Frequently Asked Questions

How do I join Finnair Plus?

Finnair Plus is Finnair’s frequent flyer program. It’s quick and easy to sign up, and there’s three ways to send us your application – you can fill in the application form on our website, send us your application on paper (you can download the form from our website) or sign up when you book a flight. If you are under 18 years of age, you can join our frequent flyer program for young travellers, Finnair Plus Junior.

Are there any restrictions on earning points?

You can earn points when you take scheduled flights operated by Finnair or its partners. In the case of partner flights, the operating airline printed on your ticket must be a Finnair partner and the flight must be operated using that partner’s aircraft.

You can’t earn points for the following types of ticket: tickets in certain booking classes; complimentary, contractual, award, barter or travel-agency-discounted tickets; and tickets for children under two years travelling without their own seat.

There are restrictions regarding earning points when you buy products and services from Finnair Plus partners. For example, you can’t earn points on discounted car rental or hotel accommodation.

You can earn points for only one customer loyalty program at a time.

You can’t earn points when you purchase awards – for example, award flights and partner awards – or discounted products and services.

Can I transfer points to someone else?

You can transfer award points to your family members. Transferred points will not count towards the Finnair Plus tier point balance, but can be used to purchase awards. You can transfer points through our online service or by calling the Finnair Plus Service Center. A service charge of €20 will be collected for each transfer.

My friend received a check-in text message – why didn’t I get this opportunity?

Please check that your Finnair Plus profile information is up to date, particularly your mobile phone number and messaging settings – go to the Finnair Plus website and click My Finnair Plus Account / Update Your Profile. While you’re there, it’s a good idea to make sure your seating preferences and dietary needs information is correct. And, if you want to be among the first to find out about all the latest offers and benefits, why not subscribe to our newsletter?

Find out more about the automatic check-in.

Can I buy something from the Finnair PlusShop even if I don’t have any points?

Yes, you can buy products from the Finnair PlusShop using money only. Don’t forget to sign in first using your Finnair Plus login – that way you’ll earn one point for every euro you spend!


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