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Q: What routes are included in the joint business?
A: Atlantic Joint Business offers customers coordinated route networks and schedules on all routes between North America (United States, Canada, Mexico and U.S. territories in the Caribbean) and Europe (EU, Norway and Switzerland). Finnair direct flights to/from Toronto are excluded.
Q: Finnair’s Helsinki – New York flight will have four
codes (AY, AA, BA and IB). Does it matter which code or document I use?
A: Always choose the one that best meets the customer’s needs.
Q: Will Finnair have a codeshare flight to all joint
A: No. Each carrier can choose which flights it prefers to have under its code. Finnair will add its code to all direct transatlantic flights.
Q: Will priority services at the airport be available
also for top tier members travelling with other joint business carrier’s
ticket, e.g. can a Finnair Plus Platinum member use Priority Security at
Helsinki Airport when holding BA ticket?
A: No, at the moment there are no changes to the eligibility of priority services at the airport. In order to use Priority Security at Helsinki Airport the customer needs to be travelling on a Finnair marketed flight (the flight number on the ticket begins with an AY code). When selling ticket, always use the code that best meets the customer’s needs.
Q: Are there any changes in SSR process?
A: No, Special Service Requests are handled as today, but the four carriers have aligned some processes in order to offer better customer experience.
Q: Is it possible to change the passenger on joint
A: No, name changes are not permitted. Name corrections are done as today.
Q: How will the baggage policy change?
A: Business Class baggage allowance on all Finnair intercontinental flights will increase.
At the same time Finnair implements tiered excess baggage rates. Each customer has minimum one piece max 23 kg free baggage allowance. If in excess, extra bag or heavy bag charge is collected. Pooling of allowances of separate tickets is not possible even among family members. A separate Sales bulletin was sent out last week.
Q: Will Finnair implement UMNR surcharge?
A: No, not at the moment.
Q: Can Advance Passenger Information (API) be added
through Finnair website also for flights operated by other joint business
A: Yes. As today, the information can be added using My booking on finnair.com.
Q: Are there any changes to self-service check-in options?
A: AA/BA/IB customers can start the online check-in also on AY site, and AY customers can start online check-in on BA/IB sites (AA will implement the functionality later on). There are no changes to automatic check-in or check-in kiosks.
Q: Can Finnair Plus members upgrade using points to
other joint business carrier’s North Atlantic flight?
A: No, not at the moment.
FIRST GUIDELINES FOR HEL-JFK-HEL: