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Finnair has been the most punctual international airline for the past two months, according to travel data provider FlightStats. With 93.83 per cent of flights arriving or departing within 15 minutes of schedule in May and 91.14 per cent in April, Finnair is currently the world’s most reliable international carrier according to the data services firm, which supplies the travel industry and general public with real-time global flight tracking information.
“There are all kinds of factors out of an airline’s control that can cause delays to passengers and loss of revenue, but these rankings highlight the degree to which dedicated employees working in well-defined processes can proactively and positively manage on-time performance,” says Finnair Chief Operating Officer Ville Iho. “I’m very proud of this impressive achievement, both among our own employees and those of our key partners.”
In FlightStats’ rankings for the year 2012, Finnair was runner-up for lowest global cancellation rate and a runner-up for most punctual European airline. The oneworld alliance, of which Finnair is a member, was named the alliance with the best on-time performance.
FlightStats’ on-time performance reports for airlines and airports worldwide are available online at www.flightstats.com.
More information: Finnair Media Desk, Tel. +358 9 818 4020, comms(at)finnair.com.
Summers are busy at Helsinki International airport. Finnair would like to remind its customers to reserve enough time to go through the baggage drop, security control, border control and boarding at the airport. The check-in for Finnair’s long haul flights closes 1 hour before departure and 45 minutes before departure for all other flights. Finnair recommends checking in for your flight in advance either online or via your mobile phone. All baggage must also be dropped off at the Baggage Drop desk before the flight’s check-in closes. Finnair wishes all its customers a nice summer and pleasant flights!
Finnair has become a certified member of the IATA Environmental Assessment (IEnvA) program. It is a pioneering program for independent assessment and improvement of the environmental management of airlines. Finnair is part of an airlines test group that takes part in and develops the program.
”Finnair has for a long time been active in reporting environmental issues and we are very eager to share our experiences and expertise in order to develop industry standards,” says Kati Ihamäki, the Vice President of Sustainable Development at Finnair. ”Cooperation is vital in the long run if airline industry is to achieve its long-term goal of carbon neutral air travel and other environmental issues. IEnvA’s ongoing development helps to ensure that all airlines are looking ahead to a future of sustainable development.”
The IEnvA program is based on established environmental standards (such as ISO 14001) that have been developed by environmental specialists together with leading airlines, including Finnair. Both Finnair and other airlines will be evaluated by accredited environmental assessment organisations.
Finnair has received Fast Travel Gold Award because it has taken part in IATA’s Fast Travel Program at the Helsinki Airport. The aim of the programme is to reduce queuing time at airports and give passengers more self-service options during travel. The programme covers check-in, baggage check-in and claim, travel documents check, boarding and booking changes. Finnair has introduced automatic self-service systems at the Helsinki Airport for all these procedures. Self-service has been also been made available at other airports, especially in Europe.
If passengers at the Helsinki Airport have not checked-in online in advance, this will be done automatically on their behalf several hours before departure. Passengers can also print their own baggage tags, go through security check and board using an SMS boarding pass. EU passengers or passengers from other selected countries (e.g. Japan) can use self-service passport scanners when leaving Schengen area or when arriving there. This makes airport formalities faster and makes queues shorter for passengers arriving from other countries. These improvements have been made possible by Finnair’s cooperation with Finavia that operates Helsinki Airport, the Finnish Boarder Guard and other airport and technology partners.
Info: Finnair Media Desk, tel. +358 9 818 4020, email@example.com.
Baggage from flights within Finland and the Schengen area can now be collected from the baggage claim in arrival halls 2A and 2B. Due to possible last minute changes, the arrival hall is no longer announced in flight, so we recommend passengers check the information monitors at the airport.
New signboards have also been mounted at the airport to help passengers find the different arrival halls easily. There is also a new passageway to arrival hall 2B near the gate 29.
Baggage from flights outside the Schengen area always arrives at arrival hall 2B.
Finnair attends the Nor-Shipping fair in Oslo 4–7 June. Nor-Shipping is the leading maritime event week offering top-quality exhibitions, high-level conferences and prime networking opportunities for maritime industry professionals.
