Frequently asked questions

Where can I find more information on taxes, fees and carrier imposed charges applied to my flight ticket?

When you are making the booking, all taxes and charges are displayed on the Price page.

If you have already purchased a ticket, you can see the detailed information about the taxes and fees in the electronic ticket.

How much does it cost to fly to …?

You can check the fares by choosing the destination and preferred dates. Please check the Offers page as well.

How can I find the most competitive prices?

Please check our latest offers on the Offers page.

Are there discounts for the disabled?

Finnair has special fares for passengers with at least 80% invalidity. Medical certificate is required. Please contact our Customer service.

Are there discounts for the over 65s?

Finnair has special fares for senior citizens 65 years or older. Senior (+65 years) fares are available online. First choose the destination and dates and then change the passenger type from ‘Adults’ to ‘Seniors +65’. For bookings and prices for seniors under 65 using a pension benefit, please contact our Customer service.

Does Finnair have Youth tickets?

Finnair has special fares for youth who are 12–25 years old. From finnair.com, you can book flights to European destinations for passengers between 16 and 25 years of age. If you want to buy a youth ticket for a person under 16, please contact Finnair. Note, you must be at least 18 years old to purchase flight tickets from finnair.com.

How much is a Youth ticket?

Youth ticket prices vary depending on origin and destination. The easiest way to check the price is to start by making a reservation. First choose the destination and dates and then change the passenger type from ‘Adults’ to ‘Youth’. There may be special campaigns and other fares lower than the youth tickets. When you choose the passenger type ‘Youth’, these fares are also displayed.

How long are you considered a youth?

Youth tickets are valid up to the age of 25. If you turn 25 during your trip, you are still allowed to use the Youth ticket on the return.

Why is it that there are so many different fares for a single flight? What factors are responsible?

The fares that apply depend on supply and demand at the moment of purchase. Apart from the availability of seats, also the ticket conditions, the length of stay, and the policy regarding changes to flights and refunds cause differences between one fare and another. You can check the fares by choosing the destination and preferred dates. Please check our Offers page as well.

Are there any differences between child and adult tariffs?

On most of our ticket types the child discount is 25% of the basic fare excluding fees and taxes. To get the child discount, the child must travel with an adult.

Why is a return ticket often more economical than a one-way ticket?

All of our more economical ticket types (basic, value and campaigns) are based on roundtrips. One-way fares are available in the higher fare categories and for youth and seniors.

Can I make a reservation without being logged in on finnair.com?

Yes, but if you are logged in, some information e.g. your name, contact information and meal preference will be pre-filled.

Do I have to type in the obligatory details every time I make a new reservation?

If you are Finnair Plus member and you login before making the reservation, some information e.g. your name, contact information and meal preference will be pre-filled. Join Finnair Plus here.

What to do if I forgot my password or it gives me an error?

You can order the password to your e-mail or to your mobile phone from the Login box on the upper right corner of the homepage.

How can I purchase a Youth/Senior ticket on finnair.com?

Select first the departure and the destination cities, and then choose the passenger type Youth/Seniors. Kindly note that Youth/Senior fares may not be available for all Finnair routes.

Pensioners under 65 years, please make your reservation via the Finnair office or your travel agency.

Can I book a Youth/Senior and an adult ticket at the same time?

To purchase an adult ticket and a Youth/Senior ticket, you need to make two separate bookings.

How can I book an open return ticket?

It is not possible to leave the return open. Please buy either a one-way ticket or choose a ticket type that allows you to change the return flight if needed.

Can I return from a different city/country?

Yes. Click “See all booking options” on the bottom of the booking engine on the homepage and then choose the “Multiple destinations” tab.

Can I buy a ticket for somebody else on finnair.com?

Yes. You can buy a ticket for someone else using your credit card or online banking.

Can someone else pay for my ticket?

Yes, someone else can pay for your ticket using our normal payment methods.

How can I make a reservation using my Finnair Plus points?

You can use your Finnair Plus points to purchase tickets for routes operated by Finnair. Start the booking by choosing the option ‘Award flights’ on the homepage booking engine.

You can also pay for flights using a combination of money and points – this is known as an ‘Any Seat reservation’. Start booking flights as usual on our website. Select the ‘Use points’ link within the online booking system on the fourth page (‘Price’) and log in with your Finnair Plus username and password.

Read more

How far in advance can I buy a ticket on finnair.com?

You can buy tickets on finnair.com up to 11 months in advance. Tickets must be purchased latest 4 hours before departure.

Can I choose the currency for seeing looking at different ticket prices?

You can check the price in some other currency by clicking ‘Currency Converter’ in the online booking engine. Note, the actual charge of the booking will be calculated and charged in the local currency of the country of origin.

Can I choose the currency for paying?

The cost of the ticket will be calculated and charged in the currency of the country of origin.

How do I get my ticket?

An e-ticket will be issued, and you will receive it in your e-mail. You will also receive a separate receipt for any additional services you have selected. If you do not receive these, please contact our Customer service.

What happens if I do not receive a confirmation page and booking reference at the end of the booking process?

If the money has been withdrawn from your bank account or from your credit card, please contact our Customer service.

What is the company code?

The company code is a membership number for our Corporate Programme members. Please read more here.

How can I pay for my booking?

Online bookings

You can pay for your ticket using the following credit cards:

Visa, MasterCard/Eurocard, American Express, Diners, JCB (when the departure is from Japan).

Visa and MasterCard debit cards are accepted in the following countries:

Finland, Denmark, Norway, Sweden, Estonia, Latvia, Lithuania, Poland, Spain, Czech Republic, Germany, Belgium, Switzerland, Australia, Italy, France, UK.

When the journey starts from a country using euros, you can pay via Finnish internet banking (Nordea, Sampo, Osuuspankki, LähiTapiola, Ålandsbanken, Handelsbanken, Aktia and S-Pankki) or via Nordea Sweden or Nordea Estonia.

If the departure is from the Netherlands, passengers can also pay for the tickets through iDeal/Ogone netbanking.

Bookings with our customer service

You can pay for your ticket using the following credit cards:

Visa, MasterCard/Eurocard, American Express, Diners

Visa and MasterCard debit cards are accepted in the following countries:

Finland, Denmark, Norway, Sweden, Estonia, Latvia, Lithuania, Poland, Spain, Czech Republic, Germany, Belgium, Switzerland, Australia, Italy, France, UK.

When will my credit card be debited?

The credit card will be debited right after you confirm the reservation.

What is the Card Verification Code (CVC)?

The CVC code is the credit card security number and it is normally the three digits on the back of the card in the signature box. In American Express cards it is a four-digit number on the front of the card.

Why was my card charged twice?

When you buy a ticket, your bank makes a reservation on your account. Occasionally, this reservation isn't released when the actual withdrawal is made and it appears as if we have debited your account twice.

