Contact information
Other countries
Finland
Customer service and reservations
Reservations, price inquiries, schedules and special services
+358 600 140 140 (€3.15/answered call + local network charge)
Open 24h.
Passengers with physical disabilities or reduced mobility
Booking and informing Finnair about your need for assistance should be done at least 48 hours before the departure.
+358 10 804 042 or through our contact form.
Open 24 h.
The passengers who have purchased a tour package to a Finnair leisure flight (AY1000 series) from a tour operator, should contact their tour operator directly.
Leisure flights supplementary services
+358 600 91 011 (€2.96/answered call + local network charge) or through the Finnair leisure flights web page.
Open Mon–Fri 8 a.m.–6 p.m., Sat–Sun 8 a.m.–12 noon.
Finnair Shop pre-orders
+358 10 800 400 or through the Finnair Shop web page.
Open Mon–Fri 8 a.m.–6 p.m., Sat–Sun 8 a.m.–12 noon.
Finnair Plus
+358 9 818 888 (calls from Finland: local network charge; calls from outside of Finland, international call charge), through the Finnair Plus web page or via the Finnair Plus services contact form.
Open Mon–Fri 8 a.m.–7 p.m., Sat 9 a.m.–4 p.m.
Finnair Plus Gold members
Gold Line customer service, +358 9 818 31880 (calls from Finland: local network charge; calls from outside of Finland, international call charge), email finnair.gold@finnair.com.
Open 24 h.
Finnair Plus Platinum members
Platinum Line customer service, +358 9 818 31888 (calls from Finland: local network charge; calls from outside of Finland, international call charge), email finnair.platinum@finnair.com.
Open 24 h.
Finnair PlusShop
Internet services
eBusiness Helpdesk, +358 9 818 1611 or via the Internet services contact form.
Open Mon–Fri 8 a.m.–8 p.m., Sat–Sun 9 a.m.–6 p.m.
Customer feedback
Through the Feedback form or by mail to SL/08, 01053 FINNAIR, FINLAND, or fax +358 9 818 7707.
Reports on lost or damaged baggage
Lost, delayed or damaged baggage
Lost property
You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service, +358 600 41 006.
Group travel
Please contact your travel agent.
Agent info and Medadesk for travel agents
Renting an aircraft
Finnair Cargo
http://www.finnaircargo.fi/en/
The number for Finnair Group switchboard is +358 600 0 81881 as of 1 February 2013. The cost for an answered call is €1,25 + normal call charges. The switchboard does not connect calls to Finnair customer service.