Finnair offers an array of special offers during the fair, in addition to which we also have a special campaign for new Finnair Plus members: By joining our frequent flyer program during the fair, you immediately earn 5,000 Finnair Plus points. What’s more, you also enter a draw for an extra 40,000 points, with which you can, for example, get an upgrade to Finnair Business Class for two round trip ﬂights in Europe.
Find us at stand E02-06 in the fair centre. For more information on the event, visit http://www.messe.no/nor-shipping.
What are the most memorable moments in travelling? How can the travel experience be made smoother and even more enjoyable? After two groundbreaking crowdsourcing initiatives, Finnair and Finavia’s Helsinki Airport know who to ask. In 2013, Quality Hunters returns – more interactive than ever.
On 26 March, Finnair, one of the world’s longest-running airlines, and Finavia, the operator of Helsinki Airport, launch Quality Hunters 2013 in order to identify the key moments that can either make or break a journey, and seek out practical ways of improving the travel experience.
This time, they will look to the extremely active and inventive online community that formed around the previous Quality Hunters initiative and whose keen interest in improving the quality of air travel has kept the discussion going ever since.
“After two extremely positive experiences we wanted to make the Quality Hunters concept a substantial part of our product development. By working together with the community, we can make sure that the ideas are viable and that they serve both our customers and our business. Our goal is to be an attractive choice when travelling between Asia and Europe. With our customers’ help we can concentrate on the very matters that make the difference to them,” says Peter Gabrielsson, Vice President of Customer Experience and Product at Finnair.
Together, Finnair and Helsinki Airport offer the fastest and shortest connections between Asia and Europe, and both companies seek to expand their business in the East. For Helsinki Airport, the quality of service and the extra value offered to passengers becomes more significant as transit airports play an increasingly important role in travel decisions.
“By inviting our passengers to take part in our product development, we hope to come up with practical ways of adding that little bit of extra to make travelling via Helsinki even smoother and more enjoyable, while strengthening our position as the leading long-haul airport in Northern Europe,” says Johanna Metsälä, Customer Experience Manager at Finavia.
New approach to service development
Quality Hunters 2013 is a model for community-driven service development where the most promising ideas provided by the community are selected to be developed further with the professionals at Finnair and Finavia. The community will be invited to share their views of what makes a travel experience great and identify points of improvement along the passenger’s journey.
The companies are calling for ideas that can really be put to use, which is why product development professionals at Finnair and Finavia will engage with the community through the entire project. Working with an airport and an airline presents many considerations and restrictions for potential ideas, as they must adhere to strict security guidelines and in-flight weight limits, for instance.
Where the previous initiatives mapped the passengers’ notions of quality in air travel, Quality Hunters 2013 takes a more practical approach in making the passengers’ visions a reality. The initiative aims for ideas that are easy to put to use and support the business goals of the two companies as well as improve the passenger experience in a tangible way.
The Quality Hunters Twitter channel, blog and Facebook page will be the main hubs for discussion. Although the majority of work will be done through these channels, active and involved community members will also be handpicked to test and develop Finnair and Helsinki Airport’s services in person.
Innovative ideas and international acclaim
Quality Hunters 2013 follows two award-winning crowdsourcing initiatives run by the companies. The 2010 Rethink Quality initiative inspired Finnair and Finavia to find new ways of looking at quality, and in 2011, Quality Hunters, season 2 proved the power of a great community in creating innovative ideas to improve air travel. The Helsinki Airport Book Swap, which opened in summer 2012 and the vegetarian meals introduced on long-haul flights later in the autumn are both great examples of successful ideas co-developed by the Quality Hunters community, Finnair and Finavia.
Become a Quality Hunter!
Anyone can join the conversation by following @qualityhunters on Twitter. The blog at qualityhunters.com will discuss the ideas suggested by community members and follow their development process while sharing news about the initiative’s progress. The initiative can also be followed on Facebook at facebook.com/qualityhunters.
Finnair is moving from T5 to T2 at Arlanda on 9 April 2013. Officially the refurbished terminal will be inaugurated on 23 April, with 2,000 square metres of additional space on a brand-new level. For passengers, this will mean a smoother route to their flight, twice as much seating, and new shops and restaurants in an international setting.