The reservation is usually released within a couple of working days. If the problem persists, please contact your bank.

Can I leave a reservation pending confirmation and purchase the ticket at a later date?

Tickets must be paid for immediately. Please note that if the reservation is made seven days or more prior to the flight's scheduled departure time, you can cancel it within 24 hours from the time of booking without a refund fee.

Are there any additional charges for using a credit card?

In some markets there is a credit card fee. Credit card fees are designed to cover costs that credit card companies charge Finnair for credit card purchases.

What are my responsibilities when I book via the internet?

When you buy a ticket on finnair.com, make sure that the dates and passenger information are correct. Also make sure that there is enough credit on your credit card for the whole amount of the ticket fare.

What are codeshare flights?

Finnair can offer seats to codeshare flights operated by a partner airline and sell them with a Finnair flight number. Combined with the flights operated by Finnair, codeshare flights offer a much greater choice of destinations and departure times.

Identifying codeshare flights
When you book flights online on finnair.com, the operating airline is shown on the ‘Select Flights’ page and in the confirmation.

Travelling on codeshare flights
When you buy a ticket to a codeshare flight operated by Finnair’s partner airline, the rules of this airline apply (including baggage policies, purchasing travel extras and special service requests). The operating carrier will also provide the services at the airport and on board.

Please consult us, the operating airline, or your travel agency for details.

How do I know whether the flight is operated by Finnair or by some partner airline?

When you buy tickets through finnair.com, the operating airline is shown on the ‘Select Flights’ page and in the confirmation. Sometimes the operating airline is changed due to some unexpected circumstances.

What is the spelling of my name in the ticket, the same as in my passport, ä/ae/a?

Names must be spelled as shown on your passport. It is enough to insert one first name.

Due to the booking system that Finnair, among many other airlines, uses, in the ticket ‘ä’ is shown as ‘a’ and ‘ö’ is shown as ‘o’. There is no need to change them.

Can a return ticket be used for a one-way journey? If I don't use the outward journey, can I still use the return flight?

The flights on your ticket must be used in the correct sequence; if you don't use a flight, all remaining flights on your ticket will be cancelled.

If your return ticket permits changes, please contact our Customer service and we will recalculate the new fare of a one-way journey and update your ticket.

What is the difference between a Business Class and an Economy Class ticket?

Read here about the differences and check out the panoramic views of different cabin classes.

I'd like to book for a group with Finnair, how can I do this?

For group bookings, please contact a travel agency.

How long is a ticket valid for?

Most of Finnair’s changeable tickets with the departure in Europe are valid for 12 months. Tickets for flights departing outside of Europe are valid for 1–12 months.

In many tickets there is also a minimum stay (2–7 days) that must be respected.

Please contact our Customer service and we will check the validity of your ticket.

How do I know that my booking was completed successfully?

When you accept the fare and our terms and conditions, you will receive two e-mails – one containing confirmation of your booking, and the other containing your e-ticket. If you do not receive your e-ticket within 24 hours, please contact our Customer service.

How can I check my flight reservation?

You can check the details of your reservation in the Manage booking section on the homepage.

I'm having trouble with my booking. Where can I get help?

For information and instructions, please click the question mark on the right-hand corner of the booking engine. On technical issues, you can contact the Finnair eBusiness Help Desk in Finland, call +358 9 818 1611. You can also contact our local Customer service.

What to do when I need a duplicate e-ticket receipt?

If you need a duplicate e-ticket receipt, please contact Finnair and we will send you one.

Can I travel using my maiden name after I am married?

The name on your ticket must match the one in the passport. If you have got a passport with your new name, also the name in the ticket must also be changed. Name correction fees apply. Please contact our Customer service.

Do I need to reconfirm my flights with Finnair?

It is not necessary to reconfirm any Finnair flights. If the departure time changes, we will do our best to inform all passengers concerned. Please check from the Manage booking service on the homepage that we have your e-mail address and mobile number.

What is an Emergency contact and how can I give it?

You can add an emergency contact to your booking so that we know who to get in touch with in the event of an emergency. To do so, please contact our Customer service. Providing this information is voluntary.

What to do if I need two seats for my comfort?

If you require extra space, it is possible to reserve an extra seat by paying the airfare without taxes (fuel surcharge applies). Please contact us by phone, as extra seats cannot be booked online.

Can I make a reservation by phone?

Yes, you can book your flights by contacting our customer service by phone. When making the reservation, please have your credit card at hand as tickets can only be paid for by using credit cards accepted by Finnair (Visa, MasterCard, Eurocard, American Express, Diners Club). Visa and MasterCard debit cards are also accepted in the following countries:

Finland, Denmark, Norway, Sweden, Estonia, Latvia, Lithuania, Poland, Spain, Czech Republic, Germany, Belgium, Switzerland, Australia, Italy, France and the United Kingdom.

Please note that service fees are lower when booking online.

Telephone numbers and opening hours.

How can I make a round-the-world reservation?

You can plan a trip around the world and book oneworld Explorer round-the-world tickets on the oneworld website. You can also contact your travel agency to make a booking.

 
 

How do I cancel my booking?

Tickets can be cancelled by using the Manage booking service on the homepage.

Depending on the type of ticket you purchased, you may be eligible for a refund. Please check the conditions of the ticket type you’ve purchased from your booking confirmation. You can also find information about our ticket types here.

You can claim a ticket refund by filling in a refund form. If you purchased the flight ticket or the additional service from another airline or from a travel agent, please contact them for the refund.

Is my ticket refundable?

The refund policy varies depending on the fare rule. Please check the conditions of the ticket type you’ve purchased from your booking confirmation. You can also find information about our ticket types here.

If the reservation was made seven days or more prior to the flight's scheduled departure time, you can cancel it within 24 hours from the time of booking without a refund fee. Contact our Customer service for more information.

Are taxes and fees refunded if I cancel my reservation?

Most of the unused taxes and fees are refundable, but there are some exceptions:

  • Service fees and credit card fees are not refundable.
  • Insurance and Fuel Fee (YR) is not refunded if you have chosen a ticket type that is non-refundable.

Please note that a service fee is collected for all partial refunds. The fee will not be charged if you have chosen a ticket type that allows full refund.

If the reservation was made seven days or more before the flight's scheduled departure time, you can cancel it within 24 hours from the time of booking without a refund fee.

How do I claim a ticket refund?

You can claim a ticket refund of a ticket issued by Finnair by filling in the refund form.

If you purchased the flight ticket from another airline or from a travel agent, please contact them for the refund.

Why have I not received a refund yet?

Refunds are normally handled in less than 7 days. Please check that

  • the ticket type you purchased was refundable
  • you filled in the refund form

If you purchased the flight ticket from another airline or from a travel agent, please contact them for the refund.

