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Questions and Answers/Finnair and Flybe (scroll down for English)
Q: Onko omistusrakenteen muutoksella vaikutusta lentoihin?
A: Omistusrakenteen muutoksella ei ole merkitystä lentämiseen, vaan Flybe Finlandin lennot jatkuvat normaalisti. Asiakkailla ei ole syytä huoleen.
Q: Voinko ostaa lentolipun reitille, jonka lentää Flybe?
A: Lipunmyynti jatkuu normaalisti kaikkien Finnairin myyntikanavien kautta (internetsivut, contact centerit, matkatoimistot jne.)
Q: Tuleeko lentojen aikatauluihin muutoksia?
A: Asiakkaan näkökulmasta kaikki jatkuu toistaiseksi kuten ennenkin lähtöselvityksen, lentojen aikataulujen jne. osalta.
Q: Tuleeko Flyben koneista Finnairin koneita muutoksen jälkeen?
A: Jossain vaiheessa Flyben brändi poistuu koneista, mutta tämän muutoksen aikataulusta ei ole vielä tarkempaa tietoa.
Q: Does the restructure of the ownership have impacts on the flights?
A: Change in ownership does not affect flying. Flights continue normally and customers do not need to worry.
Q: Can I buy a ticket for the route, which is operated by Flybe?
A: Ticket sale will continue normally through all Finnair sales channels (website, contact centers, travel agencies)
Q: Will there be schedule changes on flights?
A: From the customer's perspective everything continues normally, i.e ticket sales, check in and flight times etc.
Q: Will Flybe aircraft change to Finnair aircraft after the change?
A: In due course Flybe's logo will be removed from the aircrafts, but we do not have exact schedule for this
For SSRs requiring manual confirmation our aim is to process them as quickly as possible. From time to time there might be congestions with incoming SSRs and we ask for your patience. In urgent cases for nearby departures you may contact your local Finnair Travel Agent Help Desk.
In scenarios with journeys well in the future and you need to issue the ticket due tight ticketing time limit and the SSR is not confirmed yet, Finnair is flexible. If the request for PRM*-passengers is declined due the quota is full on booked and ticketed flight, we can offer alternative flights without charge; same routing and the original AY/AY flight can be changed to AY/AY flight on the same day or +/- couple of days. If the situation so requires, also full refund may be offered. Please contact your local Finnair Travel Agent Help Desk for rebooking and consultation.
If you have doubts whether the SSR has transferred to Finnair queue or not you can check this by using the RTQ -command. More info available on HE RTQ.
*PRM = Passenger with reduced mobility and is recognized by the following SSR-codes: WCHR, WCHS, WCHC, BLND, DEAF, MEDA, DPNA.
There is a fare filing error that causes a problem when pricing same day departures. This concerns Pro and Business class fares.
The problem will be solved by tomorrow. Due to this automatic fare quote problem, manual pricing may be done without contacting Finnair.
We apologize fr the inconvenience!
In autumn of 2014 Finnair will be and has been visible at various events around the world. Some of the actions are done together with Visit Finland to promote both Finnair and tourism to Finland - without forgetting the fast airline to Europe message.
Stockholm Travel Show 23OCT-25OCT at Stockholm's Central Station
The fast airline to Asia is also Santa's official airline, read more at www.finnair.se/julmedfinnair and if you're in Stockholm, come by to get your own personalized Finnair Christmas card with Santa
Pure Finland - Visit Finland in Beijing 24OCT-26OCT at shopping mall The Place
Together with Santa Claus, Angry Birds and various travel trade partners we bring Finland to China - the Xmas lights are on and Finngenerator translates all Chinese visitors' names to Finnish
ITB Asia in Singapore 29OCT-31OCT at Marina Bay Sands Congress
Asia's big travel trade exhibition where Finnair is a part of the Visit Finland stand together with key Finnish tourism partners
World Travel Market in London 03NOV-06NOV at ExCel
One of the biggest travel industry events, together with Visit Finland and key Finnish tourism partners
Aurora Event in Tokyo 07NOV-08NOV in Roppongi Midtown Canopy Square
Unique northern lights experience as well as Marimekko for Finnair, photo booth and Finngenerator extravaganza, together with Visit Finland and Visit Helsinki
Slush in Helsinki 18NOV-19NOV in Messukeskus
As the main partner of Slush, Finnair will also be present among the hottest new startups and most influential investors
Iberia will operate AY005/6 between Helsinki and New York for the period 24 - 26 October, 2014. This is due delayed maintenance of Finnair's own aircraft.