Business Class customers and Finnair Plus and oneworld top-tier cardholders can enjoy the brand new 800 m² Menzies Executive Lounge services.
Short distances from check-in to the security checkpoint and on to the gate mean that you can get to your flight quickly. Check-in is open all day but flights are closed 45 minutes before each departure. For Business and Pro travellers, there’s also a priority lane through the security checkpoint. What’s more, the route to the baggage pick-up will be shorter in terminal T2.
Finnair customers will be the first airline passengers in the world to have the opportunity to try the Windows 8-powered HP ElitePad 900 tablets as in-flight entertainment.
As of 20 March Finnair will begin a two-month trial period of tablets and wireless Internet service on board one of its Airbus A330 wide body aircraft. The trial tests the functionality of wireless network on intercontinental flights, enhances customers’ in-flight comfort and tests how the passengers use the equipment during the flight.
The test will take place in Business Class on scheduled flights and in Comfort Class on charter flights. Passengers willing to participate in the test are offered an HP ElitePad tablet, which includes movies, TV shows, music and games. Additionally, the tablet includes wellness-related programs, such as a relaxation app to cope with time difference. Passengers will be asked to participate in a survey, and the information obtained will be used to develop Finnair’s in-flight entertainment service concept.
Info: Finnair Media Desk, tel. +358 9 818 4020, comms(a)finnair.com
Finnair has a long and proud tradition for earning prestigious awards for its Business Class wine selections, and the latest award was received for the Portuguese Niepoort Colheita (1998, Douro) wine. It was selected as the best Business Class wine in the fortified and sweet category in the annual Business Traveller Cellars in the Sky awards.
The 2013 Cellars in the Sky awards were presented 4 February at the Dorchester hotel in London by Charles Metcalfe, co-chairman of the International Wine Challenge and food and wine matching guru. The awards have been running since 1985, recognizing the best business and first class wines served by airlines worldwide. Over 75 carriers were contacted in the summer of 2012, with a total of 33 airlines entering.
Finnair will install new full-flat seats in most of its existing long haul aircraft beginning in January 2014. Once the installation program is completed by autumn 2014, all of Finnair’s long haul Airbus fleet will have full-flat seats in Business Class, with the exception of three older aircraft. These three aircraft will be the first to be removed from the fleet with the arrival of A350 XWBs in 2015. The total investment, including replacement investments, is approximately 29 million euros.
“The full-flat experience has been very well received by customers in Business Class,” says Anssi Komulainen, Finnair’s Senior Vice President, Customer Service. “We believe that the key to Finnair’s success in a very competitive market is to differentiate on service, and this substantial investment in the comfort of passengers helps us in this long-term aim. Full-flat seats are the new standard for quality-conscious customers, and for Finnair.”
The Zodiac Seats UK Vantage model seats selected by Finnair are already in use on the airline’s four newest Airbus A330s. The seats are designed to provide a full-flat bed of up to 200 cm (79”), while shoulder room measures 58 cm (23”). The fully adjustable seats also come with an individual reading light, adjustable headrest, mood lights and a range of inflight entertainment options.
The move to full-flat seats is the latest in Finnair’s on-going series of renewals and upgrades in the customer experience. In October 2012, the airline announced a design collaboration with Finnish design house Marimekko, whose textiles and tableware will bring a light and fresh visual dimension to aircraft interiors starting in spring 2013. A revamp of meal choices is also underway in both cabin classes.
Finnair currently operates 15 long haul Airbus A330 and A340 aircraft in its fleet, serving a network of 13 destinations in Asia. A further 11 Airbus A350 XWBs (with an option for 8 more) are due to arrive beginning in H2 2015, which will help the airline double its revenue from Asian destinations by 2020. Finnair will be the first European airline to fly with the state of the art A350.
partner Malaysia Airlines becomes a
full member of the oneworld alliance
on 1 February, adding one of commercial aviation’s most frequent award winners
to the world’s leading quality airline alliance.