How do I change the date and/or time of my booking?

If the ticket type you purchased allows you to change the date and/or time of your flight, you can do it through the Manage booking service on the homepage.

Please check the conditions of the ticket type you’ve purchased from your booking confirmation. You can also find information about our ticket types here.

How do I change the destination of my booking?

If the ticket type you purchased allows you to change the destination, this can be done by contacting our Customer service.

What do I do if the name of the traveller is wrong or doesn't match the passport?

Names in the flight ticket and in the passport must match. Please contact our Customer service and we will correct the name. Name correction fee applies.

What do I do if I want to change the person travelling?

If the ticket type you purchased allows you to change the person travelling, it can be done by contacting our Customer service minimum one day before departure. Name change fee applies.

Can I change my ticket if I have already checked in?

If there are no restrictions in the ticket type you purchased, you can change your ticket even after you have checked in, but you have to undo the check-in before changing your ticket. This can be done via online check-in > Cancel the check-in.

Can a return ticket be used for a one-way journey? If I don't use the outward journey, can I still use the return flight?

The flights on your ticket must be used in the correct sequence; if you don't use a flight, all remaining flights on your ticket will be cancelled.

If your return ticket permits changes, please contact our Customer service and we will recalculate the new fare of a one-way journey and update your ticket.

What do I do if I fall ill before my flight?

If you fall ill before your flight, please cancel your reservation through Manage booking. If the ticket type you purchased is refundable, you can claim a refund by filling in the refund form. In other cases, please contact your insurance company for a reimbursement.

Can I book a seat in advance? Do I have to pay for it?

You can reserve your seat in advance while reserving your flight or afterwards via the Manage booking service by signing in with your family name and booking code. You can use the service for flights operated and marketed by Finnair (the flight number in the ticket starts with AY and the ticket number starts with 105).

If you prefer not to pay for the seats, you can choose them free of charge from those that are still available at the time of check-in. Online check-in opens 36 h before departure. For flights to the USA, check-in opens 24 hours before departure.

Read more here.

Why can't I select a seat in advance?

You can use the ‘Select Your Seat’ service for flights operated and marketed by Finnair (the flight number in the ticket starts with AY and the ticket number starts with 105).

Once online check-in opens 36 h before departure, you can select your seat free of charge.

Why can't I pay for the extra baggage in advance?

You can pay extra bag charges in advance if all the flights in your ticket are marketed and operated by Finnair (the flight number in the ticket starts with AY and the ticket number starts with 105).

Otherwise, please pay for your extra baggage at the airport.

Can I see a plan of the seats on the plane when booking my seats?

When you choose a seat either in the booking engine or through the Manage booking service, the seat map displayed is only indicative. In order to see the actual seat map, please see ‘Fleet’ under the ‘Flights’ tab. Note the aircraft might change due to operational, safety or security reasons.

What are the special requirements for travelling in seats on the exit row?

A passenger seated on the exit row must be at least 12 years old and speak and understand English or Finnish. In an emergency situation he/she must also be able to open the heavy exit door if needed and assist the crew. It is not possible to use an extra seat belt on exit row seats.

Please note that exit row seats do not automatically have more legroom. In the seat map all seats with more legroom are marked with the color green.

Can I change my seat booked in advance?

If you have reserved a paid seat and you change your flight times or dates in accordance with your fare rules on finnair.com, you need to reserve a paid seat again on the new flight. You may then apply for a refund of the costs of the paid seat on the original flight via the refund form

You can also contact our Customer service

How do I ask for a reimbursement of the amount paid for an advanced seat?

Advance Seat Selection refund conditions are independent of fare refund conditions. Paid seating will not be refunded if you cancel your flight, are involuntarily upgraded due to over-sales, or are not suitable to sit in the seat type you have selected.

Paid seating can be refunded if

  • there is an aircraft change and Finnair is unable to seat you in a suitable alternative seat
  • there is a flight disruption causing you to be moved to another flight and Finnair is unable to seat you in a suitable alternative seat on your new flight

Refund application

If the reservation was made seven days or more prior to the flight's scheduled departure time, you can cancel it within 24 hours from the original booking without a refund fee. Please contact our Customer service

Do you offer travel insurance?

We offer travel insurance in association with Travel Guard/Chartis in many countries. It is possible to buy travel insurance when making a reservation on our website if the departure is from any of these countries.

If you have questions about the conditions of the travel insurance, please contact Travel Guard/Chartis.

How can I upgrade my booking to Business Class?

You can upgrade to Business Class using your Finnair Plus points. If you’re a Finnair Plus Platinum or Gold member, we offer complimentary one-way travel class upgrades during your tracking period as a tier benefit. Please note travel class upgrades are available for Finnair scheduled flights (there is an AY flight number on the ticket and the flight is operated by Finnair or Flybe).

Request an upgrade

If you want to upgrade your booking to Business Class by paying with money, please contact our Customer service.

How can I pay for the advance seat/extra baggage?

If you reserve the seat/pay for the extra baggage in the online booking service, you can pay by online bank payment, debit card or credit card, depending on the departure country. If you purchase advance seats or pay for the extra baggage after you have made your booking via the Manage booking service on the homepage, you can pay with your credit card. Visa and MasterCard debit cards are accepted in the following countries: Finland, Denmark, Norway, Sweden, Estonia, Latvia, Lithuania, Poland, Spain, Czech Republic, Germany, Belgium, Switzerland, Australia, Italy, France, UK.

Can I pay for an advance seat booking using my Finnair Plus points?

At the moment it is not possible to pay the advance seat reservation with Finnair Plus points. If you reserve the seat in the online ticket booking service, you can pay by online bank payment, debit card or credit card, depending on the departure country. If you purchase advance seats after you have made your booking via the Manage booking service on the homepage, you can pay by credit card. Visa and MasterCard debit cards are accepted in the following countries: Finland, Denmark, Norway, Sweden, Estonia, Latvia, Lithuania, Poland, Spain, Czech Republic, Germany, Belgium, Switzerland, Australia, Italy, France, UK.

Can I use Finnair Plus points to pay for my extra bags?

You can use your award points to pay extra baggage charges for all Finnair scheduled flights (there is an AY flight number printed on the ticket and the flight is operated with Finnair aircraft).

Order an extra baggage voucher

If you pay for an extra bag in the online ticket booking service, you can pay by online bank payment, debit card or credit card, depending on the departure country. If you pay for an extra bag after you have made your booking via the Manage booking service, you can pay with a credit card. Visa and MasterCard debit cards are accepted in the following countries: Finland, Denmark, Norway, Sweden, Estonia, Latvia, Lithuania, Poland, Spain, Czech Republic, Germany, Belgium, Switzerland, Australia, Italy, France, UK.