Finnair's A330 is replaced for the period with one of Iberia's A330. In addition to Iberia crew there are also 2 Finnair pursers onboard to assure Finnair service standards.
Finnair has informed the customers booked on the mentioned flights, provided that the contact information is available in the PNR. You will see "SK PCNS" -lines in the PNR.
If you have customers contacting you and they have tickets on these flights, they can be offered:
-rebooking (postponing travel) in same cabin class on AY005/6 until 15NOV2014
-same day rerouting on oneworld carriers
-full refund of unused ticket or partial refund if outbound already used
Above mentioned changes needs to be done before original departure of the flight.
-For rebooking you
may book yourself same cabin class (same booking class if available) and revalidate
the ticket. Cancel the flight not to be used from the PNR. Please insert
following information in the PNR, if not there yet: OS AY INVOL REBOOKING DUE
AY006 24OCT14 OPERATED BY IB
-For rerouting, involuntary ticketing or refund, please contact your local Finnair Agent Info.
On finnair.com there is more information for the customers, including Q&A.
We apologize and hope this will not pose any inconvenience to you or to the passengers.
Some facts about the new product:Economy Comfort is a new seating option within long haul economy class, NOT a 3rd cabin class.
All seats are free for PRO fares, but are charged for H class for joint business fares. However, due technicalities also AJB/SJB have free seating until further notice.
Instructions will also be updated here shortly.
More information about the co-operation
can be read in this PowerPoint-presentation. Below detailed information about the seating onboard the train and check-in
procedures at the railway stations. Shortly there will be an own Finnair+train
-section in Easy.
Since the seating in Amadeus is made according to a "flight-seating" -mode, the customer will see a pseudo -seating number in the reservation itinerary and e-ticket itinerary. In the PNR on the SSR-lines you will however see correct seating. Therefore it is very important you inform the passenger the corresponding actual seat number onboard the train. The seating is always in coach number 2 and you can insert in the PNR on RIR (will show in reservation itinerary) and RIZ (will show in e-ticket itinerary) -lines the coach number and seating number.
Cryptic entry for Amadeus:
RIR YOUR SEAT ON THE TRAIN IS 35 IN COACH NUMBER 2
RIZ YOUR SEAT ON THE TRAIN IS 35 IN COACH NUMBER 2
You can before and after the RIR/RIZ -lines containing the seating information also insert RIR/RIZ -lines containing only '*' to increase the visibility.
seating for the flights according to normal processes.
-In St. Petersburg the check-in is done in the railway
station. After you have shown the passport to the clerk and it has been checked, you will be allowed to move to the platform area and coach number 2.
-In Helsinki you can go directly to the train and coach number 2.
Check-in document for the train is the passport. It is
also good to have with a copy of the electronic ticket and if possible the
seat-map converter. Naturally visa(s) must be brought with (and possible other
travel documents depending on the nationality of the passenger).
The documents will be checked by both Finnish and Russian immigration officials; in good time before crossing the border and after crossing the border.
Q: Which booking classes and fares are available?
A: Fares are filed in connection with the following booking classes: I Y M L S N.
Q: How do I recognize which fares are
available for the train+flight -itinerary?
A: In the farebasis you will see the letter combinations TR or TRN.
Q: Is there a business class available on
A: Not with Finnair fares. If you book a fare in I-class, you book I on the flight, but then you must book Y on the train.
Q: Why must I give APIS -information for the train, since it is not required on flights to/from Russia?
A: This is mandatory requirement from the Russian authorities.
Q: How do the customer pay for additional luggage?
A: On the train you can have with as much as you can carry, for the flights according to allowance on ticket and pay as normal for extra luggage.
Q: Name change is not
possible. What if I learn that a name
correction needs to be done?
