Information about Finnair traffic
Holiday season at Helsinki Airport
Holiday season will increase the number of passengers at Helsinki Airport. Passengers departing from Helsinki are advised to use advance check-in and to bring their baggage to the airport on the previous evening. Baggage can be dropped off between 17:00 and 21:30. One family member may hand in the baggage for the whole family, provided that he or she can show all tickets and travel documents.
The baggage allowance is marked on the ticket: 1PC means that the passenger is allowed to check in one bag free of charge. The maximum weight of the bag is 23 kg and the maximum external dimensions 158 cm. Alternatively, you can take one piece of small sports equipment, for example skis or snowboard.
With our online Baggage Allowance Calculator, it’s quick and easy to find out how much baggage you can take on your flight and calculate excess-baggage fees in advance. If you pay for excess-baggage via My booking, it will cost you less than if you pay at the airport.
Check-in may be completed in advance either online, by text message or at the kiosks at the airport.
Online check-in for Finnair flights opens 36 hours before flight departure.
Finnair Plus members who have not done the online check-in are checked in automatically. The check-in confirmation including the seat number and a link to the mobile boarding pass is sent as a text message. Read more.
At Helsinki Airport the check-in kiosks may be used for all Finnair flights.
Finnair leases new aircraft to serve New York route for approximately one week
Finnair and LOT Polish Airlines have signed an agreement by which Finnair’s New York route will be operated by one of LOT's almost brand new Boeing 787 aircraft from December, 27 2013 to January 7, 2014, due to scheduled maintenance of Finnair wide body aircraft.
On all flights the service is according to Finnair concept, and there is a Finnish purser on every flight. The rest of the crew is from LOT Polish Airlines.
CUSTOMER NOTIFICATIONS IN FLIGHT DISRUPTIONS
If your flight is delayed or cancelled, Finnair will inform you about the situation via SMS. Please make sure that you have provided us with your correct contact details to be able to receive the disruption notifications. You can update the information in your booking on Finnair web site at My booking.
Check your flight’s status
Review your booking and add contact details
Delayed or cancelled flight
Find an answer to your question
Delayed, lost baggage or damaged baggage
Finnair customer service on Twitter
Get the latest news on Twitter at @Finnair. Our customer service will assist you on Twitter at @FinnairHelps. Never share any confidential information, such as your booking reference, in public on the internet.