Can I use a gift voucher to pay for my extra bags/advance seat?

At the moment it is not possible to pay for extra bags/advance seats with a gift voucher. If you pay for an extra bag in the online ticket booking service, you can pay by online bank payment, debit card or credit card, depending on the departure country. If you purchase advance seats or pay for extra bags after you have made your booking via the Manage booking service, you can pay by credit card. Visa and MasterCard debit cards are accepted in the following countries: Finland, Denmark, Norway, Sweden, Estonia, Latvia, Lithuania, Poland, Spain, Czech Republic, Germany, Belgium, Switzerland, Australia, Italy, France, UK.

How can I order special meals?

You can request a special meal through the Manage booking service. Please submit your order no later than 24 hours before departure.

See meal options

Business Class passengers on our long-haul flights can select their meals in advance Manage booking. Orders must be placed no later than 24 hours before departure.

Finnair also offers Economy Class customers on European flights the possibility to select and pre-order a hot meal to enjoy on board. Read more

Sky Bistro replaces complimentary cold snack service on European flights on November 1, 2014

On short-haul flights in Economy Class, Finnair will introduce Sky Bistro, a wider mix-and-match selection of seasonal, high-quality foods and beverages combining the best tastes of Europe and Asia. There will also be products suitable for special dietary needs.

To which countries do I need a passport?

The need for a passport depends on your nationality and the destination country. To find out about the requirements, please contact the nearest embassy of your destination country. You can also find some information here.

How long does a passport need to be valid?

Minimum passport validity depends on the country to which you are travelling. Certain countries require that your passport is valid for a certain period of time after your return.

For the rules that apply to your destination, please contact the respective embassy.

Do I need a visa?

A visa may be required for your destination and/or your transit station. To find out about the requirements, contact the nearest embassy of your destination country.

Where do I apply for ESTA?

ESTA is an automated system used to determine the eligibility of visitors travelling to the US, and it is mandatory for visitors travelling under the VWP (Visa Waiver Program). You can submit your ESTA application here.

 

Can I travel on a Finnair flight with a wheelchair?

Yes, you can travel with your wheelchair on all Finnair flights and we transport all equipment that a person with reduced mobility needs for his or her well being free of charge. Please contact our Customer service for a confirmation before you fly as the number of wheelchairs carried on each flight is limited. To anticipate any need for assistance, there is also some specific information we need in advance. Please read more here.

How can I arrange for wheelchair assistance at the airport?

We provide special assistance for all passengers with reduced mobility at the airport and during connections. To ensure that you have a pleasant flight, please inform us latest 48 h before your flight about any disabilities and need for assistance. You can do this by contacting our Customer service, by calling +358 10 804 042 in Finland, or by filling in our contact form.

Can I travel on a Finnair flight when I am pregnant?

Finnair follows the recommendations of the International Air Transport Association regarding air travel and pregnancy. The IATA recommends you seek a doctor’s certificate for flying after 28 weeks of pregnancy. After the 36th week of pregnancy (38th on short flights) it is no longer recommended to fly. Please read more here.

What meal options are available for passengers with food allergies?

If you have any special dietary requirements, let us know in advance and we will provide you with a special meal. See further instructions and different meal options here

Note: Due to the nature of the processes used, we cannot guarantee that the meals served do not include ingredients that may cause allergies or that the cabin does not contain the remnants of such allergens.

Can I travel on a Finnair flight when I am allergic to nuts?

Finnair recognizes that some passengers may be allergic to nuts or other ingredients. Nevertheless, we serve nut products as snacks and due to the processes used in our kitchens, we cannot guarantee that the meals served on our flights do not include traces of nut ingredients. Additionally, other customers may bring nuts and other allergens on board.

When making your travel arrangements, we recommend that you assess the extent of any allergies to ensure that air travel is the right choice for you in regard to allergic reactions.

How do I travel with a guide dog?

Specially trained and certified guide dogs and assistance animals can be carried into the cabin in accordance with airline rules and regulations without any extra charge. Please contact our Customer service before you fly, as airline approval is always required.

Can I carry a medical device on board?

Normally breathing devices such as oxygen concentrators (CPAP) and apnea breathing devices are permitted on board, but airline approval is always required.

If your condition requires that you use any medical device during the flight, please inform us well in advance by e-mail medadesk@finnair.com. If the device uses radio frequency data communication (e.g. Bluetooth), it must be turned off during the flight.

Can I fly if I'm suffering from an illness?

Most people with existing medical conditions are able to fly without difficulty. However, certain precautions sometimes need to be taken and in some cases we request a Medical Clearance.

Illnesses restricting flying

What is a Medical Clearance and when do I need one?

Most people with existing medical conditions are able to fly without difficulty. However, certain precautions sometimes need to be taken and in some cases we request a Medical Clearance to assess your fitness to fly.

E.g. recent hospitalization, injury or surgery may require medical clearance. Read more and download the Medical Information Form (MEDIF) here.

Can I take my medication along as hand luggage?

Yes, we recommend you to take your medication in your carry-on baggage. Please pack medicines in a separate bag, preferably in the original packaging. Also take along the prescription and the doctor’s certificate; especially if your illness requires treatment with injectable medication.

May I keep my medication cool in the aircraft's refrigerator?

Unfortunately we are unable to store medication in aircraft refrigerators. If your medication needs to be kept cool, please talk to your pharmacist about different options.

What advice does Finnair have for people who suffer from fear of flying?

If you are anxious about flying and have questions about what happens during your flight, please ask our cabin crew – they will be glad to explain the reasons behind the various sounds and motions of the aircraft.

Finnair also organizes Passenger’s Safety Information Courses, please read more here.

What to do if I need two seats for my comfort?

If you require extra space, it is possible to reserve an extra seat by paying the airfare without taxes (fuel surcharge applies). Please contact us by phone, as extra seats cannot be booked online.

How much do tickets cost for infants and children?

An infant ticket costs 10% of the adult’s ticket fare.

On most of our ticket types the child discount is 25% of the basic fare excluding fees and taxes. To get a child discount the child must travel with an adult.

How old is an infant or child?

An infant refers to a child under 2 years of age travelling without his or her own seat.

All passengers between 2 and 11 years of age are regarded as children.

What happens if an infant turns 2 years during the trip?

If your child turns 2 years before the return flight, you must reserve a seat for him or her. Please contact our Customer service.

How do I book for a baby that isn't born yet?

An infant also needs a flight ticket as well. If your baby is not born yet, make the reservation for you and contact our customer service after the baby is born.

How do I book a baby basket?

Finnair has baby baskets on all intercontinental flights. In order to use a baby basket, please reserve a seat suitable for cot/bassinet via the ‘Select Your Seat service’. If you’re travelling on a Finnair charter flight (AY1000 series), you can reserve your seats via the Charter flights travel extras. Seats are chargeable.