The 125 million members of the established oneworld airlines’ frequent flyer programs, including Finnair Plus, can now earn and redeem awards and tier status points and receive all other oneworld benefits on Malaysia Airlines. Additionally, to celebrate the addition of the new recruit, members of Finnair Plus program will receive double the normal mileage awards when flying on Malaysia Airlines between 15 February and 15 April, on tickets bought by 15 April, 2013.
Since last November, Finnair has maintained a bilateral codeshare agreement with Malaysia Airlines on select flights between Kuala Lumpur and Bangkok, Hong Kong and Singapore, and on select flights between Finnair’s Helsinki hub and Amsterdam, London, Paris and Frankfurt. The codeshares enable passengers to book itineraries to Malaysia on a single Finnair ticket, and vice versa for Malaysia Airlines customers flying to Finland.
Malaysia Airlines substantially expands the oneworld network in South East Asia, where it strengthens the alliance’s connectivity between many key business cities in Asia and other parts of the world, benefitting customers with an expanded global network and increased competition.
Finnair flights from Helsinki to Barcelona (AY3269/3270) and Madrid (AY3183/3184) will be operated with a locally hired cabin crew as of 1 February 2013. The customer service on these flights will be conducted in English and Spanish.
The Spain based cabin crew has been trained into Finnair safety and service procedures. The cockpit crew on Barcelona and Madrid routes are Finland based Finnair pilots. The catering and service concept on these flights are identical to other Finnair flights.
As of 1 February 2013 the new number of the Finnair switchboard in Finland is +358 600 0 81881. The cost for an answered call will be 1,25 euro + normal call charges.
Finnair is offering new destinations and frequencies for the summer season from 31 March to 26 October 2013. New scheduled flight destinations are Antalya in Turkey, Tel Aviv in Israel, and Palma de Mallorca in Spain. Frequencies to Malaga, Barcelona and Madrid will also be increased significantly.
Earlier Finnair has already announced two new summer connections to Asia: to Hanoi from 15 June with three frequencies per week and to Xi’an from 14 June, also with three frequencies per week.
Starting 5 June, flights to Palma de Mallorca will be operated twice a week, on Wednesdays and Sundays, and have good connections to domestic, Baltic and St. Petersburg flights. Scheduled flights to Antalya start on 7 June and the route will be operated twice a week, on Thursdays and Sundays. The city is a popular tourist destination, and direct scheduled flights are attractive to vacation homeowners in the Antalya region. Flights to Tel Aviv in Israel will also start on 7 June. Two weekly flights depart from Helsinki on Mondays and Fridays.
Finnair’s Spanish routes are becoming increasingly attractive among both Spanish and Asian passengers. In summer 2013, Finnair flies daily to Malaga and 10 times a week to Barcelona. Additionally, during the peak season from 7 June to 22 September, Finnair will offer two daily flights to Barcelona. Flights to and from Madrid will be operated daily, and frequencies go up to 10 times a week from 14 June to 30 July.
Other additional frequencies in the summer schedule include four weekly connections to Dubrovnik and Ljubljana as well to Krakow, where frequencies are doubling from the previous year. St. Petersburg will be operated by Flybe Finland twice a day, and the flights have good connections to Finnair's long-haul and domestic destinations. Toronto in Canada will be served with five weekly flights between 23 May and 8 September 2013.
Domestically, morning frequencies to Turku and Tampere are added, which will significantly increase connectivity to long-haul flights as well as to Baltic and Nordic countries. Added frequencies will be operated by Flybe Finland.
Finnair will begin flying to Xi´an in summer 2013, further deepening the airline’s network of Asian destinations. Finnair will begin offering the service to Xi´an from its hub in Helsinki with three frequencies per week starting 14 June until the end of the summer season on 26 October 2013. The first direct connection between Xi´an and Europe is Finnair’s latest step toward its goal of doubling Asian revenue by 2020.
Finnair earlier announced a new summer connection to Hanoi from 15 June, also with three frequencies per week.
