ticket price.

Sky Bistro’s menu will be published on our website soon.

Finnair renovates Helsinki Airport’s terminal T2 lounge spaces for Schengen area departures

September 12 - 8:00

Current lounge spaces above gates 23-26 will be closed as of 1 July and will be opened after renovation on October 6th. 

We apologise any possible inconvenience this renovation may cause to you in the near future. We strive to complete this renovation a quickly as possible and, in the end, we will be able to offer about 40 % more seating space, new shower suites and a small play area for kids.

Finnair Plus Platinum and Gold Lifetime members as well as oneworld Emerald card holders are temporarily invited to the Aspire Lounge on second floor opposite gate 27. Aspire Lounge is open daily from 05:30 till 20:00, except on Saturdays and Sundays till 19:30.

Finnair Lounge between the gates 36 and 37 is open normally for all non-Schengen destination customers.

Customer notifications in flight disruptions

If a flight is delayed or cancelled, Finnair will make every effort to inform customers about the situation via SMS or e-mail. Please make sure that you have provided us with your correct contact details to be able to receive the disruption notifications. You can update the information in your booking on Finnair web site at Manage booking.

  • News archive

    Finnair resumes flights over West-Ukrainian airspace, many international airlines already use the airspace

    August 26 - 9:30 UTC

    Finnair resumes the use of West Ukrainian airspace for some of its flights as of August 27. Several European airlines already use West Ukrainian airspace and there have been no restrictions in the use of the airspace in West Ukraine. 

    Finnair may use West Ukrainian airspace for example on its flights to Bulgaria, Israel, Greece, Cyprus, Turkey, Eastern Europe and Southern Europe, when it is feasible, taking into account weather conditions and other factors impacting the choice of flight routes. 

    Finnair adheres to the guidance of Eurocontrol, European Aviation Safety Agency and local authorities when choosing its flights routes in Europe.There are still flight restrictions in the Crimean area and in Eastern Ukraine, and Finnair has avoided the use of airspace in these areas since this spring. Flight restriction areas over these conflict areas have built-in safety marginal and they are thus considerably larger than the crisis areas.

    Israel: Finnair flights to Tel Aviv

    August 22 - 11:00 UTC

    Finnair flies to Tel Aviv normally. We continue to monitor the situation closely. Finnair offers following flexibility for the customers traveling to/from Tel Aviv. This flexibility applies on tickets issued on/before July 22, 2014 and the original travel date is on/after July 23, 2014.


    Change of travel date

    • You may change your travel date (inbound and outbound) once without penalty or change fee. Ticket expiry date will be adjusted accordingly.
    • Seats are subject to availability. 
    • The new travel date must be before October 12, 2014.
    • Rebooking must be done at the latest on August 30, 2014.
    • The new booking must be in the original travel class.
    • Please contact our customer service or a travel agency.

    We are following the situation closely and will update any new information on this page. We will contact directly customers whose travel is affected in case of a flight disruption. Please update your current contact information on Finnair web site at Manage booking

    We are sorry for any inconvenience the situation might cause you.

    Russia: Finnair flights over Russian airspace

    August 8 - 10:00 UTC

    At this stage, Finnair has not received official information about possible overflight restrictions in Russian airspace, and all Finnair flights between Europe and Asia are planned to be operated normally. If there are any disruptions or delays for any reasons, customers will be informed via text message. You can update your contact information in your booking on Finnair web page at Manage booking.  

    Enhanced security measures at certain airports when flying to the USA

    July 11 - 18:30

    When flying to the United States from certain airports, e.g. Paris or London, during the security examination officers may ask you to power up your electronic devices, e.g. mobile phones, laptops, tablets, cameras, game consoles and MP3 players. Powerless devices will not be permitted to the aircraft as carry-on baggage. If you are travelling to the USA, please do all you can to ensure that items you bring with you are fully powered, and arrive at the airport and at your departure gate well in advance.

    For more information, please contact the airline operating the intercontinental flight.

    We are sorry for any inconvenience this might cause you.

Check your flight’s status

Flight status

Review your booking and add contact details

Continue

Delayed or cancelled flight

See our policy

Find an answer to your question

Read our FAQ

Delayed, lost baggage or damaged baggage

See our guide

Finnair customer service on Twitter

Get the latest news on Twitter at @Finnair. Our customer service will assist you on Twitter at @FinnairHelps. Never share any confidential information, such as your booking reference, in public on the internet.

 
 
 
 
 
 

 
 
 
 
 
 
We use cookies in order to give you a better customer experience. By continuing to browse this site, you agree to the placement of cookies on your device. For more information, please see our cookies and privacy policy, as well as the terms of use of this website.