You can also reserve the seat through our Customer service.

Can I bring my own child seat or car seat?

If your child is under 2 years and you have reserved him/her a seat on the plane, he or she may travel with an age-appropriate infant seat or infant car seat. You must obtain confirmation from Finnair first. Please read more here.

What are the baggage allowances for infants and children?

An infant’s baggage allowance includes one piece of baggage weighing a maximum of 23 kg. A child with his or her own seat has the same basic baggage allowance as an adult travelling in the same travel class.

In addition, these allowances include a folding pushchair and safety seat. Safety seats may be taken into the cabin, space and safety regulations permitting. Please read more here.

What baby and children's food is available on board?

We keep a few jars of baby food in reserve on all intercontinental scheduled flights, but please remember that availability is limited.

You can order a special children’s meal for children of 2 years and above when you book your flight tickets. These meals are available in Business Class and Economy Class on all our intercontinental scheduled flights. For charter flights (AY1000 series) children’s meals can be ordered through the Charter flights travel extras.

Our standard Economy Class meals are also suitable for children.

How do I order a children’s meal?

You can order a special children’s meal for children of 2 years and above when you book your flight tickets. These meals are available in Business Class and Economy Class on all our intercontinental scheduled flights. For charter flights (AY1000 series) children’s meals can be ordered through the Charter flights travel extras.

Our standard Economy Class meals are also suitable for children.

What entertainment do you provide for children?

At the beginning of all our intercontinental and charter flights we distribute toys and other entertainment items to children. We also show children’s cartoons and all films shown on our charter flights are suitable for children.

How soon can a mother and newborn baby travel with Finnair?

You may take a healthy newborn on all Finnair routes as long as he or she is at least 2 days old.

Can one adult travel with two babies?

Yes, but as an adult can have only one infant sitting on his or her lap, a children’s ticket needs to be purchased for the other baby. Please contact our Customer service for more information.

Can I take my baby's food on board?

Yes, you can take milk and food for your baby with you through security and on board. Food and milk must be in original, unopened packages.

What are the requirements for a child travelling alone?

Children of the age of 12 and older may travel alone.

Children between 5 and 11 years of age may travel within Finland with a family member of at least 12 years of age, or with an escort of at least 16 years of age, and on international flights with a family member of at least 16 years of age, or with an escort of at least 18 years of age.

Otherwise, The Unaccompanied Minor (UM) service offered by the airline is needed. Please contact our Customer service for the reservation.

Read more about children travelling alone here.

Do children between 12 and 17 years receive assistance if they travel alone?

The Unaccompanied Minor (UM) service is also available for adolescents between 12 and 17 years of age travelling alone. Please contact our Customer service for the reservation.

Read more about children travelling alone here.

What documents does a child need to travel?

Depending on your destination country, you are required to provide passports or other travel documents for any minors travelling with you. Children cannot travel by having their names added to their parents’ passports.

Can I travel with pets?

Yes, travelling with pets (cats, dogs, rabbits and rodents) is possible, but some restrictions apply. Read more.

Are animals carried in the cabin or in the hold?

Small pets may be carried in the cabin on Finnair scheduled flights, with certain restrictions. Read more.

Bigger pets travel in the hold of the aircraft. Read more.

What do I need to consider when travelling with my pet?

To ensure that your pet's travel experience is as smooth as possible, please take the following things into account:

  • Make your reservation by phone well before the journey. Please have at hand the dimensions of the pet transportation container as well as the total weight of the pet and the container.
  • Check that your transportation container complies with regulations. Read more.
  • Make sure you have all the necessary documents. To find out what documents are required and what rules apply to transporting your pets to/from other countries, we recommend consulting the embassies of the country of departure and the country of destination.
  • If you are traveling with your pet, please check in at the ticket counter instead of using self-service check-in options.

To some destinations pets must always be transported as cargo, e.g. United Kingdom, Hong Kong, United Arab Emirates and Australia. See Finnair Cargo for further details. Please note that it may not be possible to transport animals to all countries.

How much will it cost to transport my pet?

To transport your pet, you will need to pay between €40 and €300. The fee depends on the size of your pet and your destination. See transportation fees for more information. The fee can be paid in advance by phone or at the airport.

Please make your flight reservation by phone well before the journey and notify us about the pet.

 
 

What is my carry-on baggage allowance?

In Economy Class you are allowed one piece of carry-on baggage plus a personal item such as a handbag. In Business Class you are allowed two pieces of carry-on baggage. Please see our ‘Baggage’ page for more information on sizes.

What are the carry-on baggage allowances for infants and children?

A child with his or her own seat has the same carry-on baggage allowance as an adult travelling in the same travel class. Infants have no carry-on allowance.

Can I take a musical instrument on board the aircraft?

Musical instruments with dimensions that do not exceed the normal carry-on baggage limits (56 cm x 45 cm x 25 cm) can be taken on board as part of the allowed carry-on baggage, providing they fit in the overhead bin or under the seat in front of the passenger.

We recommend all musical instruments travel in a hard case in the event the item needs to be checked into the hold.

If you want to take your instrument in the cabin but it exceeds the size of carry-on baggage, you need to purchase an extra seat for your instrument. Please contact us by phone as extra seats cannot be booked online.

Can I take my wedding dress as part of my carry-on baggage?

Yes, if it fits within our maximum permitted dimensions (56 cm x 45 cm x 25 cm) for your carry-on baggage. Please note that limited wardrobe space is available; consult our cabin crew once on board.

Can I take my medication along as carry-on baggage?

Yes, we recommend you to take your medication in your carry-on baggage. Please pack medicines in a separate bag, preferably in the original packaging. Also take along the prescription and the doctor’s certificate; especially if your illness requires treatment with injectable medication.

How much liquid can I carry?

You can take as carry-on baggage:

  • Liquids in containers of max. 100 ml packed in a single, transparent, re-sealable 1-litre plastic bag.
  • Medicines and special dietary products e.g. baby food, vital for the trip. You may be asked for proof of authenticity.
  • Duty-free goods in a sealed security bag. The item and the receipt must remain sealed inside the security bag provided at the time of purchase.

Present your liquids separately from other carry-on baggage for screening at the airport security check.

What can I take in my carry-on baggage?

We recommend that you always keep your keys, documents, wallet and medication in your carry-on baggage.

In carry-on baggage it is not possible to carry any sharp items such as knives, scissors, corkscrews or knitting needles.

See also restrictions about liquids and Dangerous goods.

Can I bring my purse in addition to carry-on baggage?

In addition to the carry-on baggage, you may take on board a small handbag, a small camera, baby food, reading material, an overcoat or a necessary mobility aid (such as a cane or elbow crutches).