“I’m very excited and pleased to announce Xi´an as our fifth destination in China,” says CEO Mika Vehviläinen. “The fast-growing Chinese economy continues to fuel rapid growth in demand for air travel to and from Europe, and to open up new opportunities for Finnair. We have a history of pioneering better connections between Europe and China going back to 1988, when we began flying to Beijing. We look forward to building on that history and offering the quickest and smoothest itineraries between dozens of European destinations and Xi´an.”
Located in central-northwest China, Xi´an is a metropolis of about 8 million people and a growing centre in the development of China’s aerospace and software industries. The city is also an ancient imperial capital and an historic cradle of Chinese civilisation. The world-famous Terracotta Army, the vast collection of burial sculptures found around the mausoleum of Emperor Qin Shi Huang, is located about 40 km to the east of the city centre.
Earlier this year, Finnair became the first airline to directly connect Europe with Chongqing, another fast-growing inland megacity. Elsewhere in China, Finnair also flies to Beijing, Shanghai, and Hong Kong. A further eight destinations round out Finnair’s Asian network: Bangkok, Delhi, Hanoi, Nagoya, Osaka, Seoul, Singapore and Tokyo.
Finnair will open flights to Hanoi Vietnam in summer 2013, continuing the airline’s strategic focus on traffic between Asia and Europe. Subject to regulatory approvals, Finnair will become the only European airline to offer a direct connection from Europe to the dynamic capital of Vietnam with a population of 6.5 million.
Starting on June 14, Finnair will begin service to Hanoi from its hub in Helsinki with three frequencies per week. From Helsinki, Finnair offers connections to more than 60 European destinations. The Hanoi route will be operated during the summer schedule season, which lasts until Oct 27. Finnair is represented in Vietnam by its partner East Sea Travel & Air Service Group.
Finnair will operate to Hanoi with A330 aircraft. The flight time is 10 hrs 10 min from Helsinki to Hanoi and 10 hrs 55 minutes from Hanoi to Helsinki. Finnair does not add its capacity with this route, but will make small adjustments to summer schedules as we start operating the three weekly flights to Hanoi.
Hanoi is a commercial center in the fast growing Vietnamese economy
As a major centre of scientific study and research in the region, Hanoi is forecasted to have the world’s fastest growing economy between the years 2008-2025 (source: PricewaterhouseCoopers). The city is also noted for its historic Old Quarter, French colonial architecture, and pilgrimage site Chua Huong, a network of Buddhist temples and shrines carved out of the limestone hills and tropical forests around Huong Mountain. Near Hanoi is Halong Bay, a UNESCO World Heritage site famous for its thousands of limestone isles.
As of 28 November Finnair introduces five new ticket types that will simplify the purchasing of flight tickets. Finnair’s frequent flyer program, Finnair Plus, has also been renewed to be more rewarding than before.
The new ticket types are BUSINESS, BUSINESS SAVER in Business Class and PRO, VALUE and BASIC in Economy Class. The goal is to improve clarity in ticket pricing and offer fares to all segments of customers in the fast-growing market in air travel.
All Finnair tickets include at least one carry-on baggage, one piece of checked baggage, Finnair Plus points and a route-specific meal or beverage service on flights free of charge. Finnair’s customers can now choose a more flexible ticket and priority airport services on specific airports even in Economy Class. Furthermore, customers can choose different ticket types for return flights.
”These new ticket types enable passengers to book the fare most appropriate for their needs, in a simple and transparent way, without sacrificing the core product offering that all passengers expect from a high-quality, full-service airline like Finnair,” says Anssi Komulainen, SVP Customer Service. “We want to offer clear and understandable options to customers who come from all walks of life and who each have different needs and priorities when they fly.”
The Finnair Plus frequent flyer program is now becoming even more rewarding: the Finnair Plus point accrual will change on Finnair flights from a kilometre-based calculation to a region based one. Finnair will also give approximately 30 percent more points than before. Another change is linked to the new ticket types: instead of booking class, the point accrual depends on the chosen ticket type.
With the new ticket types, it is simple for customers to determine how their chosen ticket type affects the point accrual. It is easier to gain tier status, since tier status levels remain the same. This way, Finnair Plus program rewards customers even more with member benefits.Find out more about the new ticket types >
Due to high demand, Finnair offers extra flights on Finnish domestic routes during the Christmas season. We will operate 22 additional flights between 21 December 2012 and 2 January 2013, and thus provide an opportunity to fly to Lapland during Christmas season also to those holiday makers, who have not yet bought their tickets.