A1: 15 days and more before departure: As you would do with any AY-ticket
A2: Less than 15 days before departure: Contact Finnair Help Desk
Q: Can I book the train to/from Tikkurila station
A: Not yet, earliest summer 2015.
Q: Is codeshare possible on the flights?
A: No, only marketed and operated flights by Finnair; AY/AY. (Only exception is AY2000-series operated by BE)
Q: Can a domestic flight within Finland be booked?
A: No, only international flights from/to Helsinki allowed.
Q: Can I do on-line check-in for the train?
A: No, only for the flight segments. For the train check-in is done at the railway station. See separate "Check-in info" above.
Q: What transportation is available between Helsinki Railway Station and Helsinki Airport?
A: Taxi, Finnair city bus, local bus; all of which are available at the railway station and at the airport (summer 2015 also local train).
Q: Is the transportation between the railway station
and the airport included in the ticket price?
A: No, it is at the customer's own expense.
Q: What if there is an irregularity situation; the
train is delayed or cancelled etc.?
A: Finnair will evaluate the situation and seek to find the best solution for the customer. This is why it is important to have the customer's contact details in the PNR, both cell phone number and e-mail address.
Q: Can I request a wheelchair-service for the customer;
SR WCHR NOT OWN?
A: No, since the train does not have own wheelchairs.
Q: Is there any service included between airport and
railway station for passengers bringing with own wheelchair?
A: No, the passenger should take care of the transport him/herself.
Q: How will the wheelchair-passenger board and leave
A: There is a lift in the train-coach, so no carrying required.
Q: What kind of scenery is available when travelling on the train?
A: Here you can see the route of the train.
Q: Can I see the Finnair "flightnumber" on the departure screen at the railway stations?
A: No. Instead follow the destination and departure time shown on the departure screens.
This reminder is for issuance of PENF sold in and ticketed in any country and in connection with a ticket containing flights within Finland only.
Please remember to separate the VAT in the tax panel, if you create a manual TSM-P for PENF. When using Amadeus Ticket Changer (ATC), the tax break-down is automatically created.
If the penalty is total 50 euro, the 10% VAT (tax-code YFGO) is 4.55 euro and basefare is 45.45 euro.
Update 26.9.2014: According to Amadeus the functionality should be on-line latest 10.10.2014
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Amadeus travel agencies can already book airline fare families via Amadeus and easily access important information on fare conditions, as well as services and options associated to a specific fare family.
The new upsell functionalities include:
- the price by fare family transaction
- the upsell teaser, an additional appended message line returned upon any pricing/best pricing transaction that highlights the price difference between the priced fare and the lowest fare in the next higher fare family.
- the upsell transaction that returns up to 6 proposals in the next higher fare families from an already priced or not PNR.
Once the teaser or the various upsell proposals have been displayed, it is possible to easily rebook the PNR in the proposed fare.
travel agencies worldwide will benefit from the ability to easily upsell for
those airlines that have subscribed to the solution. Easy flow will enable to
offer customers higher fares that bring more value (such as additional services, more
flexibility, extra mileage accrual). They will also be able to easily rebook
in the proposed fares.
See Amadeus video in Youtube http://www.youtube.com/watch?v=aUBJcucFgDY
Instructions on how to use the tool on HE AFF
Finnair has lowered pre-paid excess baggage charges. From September 1st travel agency charge is:
Finland, Scandinavia and the Baltics: 15 eur
Europe and Middle East: 25 eur
Intercontinental flights: 50 eur
Excess baggage charges in Easy will be updated later today.
Finnair resumes the use of West Ukrainian airspace for some of its flights as of August 27. Several European airlines already use West Ukrainian airspace and there have been no restrictions in the use of the airspace in West Ukraine.
Finnair may use West Ukrainian airspace for example on its flights to Bulgaria, Israel, Greece, Cyprus, Turkey, Eastern Europe and Southern Europe, when it is feasible, taking into account weather conditions and other factors impacting the choice of flight routes.
Finnair adheres to the guidance of Eurocontrol, European Aviation Safety Agency and local authorities when choosing its flights routes in Europe.