Can I bring along my laptop as carry-on baggage?

In Economy Class you may bring one item as carry-on baggage. You can bring your laptop/tablet instead of a handbag if the cabin baggage rules are followed (maximum measurements 56 cm x 45 cm x 25 cm, maximum weight 8 kg).

In Business Class you can have one piece of carry-on baggage and a laptop or briefcase, as long as the total weight is no more than 10 kg.

You can use your computer onboard as long as you are not connected to the internet. During takeoff and landing you must switch off your computer.

 

What is my checked/hold baggage allowance?

With our online Baggage Allowance Calculator it’s quick and easy to find out how much baggage you can take on your flight and calculate excess-baggage fees in advance.

Your checked baggage allowance is also printed on your flight ticket or travel document.

How do I arrange to carry extra bags?

If you are travelling with baggage that exceeds your baggage allowance, an extra bag charge applies.

You can pay extra bag charges in advance via the Manage booking service if all the flights on your ticket are marketed and operated by Finnair (the flight number on your ticket starts with AY and the ticket number starts with 105).

If you’re travelling on a Finnair charter flight (AY1000 series), you can pay extra bag charges on our website via Charter flights travel extras.

Otherwise, please pay for your extra baggage at the airport.

Read more

What are Finnair’s charges for extra bags?

You can check the extra bag charges here.

What are Finnair’s charges for overweight/oversized bags?

If you are travelling with a bag that weights 23–32 kg or exceeds the standard size of 158 cm, a heavy bag charge applies. The charge does not apply to customers travelling in Business Class and to Finnair Plus Platinum and oneworld Emerald members. Charges.

What are Finnair’s baggage allowances for infants and children?

An infant’s baggage allowance includes one piece of baggage weighing a maximum of 23 kg. A child with his or her own seat has the same basic baggage allowance as an adult travelling in the same travel class.

In addition, these allowances include a folding pushchair and safety seat. Safety seats may be taken into the cabin, space and safety regulations permitting. Please read more here.

Can I take my bike as part of my checked baggage allowance?

If the sporting equipment is within the size and weight of a standard bag, these items can be carried as part of the normal baggage allowance.

If the bike package exceeds standard measures, a fixed rate of €75 or USD/CAD 100 is collected.

For transporting tandem bikes, a fixed rate of €150 or USD/CAD 200 is collected.

You can pay the transportation charge at the airport or in advance by contacting Finnair.

Read more.

How can I transport my sports equipment?

You can transport most of your sporting equipment as part of your checked baggage. The excess-baggage fee for sports equipment depends on the baggage allowance of your ticket as well as how much other baggage you’re taking with you. For example, if your ticket entitles you to take one piece of baggage free of charge (your ticket bears the code “1 PC”), and you check in a suitcase as well as ski or golf equipment, you will have to pay an excess baggage fee. In addition, there are mandatory excess baggage fees for certain types of sports equipment.

Read more

If you want to transport some other sporting equipment on our flights, please contact our customer service for more information.

Can I take my golf clubs as part of my checked/hold baggage allowance?

Yes, if the sporting equipment is within the size and weight of a standard bag, these items can be carried as part of the normal baggage allowance.

The maximum weight of one set of golf equipment is 23 kg. Golf equipment may comprise of a set of golf clubs, one golf bag and one pair of golf shoes – all these items count towards the total weight of your golf equipment.

Read more

Can I travel with my musical instrument?

Yes, you can take your musical instrument with you. Depending on the size, it is carried either in the cabin or in the hold of the aircraft.

  • Small musical instruments with dimensions that do not exceed the normal carry-on baggage can be taken on board as carry-on baggage.
  • Musical instruments up to 23 kg and external dimensions (length + width + height) max. 158 cm can be carried as part of the allowed checked baggage. An extra bag charge applies if you exceed your baggage allowance.
  • Larger musical instruments up to 32 kg and/or 190 cm x 75 cm x 65 cm can be carried for an additional heavy bag charge. The charge is waived for customers travelling in Business Class and for Finnair Plus Platinum and oneworld Emerald tier members.
  • Large musical instruments exceeding these measures (32 kg and/or 190 cm x 75 cm x 65 cm) may be accepted with a prior approval from the airline. Please contact Finnair.
  • If you want to take your instrument in the cabin but it exceeds the size of carry-on baggage, you need to purchase an extra seat for your instrument. Please contact us by phone as extra seats cannot be booked online.

How do I leave my bag at the Self-service Bag Drop?

At Helsinki Airport you can leave your bags at the Self-service Bag Drop and make your way through the airport even faster.

1.
Print the bag tag at the self-service kiosk.

2.
Go to the Self-service Bag Drop.

3.
Place the tagged bag on the belt.

4.
Scan your boarding pass.

5.
Scan the bag tag with the hand-held scanner. Send the bag into the baggage system.

What items are considered hazardous/dangerous?

Dangerous goods are articles and substances that may pose a danger to a person’s health or safety, property or the environment, e.g. explosives and flammable liquids.

Read more

Firearms

What to do if my baggage is lost/damaged?

If your baggage does not arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created, and you will be provided a reference number. With the reference number you can follow our search online through World Tracer.

Read more

Where is my baggage?

You can follow our search online through World Tracer. If you stated your mobile number in the report, you will also receive an SMS when we find your baggage and when it's at your destination.

Read more

What items are considered dangerous?

For security reasons, certain items are not allowed on-board as carry-on baggage, and some items are not permitted aboard the aircraft even as checked baggage.

If you are departing from an airport within the European Union, please see what items you are permitted to bring here.

If you have a question about a specific item that is not listed on the above website, please contact us by phone.

Can we combine our baggage allowance?

When flying with Finnair, you are always entitled to at least one piece of baggage with a maximum weight of 23 kg free of charge. You can combine your baggage with your travel companion provided that no individual piece weighs more than 23 kg. If you check in a bag that weighs between 23 kg–32 kg, a heavy bag charge will be collected at the airport.

 

Can I travel with pets?

Yes, travelling with pets (cats, dogs, rabbits and rodents) is possible, but some restrictions apply. Read more.

Are animals carried in the cabin or in the hold?

Small pets may be carried in the cabin on Finnair scheduled flights, with certain restrictions. Read more.

Bigger pets travel in the hold of the aircraft. Read more.

What do I need to consider when travelling with my pet?

To ensure that your pet's travel experience is as smooth as possible, please take the following things into account:

  • Make your reservation by phone well before the journey. Please have at hand the dimensions of the pet transportation container as well as the total weight of the pet and the container.
  • Check that your transportation container complies with regulations. Read more.
  • Make sure you have all the necessary documents. To find out what documents are required and what rules apply to transporting your pets to/from other countries, we recommend consulting the embassies of the country of departure and the country of destination.
  • If you are traveling with your pet, please check in at the ticket counter instead of using self-service check-in options.

