Customer care and contact information
Our customer care is at your disposal – manage your booking, find the answers to frequently asked questions and contact us either online or by phone. We’re happy to help!
You can check all the information regarding your flight through Manage booking. Just sign in with your last name and booking reference.
- Check your flight information
- Make changes to flight times
- Make sure your contact information is up to date
- Pre-order a meal for your flight
- Pay for extra baggage
- Book a seat in advance
- Enter information required by authorities
- Cancel your booking
Top 10 frequently asked questions
How can I chat with Finnair Customer service?
You can chat live with our Customer service while making your reservation in the booking service and get personal assistance on any questions related to purchasing flight tickets. You can also find the chat in Manage booking and on most baggage-related pages.
The chat is available on weekdays from 8 a.m. to 9 p.m. (UTC +2). You can see the chat button on the right hand corner of the page whenever there is a customer servant ready for a live conversation.
Please note that some issues cannot be solved through live chat. If we need your credit card details for the payment of a ticket or any other service, for security reasons you will be asked to contact our Customer service by phone.
How do I change the date and/or time of my booking?
If the ticket type you purchased allows you to change the date and/or time of your flight, you can do it through the Manage booking service on the homepage.
Please check the conditions of the ticket type you’ve purchased from your booking confirmation. You can also find information about our ticket types here.
How do I cancel my booking?
Tickets can be cancelled by using the Manage booking service on the homepage.
Depending on the type of ticket you purchased, you may be eligible for a refund. Please check the conditions of the ticket type you’ve purchased from your booking confirmation. You can also find information about our ticket types here.
You can claim a ticket refund by filling in a refund form. If you purchased the flight ticket or the additional service from another airline or from a travel agent, please contact them for the refund.
Do I need to print my boarding pass?
Depending on the requirements of airport authorities, you will need to present a mobile boarding pass, a paper boarding pass printed out by you, or a paper boarding pass picked up from the check-in desk. The online check-in service will give you all the information you need regarding what to do after check-in and which documents you need to take with you to the airport.
What is a Light ticket?
Light is the new lowest-fare option in Finnair’s ticket type selection. The Light ticket type is especially designed for passengers travelling with carry-on baggage only. It is still possible to carry checked baggage by paying for extra baggage separately via Manage booking.
What is a mobile boarding pass?
Mobile boarding pass is an electronic document that enables customers to pass security and board the aircraft by using their mobile device. Mobile boarding pass can be opened from an SMS or e-mail link in mobile browser or in Passbook application (iPhone with iOS6 or higher). In Passbook it can also be opened from an e-mail attachment.
You can send yourself a mobile boarding pass in online or mobile check-in or receive it from the automatic check-in when airport authorities at the departure airport have permitted the use of it. Otherwise you are asked to print a boarding pass or to pick it up from the check-in desk.
Mobile boarding pass requires internet connection when the boarding pass is opened to the browser or saved as Passbook. If you are not able to open the link, please pick up a paper boarding pass from the check-in desk.
How much does it cost to change my ticket?
The total cost of the change depends on your airfare, your ticket conditions, and any penalties or fees that may apply.
If you have chosen a fare that allows changes, in addition to the change fee stated in ticket conditions, we collect a service fee. If there are no longer seats in the original booking class, you change the routing, or e.g. the minimum stay of your original ticket is no longer fulfilled, the difference between fares and taxes is also collected.
Original ticket fare + taxes (booking class Z) €500
New ticket fare + taxes (booking class V) €600
Difference between fares €100
Change fee according to ticket conditions €50
Service fee for updating ticket €25
Total cost €175
Note: If you change your ticket in Manage booking, no service fee is collected.
I am a student. Am I entitled to an additional free baggage allowance?
Tickets bought from us have the standard baggage allowance. We recommend that you contact a local travel agency that specializes in student travel, as they may have fares that include additional baggage in the price.
Who do I contact if I have lost property at an airport or on board a Finnair flight?
If you have accidentally left a personal item with us, whether on one of our aircraft, in one of our buildings or in one of the public areas of Helsinki Airport, you can enquire about it from the Finland’s Found Property Service, call +358 600 41 006. If you have left a personal item at any other airport, please contact the airport in question.
How do I check in at finnair.com?
You can check in 36 hours prior to your departure for all Finnair-operated flights departing from Finland, and most Finnair flights departing from abroad. For flights to the USA, check-in opens 24 hours before departure.
The service is not available for flights departing from Pisa, Dubrovnik, Split, Dalaman, Ljubljana, Tenerife North and Alanya (Gazipasa).
Start check-in here with your last name and booking reference or e-ticket number. Check the booking reference or e-ticket number from your e-ticket itinerary. Enter your 6 digit booking reference (for example Y2KP3D) and last name exactly as it is on your ticket.
Please note that you might need to enter passport details during the check-in process.
Check-in for flights bought from a tour operator is started with the booking reference you have received from the tour operator, and your last name.
More frequently asked questions
If you didn’t find an answer to your question here, just follow the link below to see all our frequently asked questions.
Finnair on Facebook
Have any questions or comments? We’re happy to help you on our Facebook page where you’ll also read the latest news and find the best flight offers. Write on our wall or send us a message. See you on Facebook!
Finnair on Twitter
You can also find us on Twitter. If you have any questions or comments please tweet us about it and we’ll do our best to help. Here you’ll also find the latest news and information concerning flights. Tweet you soon!
- Request an e-ticket receipt
- Request special assistance
- Website feedback
- Other feedback
- Request refund
- Check the status of your delayed bag (WorldTracer)
- Request letter for insurance company
Finnair Plus matters
Argentina Finnair sales representative
Austria customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m.