There are still flight restrictions in the Crimean area and in Eastern Ukraine, and Finnair has avoided the use of airspace in these areas since this spring. Flight restriction areas over these conflict areas have built-in safety marginal and they are thus considerably larger than the crisis areas.
August 22, 2014 , 14:45
Finnair flies to Tel Aviv normally. We continue to monitor the situation closely. Finnair offers following flexibility for the customers traveling to/from Tel Aviv. This flexibility applies on tickets issued on/before July 22, 2014 and the original travel date is on/after July 23, 2014.
Change of travel date
We are following the situation closely and will update any new information on www.finnair.com/info.
We are sorry for any inconvenience the situation might cause you.
It is now possible to issue EMD also in cases when the chargeable SSR (eg. prepaid seat, prepaid baggage*) is sold on a Finnair flight, but the e-ticket is issued on other carrier stock. This can be done in travel agencies when the flight is prime Finnair flight (marketed and operated by Finnair). In code share flights when flight is marketed by other carrier and operated by Finnair, the ancillary services can be sold on AY operated flight only by calling Finnair Contact Center.
EMD vs. Light iEMD
and EMD issued by Finnair: Pricing of
SSR and issuance according to normal processes and the result is a normal EMD (association information on
e-ticket and EMD coupons is visible)
E-ticket issued by other airline, EMD issued by AY: Pricing of SSR and issuance according to normal processes and the result is Light iEMD (association to OAL e-ticket coupon is shown on AY EMD, but there is no association information on the OAL e-ticket)
Light iEMD can only be issued by Amadeus (1A) users so far.
*Please note that prepaid baggage (SSR PDBG) as Light iEMD cannot be issued, if there is a direct connection without stop-over between 2 or more airlines. Baggage exceeding the allowance involving several airlines on the itinerary can only be paid at the airport.
SR BSCT is no longer in use with Finnair. On Finnair wide-body aircrafts baby basket will be assigned to the infant automatically on board, if suitable seat has been booked for the adult (with passenger type infant).
Bassinet/Carrycot/Baby basket: Inner dimensions of bassinets are 70 x 30 x 20 cm. Infants up to 11 kg may be carried in the bassinet.
How to book
The instructions in Reservations-section will be updated shortly.
How to bookEBML - Indian Chicken Korma
FAQ about Economy Pre-order meals
Finnair flights to/from Tel Aviv 23 July
(AY797) and 24 July (AY798) are cancelled due to situation in Israel. We will
contact directly customers whose travel is affected, if there is a cellphone number or an e-mail address correctly inserted in the PNR.
Passengers starting their journey are recommended to change destination or have full refund as rerouting is almost impossible in the near future due most airlines have cancelled their TLV flights.
You may process full
refund of unused tickets involving earlier mentioned flights without
authorization. Please check you see following OS -lines in the PNR. If they are missing, you can insert them manually.
OS AY FLT AY797 23JUL CANCELLED or
OS AY FLT AY798 24JUL CANCELLED
For other scenarios involving rerouting, postponing the journey etc., please contact your local Agent Info.
Other Finnair flights to/from Tel Aviv are for the moment being operated normally. If there are changes, we will contact directly customers whose travel is affected, if there is a cellphone number or an e-mail address correctly inserted in the PNR.
Finnair offers following flexibility for the customers traveling to/from Tel Aviv. This flexibility applies on tickets issued on/before July 22, 2014 and the original travel date is on/after July 23, 2014.
Please contact your local Agent Info for booking of new flights and re-issuing of tickets.
Finnair extends its deepest sympathies to those affected by the tragic flight accident in Ukraine on Malaysia Airlines' flight MH17 from Amsterdam to Kuala Lumpur. It is a tragic event for the whole aviation community. Finnair stands by its oneworld partner Malaysia Airlines and is ready to assist in any way it can.
Many people have since asked about Finnair flight practices and the potential impact of the tragic event on Finnair operations and routes.
Since late April, Finnair has not flown in the airspace of Eastern Ukraine, following the recommendations of Eurocontrol. Eurocontrol recommended last spring that airlines should not fly in the airspace of Simferopolin in the Crimea crisis area in Eastern Ukraine. Finnair has no regular flights that would fly in the Dnipropetrovski airspace where the accident took place yesterday.
