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For questions concerning your current or upcoming travel and Finnair Plus frequent flyer issues, please contact your nearest Finnair office. If you are applying for a refund on an unused ticket, please fill in the refund application.
On 23 October 2012 the Court of Justice of the European Union has confirmed its decision made on 19 November 2009, according to which the passenger can get a standard compensation for flight delays of at least three hours. There will be no entitlement to compensation if the delay is caused by extraordinary circumstances. If you have applied for a standard compensation for flight delays from us less than three years ago, you can contact us again through the initial feedback link or by using this form. For more information, see the Conditions of carriage section.