To some destinations pets must always be transported as cargo, e.g. United Kingdom, Hong Kong, United Arab Emirates and Australia. See Finnair Cargo for further details. Please note that it may not be possible to transport animals to all countries.

How much will it cost to transport my pet?

To transport your pet, you will need to pay between €40 and €300. The fee depends on the size of your pet and your destination. See transportation fees for more information. The fee can be paid in advance by phone or at the airport.

Please make your flight reservation by phone well before the journey and notify us about the pet.

How do I check in at finnair.com?

You can check in 36 hours prior to your departure for all Finnair and Flybe AY2000 series flights departing from Finland, and most Finnair and Flybe AY2000 series flights departing from abroad. For flights to the USA and for Flybe-operated AY8000-series flights, check-in opens 24 hours before departure.

The service is not available for flights operated by other Finnair partners or charter flights departing from cities outside of Finland.

Start check-in here with your last name and booking reference or e-ticket number.

Can I check in online to all my flights in the reservation?

You can check in 36 hours prior to your departure for all Finnair and Flybe AY2000 series flights departing from Finland, and most Finnair and Flybe AY2000 series flights departing from abroad. For flights to the USA and for Flybe-operated AY8000-series flights, check-in opens 24 hours before departure.

The service is not available for flights operated by other Finnair partners or charter flights departing from cities outside of Finland.

Start check-in here with your last name and booking reference or e-ticket number.

Can I check in several people in the same/different reservation?

You can do online check-in for several people. If people are in the same reservation, select the passengers that you want to check in from the list displayed. If you want to check in passengers in a different reservation, you will be asked for the reservation code.

Do I need to print my boarding pass?

Depending on the requirements of airport authorities, you will need to present a mobile boarding pass, a paper boarding pass printed out by you, or a paper boarding pass picked up from the check-in desk. The online check-in service will give you all the information you need regarding what to do after check-in and which documents you need to take with you to the airport.

What to do when the boarding card has not come out, but according to the system I have been checked in?

You can sign in to online check-in again and order the boarding pass. Please check that your mobile number is correct and in international format.

What is a mobile boarding pass?

Mobile boarding pass is an electronic document that enables customers to pass security and board the aircraft by using their mobile device. Mobile boarding pass can be opened from an SMS or e-mail link in mobile browser or in Passbook application (iPhone with iOS6 or higher). In Passbook it can also be opened from an e-mail attachment.

You can send yourself a mobile boarding pass in online or mobile check-in or receive it from the automatic check-in when airport authorities at the departure airport have permitted the use of it. Otherwise you are asked to print a boarding pass or to pick it up from the check-in desk.

Mobile boarding pass requires internet connection when the boarding pass is opened to the browser or saved as Passbook. If you are not able to open the link, please pick up a paper boarding pass from the check-in desk.

How do I cancel my check-in?

You can cancel your check-in by re-entering the online check-in and by choosing “Cancel check-in”.

Can I check in online or with a mobile phone if I travel with baggage?

Yes, you can check in online also when you travel with baggage. If you have baggage to check in, you can leave it at the Bag Drop desk during your flight’s check-in period. At Helsinki Airport you can also leave your bags at the Self-service Bag Drop and make your way through the airport even faster.

1.
Print the bag tag at the self-service kiosk.

2.
Go to the Self-service Bag Drop.

3.
Place the tagged bag on the belt.

4.
Scan your boarding pass.

5.
Scan the bag tag with the hand-held scanner. Send the bag into the baggage system.

Why can't I check in?

There may be several reasons why you can't check in at finnair.com or with your phone. E.g.

  • there are more than 36 h to the departure (24 h for flights to the USA or if the flight is operated by Flybe)
  • your name and booking reference do not match your ticket
  • the flight is operated by some other airline than Finnair or Flybe
  • your ticket is not updated
  • you are travelling with a pet

For more information, please contact the Finnair eBusiness Helpdesk in Finland: +358 9 8181611.

What is automatic check-in?

Automatic check-in is the easiest way to check-in for a flight. If you have not done the check-in online, we will automatically do the check-in for you and send your boarding pass to your mobile phone. Read more.

How do I check in at the airport?

We recommend that you check in for your flight online or on your mobile device before arriving at the airport. Read more.

If for some reason you cannot check-in before arriving at the airport, check-in for Finnair flights or Flybe AY2000 series flights departing from Amsterdam, Beijing, Brussels, Budapest, Copenhagen, Frankfurt, Geneva, Helsinki, Hong Kong, London, Manchester, Munich, Oulu, Prague, St. Petersburg, Stockholm-Arlanda, Tallinn, Vienna, Warsaw and Zurich can be done using the self-service check-in kiosks at the airport.

If there are no self-service check-in kiosks at the airport, you can check in at a check-in desk. The airport monitors will show you which check-in desks you can use to check in for your flight.

When can I bring my baggage to bag drop?

Bag drop opens at the latest 2 hours before departure and closes 45 min to 1 h before departure, see check-in times for more information.

At Helsinki airport, you can also bring your baggage to the bag drop the evening prior to departure, between 17:00 and 21:30 (5 and 9:30 PM). One member of your family can check in your entire family’s baggage, provided that he or she is in possession of all tickets and travel documents.

How long before the flight departure should I be at the airport?

The purpose of the check-in deadlines is to guarantee that flights can depart on time.

Check here to see the check-in times.

Make sure that you allow enough time to complete the necessary security checks at the airport, and to get to your gate on time.

What food can I take with me through security and on board?

You can take solid food such as sandwiches and fruit through security and on board. All liquid food must be packed in individual containers with a maximum capacity of 100 ml each and the containers must fit into one transparent and re-sealable plastic bag no larger than 1 liter. Baby milk and baby foods in original unopened packages are allowed.

From which gate does my flight depart?

The departure gate will be displayed on the airport monitors.

Does Finnair have airport lounges?

Finnair Plus tier members and Business Class passengers have lounge facilities at Helsinki Airport and all international Finnair scheduled flight destinations.

Finnair Plus Platinum and Gold members, as well as Business Class passengers are also entitled to use a wide array of oneworld lounges at airports across the world.

Finnair Plus Diners Club cardholders have access to more than 400 Diners Club lounges around the world.

See lounges.

How do I leave my bag at the Self-service Bag Drop?

At Helsinki Airport you can leave your bags at the Self-service Bag Drop and make your way through the airport even faster.

1.
Print the bag tag at the self-service kiosk.

2.
Go to the Self-service Bag Drop.

3.
Place the tagged bag on the belt.

4.
Scan your boarding pass.

5.
Scan the bag tag with the hand-held scanner. Send the bag into the baggage system.

Is my flight leaving on time?