Finnair has continued flights in Western Ukrainian airspace and Eurocontrol has not had any flight restriction recommendations regarding this particular area.
Yesterday evening, however, Finnair decided that the company will not fly in Ukrainian airspace at all on Friday, July 18 and Saturday, July 19. The company will evaluate the situation very carefully over these days and consider the recommendations and decisions of the aviation authorities when making any further decisions.
The alternative routes bypassing Ukraine are slightly longer and therefore some Eastern Mediterranean flights might be slightly delayed. It is also possible that the changes will indirectly cause minor delays in some other flights due to fleet rotation. Finnair regrets any inconvenience this might cause to its passengers but wants to emphasize its commitment to safety.Finnair's Asian flights to and from Helsinki are flown using routes further north and are therefore not impacted by events in Ukraine.
Waitlists are handled directly via the PNR and you will see the answer directly or with a short delay for E- and U-class. For E- and U-class you queue the request to TAYAY0550 Q15.
SSRs will be handled via the PNR and you will see the answer directly or with a short delay.
Kindly note that the above mentioned requests are not handled via phone.
Following extract is taken from Department of Home Affairs, South Africa. Please see important information highlighted in red.
"The Department of Home Affairs has provided a grace period to allow children to travel with parents or guardians without an unabridged birth certificate until end of September 2014.
This means that families will be able to travel with children even for the coming school holidays as some would have made the necessary arrangements ahead of the commencement of the Immigration Amendment Acts of 2007 and 2011 and the new Immigration Regulations. The Amendment Acts and the new Regulations came into effect on 26 May 2014.
From 01 October 2014, the requirement for an unabridged birth certificate for children travelling with parents will come into effect for the safety of children, including their protection from child trafficking, abduction and kidnapping.
The Department urges citizens and foreign nationals to heed the call to apply for unabridged birth certificates for children. An unabridged birth certificate of the child reflecting the particulars of the parents is required in terms of the Immigration Regulation 6 (12)(a) for children travelling with parents."
Please see below extract of IATA news. In the end you can see when your area´s deadline is. More information on iata.org
"In anticipation of the virtual multi-purpose document (vMPD) sunset and by the regional request of local airlines, IATA organized two workshops in Singapore and Miami which represented the most impacted regions by vMPD volume. The enthusiasm was shared by more than 60 industry colleagues that participated in these events and almost 30 airlines were represented.
EMD implementation recommendations
Thanks to the support of IT providers and GDS' many subjects and recommendations on the implementation of EMD and the sunset of vMPD were discussed during the workshop.
IATA has witnessed a momentous industry adoption of the IATA standard, but the task ahead is not easy, challenges still remain for some airlines to meet the vMPD sunset deadline. IATA continues to encourage all industry stakeholders to work together for the benefit of the industry at large.
Taking a step back, 146 airlines have implemented the IATA EMD standard and 81 of those airlines are EMD live in 82 IATA BSP (via travel agent). IATA will continue to listen and stand firm to support our member airlines for a successful vMPD sunset.
The vMPD deadline is extended in all BSPs until 30 June 2014
The following BSP will continue to accept vMPD until 31 October 2014:
All BSP in Latin America including Caribbean, Malaysia, Singapore, Australia, Japan, Korea, Hong-Kong, Chinese Taipei, India, Sri Lanka, Russia, Ukraine, Turkey, Italy and Gulf Area"
Starting 03 June, following changes will be in effect. In "contact us" are for now old information, but will shortly be updated.
Finnish Travel Agent Info
Every day 08:00-18:00
Medadesk (and deportees)
+35898181811 NEW number
Every day 07:00-20:00
Finnair will launch Chargeable seats with Abacus 5th March 2014 at about 02:00 HEL time. The markets are:
Abacus Market List
Abacus is based on Sabre technology, so we have the same gaps with Abacus as we have with Sabre:
- Only one seat type per flight is supported. Seat is 'any seat' except between FI-JP it is 'leg space seat'
- No percentage discounts