Belgium customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m.
Brazil Finnair sales representative
Canada customer service and reservationsOpen Mon–Fri 8 a.m.–8 p.m.,
Sat–Sun 8 a.m.–6 p.m.
Chile Finnair sales representative
Czech Republic customer service and reservationsOpen Mon–Fri 7 a.m.–3 p.m.
Denmark customer service and reservationsOpen Mon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–3.30 p.m
Estonia customer service and reservationsOpen Mon–Fri 9 a.m.–5 p.m
France customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
Germany customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
Hungary customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
India customer service and reservationsOpen Mon–Fri 9.30 a.m.–5.30 p.m.,
Sat 9.30 a.m.–1.30 p.m.1800 102 1233 (toll free)Open Mon–Fri 9.30 a.m.–5.30 p.m.,
Sat 9.30 a.m.–1.30 p.m.GF 04, Vipul Orchid Square
B-Block, Sushant Lok, Phase - I
Gurgaon 122002 Haryana, INDIA
Ireland Customer Service And Reservations+353 (0)1 695 0015 (local network charge)Open Mon–Fri 8 a.m.–6 p.m.,
Sat–Sun 8 a.m.–2.30 p.m.
Israel Finnair sales representative
Japan customer service and reservationsOpen Mon–Fri 9 a.m.–5.30 p.m
Latvia customer service and reservations+371 67 211 277 (local network charge)Open Mon–Fri 9 a.m.–5 p.m
Lithuania customer service and reservationsOpen Mon–Fri 9 a.m.–5 p.m
Malaysia Finnair sales representative
Mexico Finnair sales representative
Netherlands customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
New Caledonia Finnair sales representative
Norway customer service and reservationsOpen Mon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–3.30 p.m
Poland customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
Singapore customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
Slovenia customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
South Africa Finnair sales representative
Spain customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
Switzerland customer service and reservationsOpen Mon–Fri 9 a.m.–6 p.m
Taiwan Finnair sales representative
Turkey Finnair sales representative
UK customer service and reservations0208 0 010101 (local network charge)Open Mon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–2.30 p.m.
Ukraine customer service and reservationsOpen Mon-Thu 9 a.m.–6 p.m.,
Fri–Sat 9 a.m.–5 p.m.
USA customer service and reservations+1 800 950 5000 (toll free)Open Mon–Fri 8 a.m.–8 p.m. (EST),
Sat–Sun 8 a.m.–6 p.m. (EST)
FINLAND CUSTOMER SERVICE
Have questions about prices, schedules or special services, or want to buy tickets? Contact us! When making a reservation, please have your credit card at hand.+358 600 140 140 (€3.15/answered call + local network charge)Open 24h
Do you need a copy of your e-ticket receipt?
Order nowMon–Fri 8 a.m.–8 p.m.,
Sat–Sun 9 a.m.–6 p.m.
Finnair Customer Relations+358 9 818 7707 P.O. Box 21 73,
GermanyMon–Fri 9 a.m.–12 noon
Charter flights travel extras+358 600 91 011 (€2.96/answered call + local network charge)Open Mon–Fri 8 a.m.–6 p.m.,
Sat–Sun 8 a.m.–12 noon.
Have questions about your Finnair Plus account, Finnair Plus points or want to find out more about our frequent flyer program? Contact us!P.O. Box 21 73
GermanyMon–Fri 9 a.m.–6 p.m.Mon–Fri 9 a.m.–6 p.m.+1 800 950 3387 (toll free)Open Mon–Fri 8 a.m.–8 p.m.,
Sat–Sun 8 a.m.–6 p.m. Mon–Fri 8 a.m.–5 p.m.Open Mon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–2.30 p.m.HEL SXD/08
FinlandMon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–3.30 p.m.+47 24 14 96 51 Lille Grensen 7,
N-0157 OSLOMon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–3.30 p.m.+7 812 676 35 53 for customers in St. PetersburgOpen Mon - Fri 9:00–18:00, Sat 10:00–14:00+81 3 3222 6808 5th floor, Kojimachi HF bldg,
03-2-4 Kojimachi, Chiyoda-Ku,
Tokyo 102-0083Mon–Fri 9 a.m.–5.30 p.m.
Customer Care Center Finland
01053 FINNAIROpen Mon–Fri 8 a.m.–7 p.m.,
Sat 9 a.m.–4 p.m.
Passengers with physical disabilities or reduced mobility
Booking and informing Finnair about your need for assistance should be done at least 48 hours before the departure.Open 24h
The passengers who have purchased a tour package to a Finnair leisure flight (AY1000 series) from a tour operator, should contact their tour operator directly.
Finnair Shop pre-orders
Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport; your purchases will be waiting for you when you board.Open Mon–Fri 8 a.m.–6 p.m.,
Sat–Sun 8 a.m.–12 noon.
Delayed or damaged baggage
If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.
You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service+358 600 41 006 0900 109 09 09 (1.98€/min + local network charge) (20 SEK/min + local network charge, calls from Sweden)Open 24h
01530 VantaaOpen Mon–Fri 9 a.m.–5 p.m.
Sat 9 a.m.–3 p.m.
Finnair Group switchboard+358 600 0 81881 €1.25/answered call + local network charge. The switchboard does not connect calls to Finnair customer service.
Please contact your travel agent.
Agent info and Medadesk for travel agents
Renting an firstname.lastname@example.org
Finnair Cargo carries all cargo suitable for air transportation to direct Finnair destinations and through our partners’ flight network also to other destinations around the world.