Finnair is one of the most punctual European airlines, but there are factors out of an airline’s control that can cause delays to passengers. You can check the departure and arrival times here.

When should I arrive at the airport?

The purpose of the check-in deadlines is to guarantee that flights can depart on time.

Check here to see the latest check-in times.

Make sure that you allow enough time to complete the necessary security checks at the airport, and to get to your gate on time.

Where can I find arrival instructions for a particular airport?

You can find up-to-date information on the website of the airport in question – please see the Destinations page for links to airport websites.

What are the opening hours of the tax-free shops at Helsinki Airport?

The Finnair Tax-Free Shop is open whenever there are flights departing from Helsinki Airport. For further information, call +358 9 818 5535 or +358 9 818 5541.

If you are arriving at Helsinki Airport, you can make purchases at the Finnair Arrival Shops, which you’ll find in the baggage claim areas. We have a large selection of products available, including cosmetics, sweets, souvenirs and food – however, you cannot purchase alcohol or tobacco.

For information about tax-free shops at other Finnish airports, see Finavia.

Am I offered some food during the flight?

On all flights operated by Finnair you’ll receive a complimentary meal, snack and/or beverages depending on the length of the flight. You can find out more here.

Sky Bistro replaces complimentary cold snack service on European flights on November 1, 2014

On short-haul flights in Economy Class, Finnair will introduce Sky Bistro, a wider mix-and-match selection of seasonal, high-quality foods and beverages combining the best tastes of Europe and Asia. There will also be products suitable for special dietary needs.

Do you have fully flat seats?

All our aircraft have either fully flat seats (degree angle 0) or lie-flat seats (10–15 degree angle) in our intercontinental Business Class.

Full-flat seats will be available in Business Class on the following intercontinental routes from Helsinki to:

  • Tokyo and New York from 1 April 2014,
  • Beijing and Seoul from 1 May 2014,
  • Hanoi, Nagoya, Osaka and Shanghai from 1 June 2014,
  • Hong Kong during the winter season.

Please accept our apology if in case of aircraft change due to operational reasons, the full-flat seat is not available on your flight.

Do you show movies on your flights?

On our intercontinental flights every seat has a personal entertainment system and video screen for your personal use. The movie selection changes every month.

Can I buy something on the flight?

Yes. Finnair carries a broad selection of affordable high quality products, e.g. perfumes, cosmetics, jewelry and sweets that you can purchase during your flight. Please see the catalogue for more information.

On many flights you can also purchase delicious in-flight snacks.

Which payment cards can I use on board?

We accept cash and bank cards, as well as the following credit cards: MasterCard, Visa (excluding Visa Electron), American Express, Diners Club, JCB, Eurocard, Käyttöluotto and Tjäreborgin Lomaluotto (holiday credit card).

Is there internet access onboard?

At the moment there is no internet access on board. On our intercontinental flights there are satellite phones and an SMS service.

Will I be able to connect my laptop/mobile phone to a power supply onboard the aircraft?

We have equipped all seats on our intercontinental flights with power sockets.

What electronic devices can I use during the flight?

During the flight you can use your laptop, cell phone in flight mode, MP3 player and electronic games. All electronic equipment must be turned off during takeoff and landing.

Electronic equipment with radio transmitters must be turned off during the entire flight.

What languages do flight attendants speak?

All our all flight attendants have Finnish/English/Swedish language skills. In addition, on flights to/from Spain, flight attendants speak Spanish, and on our intercontinental flights there are flight attendants who speak the flight destination language (Chinese, Korean, Japanese, Hindi, Thai or Singlish).

May I use an electronic cigarette during my flight?

All our flights are non-smoking flights. This applies also to artificial cigarettes.

What happens if my flight is cancelled/delayed?

As an airline based in an EU country, we comply with the regulation EC261/2004 rules regarding the assistance and compensation to passengers in the event of disruptions. Read Finnair's delayed and cancelled flights policy for more information.

Do I get compensation if the flight is delayed?

As an airline based in an EU country, we comply with the regulation EC261/2004 rules regarding the assistance and compensation to passengers in the event of disruptions. Read Finnair's delayed and cancelled flights policy for more information.

What happens if I miss the connection during the transfer?

If you miss the connection during the transfer, please contact Finnair or the airline operating the flight at the airport. The assistance you receive if you miss your connecting flight depends on how your ticket is booked. If you have booked the whole journey on the same ticket, you will be rebooked to a new flight.

What do I do if I miss my flight?

If you are late for your flight, please contact the staff at the airport. The rules of the ticket determine whether it is possible to re-route or refund your trip.

How do I give feedback/make a claim?

You can give us feedback or make a claim here.

How long does it take to receive an answer to feedback?

We will answer as soon as possible. The airline passenger commitment states that this is to be done within 28 days.

How long does it take to receive compensation?

The airline passenger commitment for a reply to feedback is within 28 days. The compensation is paid according to the case resolving.

What to do when my insurance company requires proof that my flight was delayed/cancelled?

If you need a certificate for your insurance company, please contact Finnair and we will issue one.

What are my rights as a passenger?

You can read the Passenger Rights here.

Who do I contact if I have lost property at an airport or on board a Finnair flight?

If you have accidentally left a personal item with us, whether on one of our aircraft, in one of our buildings or in one of the public areas of Helsinki Airport, you can enquire about it from the Finland’s Found Property Service, call +358 600 41 006. If you have left a personal item at any other airport, please contact the airport in question.

Where does Finnair fly to?

Finnair offers smooth flight connections to over 70 destinations worldwide – via transfer-friendly Helsinki Airport. See all our Destinations for further information.

How can I contact Finnair in China/France, etc.?

Finnair offers customer service in many countries around the world. Please see our Contact information and choose the correct country.

You can also find us on Facebook and Twitter.

Is it possible to contact Finnair by e-mail?

We do not offer an open e-mail opportunity but it is possible to contact us via contact forms or by calling our Customer service. See our Contact information for further information.

You can also find us on Facebook and Twitter.

Does Finnair offer applications for smart phones?

Finnair has an application for iPhone and for Windows Phone.

How can I subscribe to Finnair Newsletter?

You can subscribe to the Finnair Newsletter here.

How can I uSUBNscribe from the Finnair Newsletter?

You can uSUBNscribe from the Finnair Newsletter by using the link "USUBNscribe" in the bottom of the newsletter.

Which airlines are members of oneworld?

In addition to Finnair, oneworld – the world’s leading airline alliance – includes 11 other airlines and some 20 subsidiaries. Read more.

Are there any vacancies at Finnair?

You can see all vacant positions here.

 
 
 

Our Customer Care is here for you

Didn’t find what you were looking for? Please contact our Customer Care. You can also send your questions to us in Facebook or Twitter. We are here for you.

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