During Christmas time Finnair will operate nine return flights to Rovaniemi, four to both Ivalo and Kuusamo, two to Kittilä, and one to Oulu, in addition to previously scheduled flights. Two return flights have also been added to Kuopio.
More detailed information on flight departure times and dates can be found on Finnair's website.
From November onwards, Finnair PlusShop products are also available on all Finnair scheduled and leisure flights that last longer than one hour. You can find the Finnair PlusShop products at the new Home Delivery section in the Pre-Order Catalogue available in your seat pocket. The order form can be given to the cabin crew, and your order will be delivered to you by post.
The Finnair PlusShop on board is a new global sales channel providing excellent visibility for selected Finnish and international design products and brands. The Finnair PlusShop Home Delivery is available on all Finnair intercontinental and leisure flights, as well as on longer European flights. The products can be ordered to all European countries, to the United States and to many Asian countries. You can use your points, money, or a combination of money and points to pay for your order. Your order will be charged when the products are ready to be shipped, usually about in three days. Finnair Plus members will also earn one point for every euro they spend.
Instructions on how to order Finnair PlusShop products on board, as well as the order form, can be found at end of the Catalogue. The instructions are available in Finnish, English, Chinese, Japanese and Korean languages.
The Finnair PlusShop selection does not include alcohol or tobacco products; these can be ordered via the pre-order service for flights as usual.
Finnair and Finnish design house Marimekko are teaming up to enhance the air travel experience with a new design partnership. From spring 2013 all Finnair aircraft will feature a Marimekko for Finnair collection of textiles and tableware, featuring Marimekko’s classic patterns. The Marimekko for Finnair collection is specially designed to add a light and fresh visual and tactile dimension to the onboard experience, while lightening the airline’s carbon footprint as well.
Two of Finnair’s long-haul aircraft will also wear livery based on Marimekko designs. An Airbus A340 featuring Maija Isola’s iconic Unikko floral print from 1964 is already operating between Helsinki and Finnair’s Asian destinations, and it will be followed by another aircraft in Marimekko livery in spring 2013.
“Finnair has a strong design heritage, and this cooperation brings our design thinking to a new level,” says Mika Vehviläinen, Finnair CEO. “Our goal is to become a design airline, and bring our customers unique experiences for all five senses. Cooperation with Marimekko is an important step towards this target. Finnair aircraft will become roving ambassadors of timeless Finnish design and creativity, giving our customers a special experience when they fly with us.”
”We hope that Marimekko’s sympathetic Unikko poppy flowers flying up in the sky as well as our other iconic prints as a part of the in-flight experience bring joy to people around the world,” says Mika Ihamuotila, Marimekko CEO. “Lately, we have wanted to connect Marimekko’s colourful design and fashion with surprising parties and forms of art, such as ballet, modern dance or visual arts. Now it is time to do something unforeseen up in the sky. I believe that the Marimekko and Finnair design collaboration will bring to hectic and often grey air travel joy, peace of mind and beautiful memories.”
During the three-year collaboration, an exclusive selection of Marimekko design products is also available for Finnair customers in in-flight sales and at the Finnair Plus Shop. In addition to adding value to the customer experience, both companies look forward to the collaboration helping build more awareness of their brands. Both companies have a long established presence in Japan but are growing rapidly in other Asian markets, China in particular.
“Finnair is a natural partner for Marimekko, as in my opinion it has been the first airline in the world to lift up design and place it strongly at the center of its service,” continues Ihamuotila. “With our collaboration we want to show how design can help improve the well-being of people in different moments of life. Furthermore, our design collaboration with Finnair supports our growth strategy, particularly in the Asia-Pacific region, which is one of Marimekko’s key market areas.”
“Both of these brands are about bringing positivity, high quality and peace of mind to customers,” adds Vehviläinen. “We believe this collaboration will help generate new experiences and lasting, positive memories for a whole new generation of Finnair passengers in Asia.”