Customer care and contact information
Our customer care is at your disposal – manage your booking, find the answers to frequently asked questions and contact us either online or by phone.
We’re happy to help!
You can check all the information regarding your flight through Manage booking. Just sign in with your last name and booking reference.
- Check your flight information
- Make changes to flight times
- Make sure your contact information is up to date
- Pre-order a meal for your flight
- Pay for extra baggage
- Book a seat in advance
- Enter information required by authorities
- Cancel your booking
Find your bookingClose
Enter your 6-digit booking reference (for example Y2KP3D) and your full last name.
Charter flights (AY1000 series): Use the login on the Charter flights travel extras page.
Please note that group bookings cannot be displayed using this service.
In Manage booking you can:
- make changes to your booking (not applicable to AY1000 series charter flights and Finnair Plus award bookings)
- cancel your booking (not applicable to AY1000 series charter flights)
- pay for excess baggage and reserve a seat
- pre-order a meal for European flights
- order a special meal
- choose your main course in advance on long-haul Business Class flights
- order a special ‘Meals designed for you’ option on long-haul Business Class flights departing from Helsinki.
- order a premium meal for a charter flight (AY1000 series)
- update your contact information
- accept changes to the flight schedule
- enter information required by authorities
- book a car or a hotel
Note: In order to pay for excess baggage, reserve a chargeable seat or pre-order a meal for European flights, your flights must be operated and marketed by Finnair.
- What is my checked/hold baggage allowance?
- I’ve forgotten my password – what should I do?
- Can I bring along my laptop as carry-on baggage?
- How do I cancel my booking?
- How do I change the date and/or time of my booking?
- How can I order special meals?
- How do I check in at finnair.com?
- How long before the flight departure should I be at the airport?
- What is a mobile boarding pass?
- Can I book a seat in advance? Do I have to pay for it?
Top 10 frequently asked questions
What is my checked/hold baggage allowance?
Your checked baggage allowance is printed on your flight ticket or travel document.
You can check the general allowances here.
I’ve forgotten my password – what should I do?
You can retrieve your forgotten password here. To do so, you only need your username and last name. Your username is your membership number without the AY prefix and with no spaces between the numbers. You’ll receive the new password by email or as a text message. You can change the password you receive by signing in to your member profile, choosing ‘Update profile’ and writing your new password in the ‘Choose your password’ box.
Can I bring along my laptop as carry-on baggage?
In Economy Class you are allowed one piece of carry-on baggage plus a personal item such as a small handbag, a small laptop bag or a small backpack. In Business Class you are allowed two pieces of carry-on baggage. Please see our ‘Baggage’ page for more information on sizes.
You can use your computer on board as long as you are not connected to the internet. During takeoff and landing you must switch off your computer.
How do I cancel my booking?
Tickets can be cancelled by using the Manage booking service on the homepage.
Depending on the type of ticket you purchased, you may be eligible for a refund. Please check the conditions of the ticket type you’ve purchased from your booking confirmation. You can also find information about our ticket types here.
You can claim a ticket refund by filling in a refund form. If you purchased the flight ticket or the additional service from another airline or from a travel agent, please contact them for the refund.
How do I change the date and/or time of my booking?
If the ticket type you purchased allows you to change the date and/or time of your flight, you can do it through the Manage booking service on the homepage
How can I order special meals?
You can request a special meal through the Manage booking service. Please submit your order no later than 24 hours before departure.
Business Class passengers on our long-haul flights can pre-order meals through the Manage booking service. Orders can be placed 15 days before departure at the earliest and no later than 24 hours before departure.
Finnair also offers Economy Class customers on European flights the possibility to select and pre-order a meal to enjoy on board. Read more
How do I check in at finnair.com?
You can check in 36 hours prior to your departure for all Finnair and Flybe AY2000 series flights departing from Finland, and most Finnair and Flybe AY2000 series flights departing from abroad. For flights to the USA, check-in opens 24 hours before departure.
If your flight is operated by Flybe, American Airlines, British Airways or Iberia, and there’s a Finnair-operated flight included in your reservation, you can start the online check-in 24 hours before departure.
The service is not available for flights operated by other Finnair partners or charter flights departing from cities outside of Finland.
Start check-in here with your last name and booking reference or e-ticket number.
How long before the flight departure should I be at the airport?
The purpose of the check-in deadlines is to guarantee that flights can depart on time.
Check here to see the latest check-in times.
Make sure that you allow enough time to complete the necessary security checks at the airport, and to get to your gate on time.
What is a mobile boarding pass?
Mobile boarding pass is an electronic document that enables customers to pass security and board the aircraft by using their mobile device. Mobile boarding pass can be opened from an SMS or e-mail link in mobile browser or in Passbook application (iPhone with iOS6 or higher). In Passbook it can also be opened from an e-mail attachment.
You can send yourself a mobile boarding pass in online or mobile check-in or receive it from the automatic check-in when airport authorities at the departure airport have permitted the use of it. Otherwise you are asked to print a boarding pass or to pick it up from the check-in desk.
Mobile boarding pass requires internet connection when the boarding pass is opened to the browser or saved as Passbook. If you are not able to open the link, please pick up a paper boarding pass from the check-in desk.
Can I book a seat in advance? Do I have to pay for it?
You can reserve your seat in advance while reserving your flight or afterwards via the Manage booking service by signing in with your family name and booking code. You can use the service for flights operated and marketed by Finnair (the flight number in the ticket starts with AY and the ticket number starts with 105).
If you prefer not to pay for the seats, you can choose them free of charge from those that are still available at the time of check-in. Online check-in opens 36 h before departure.
Read more here.
More frequently asked questions
If you didn’t find an answer to your question here, just follow the link below to see all our frequently asked questions.
Finnair on chat
Need help buying a ticket? You can chat live with our Customer Service while making your reservation in the booking service and get personal assistance on any questions related to purchasing flight tickets. The service is being piloted and we’re currently available on weekdays from 9 a.m. to 9 p.m. (UTC +3).
Finnair on Facebook
Have any questions or comments? We’re happy to help you on our Facebook page where you’ll also read the latest news and find the best flight offers. Write on our wall or send us a message. See you on Facebook!
Finnair on Twitter
You can also find us on Twitter. If you have any questions or comments please tweet us about it and we’ll do our best to help. Here you’ll also find the latest news and information concerning flights. Tweet you soon!
Finnair Plus matters
Argentina Finnair sales representative
Australia Finnair sales representative1300 132 944 (toll free)+61 2 9251 9622 Suite 2803, Level 28, Australia Square,
264 George St, Sydney NSW 2000, Australia
Austria customer service and reservationsMon–Fri 9 a.m.–6 p.m.
Belgium customer service and reservationsMon–Fri 9 a.m.–6 p.m.
Brazil Finnair sales representative
Canada customer service and reservationsMon–Fri 8 a.m.–8 p.m.,
Sat–Sun 8 a.m.–6 p.m.
Chile Finnair sales representative
China customer service and reservations400 886 1686(calls from China) 800 960 686(calls from Hong Kong) +86 21 6335 3999(calls from outside of China)Mon–Fri 9 a.m.–12 noon and 1–5 p.m.
Czech Republic customer service and reservationsMon–Fri 7 a.m.–3 p.m.
Croatia customer service, reservations, price inquiries,
schedules and special services+358 600 140 140 (€3.15/answered call + local network charge)Open 24h
Denmark customer service and reservationsMon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–3.30 p.m
Estonia customer service and reservationsMon–Fri 9 a.m.–5 p.m
France customer service and reservationsMon–Fri 9 a.m.–6 p.m
Germany customer service and reservationsMon–Fri 9 a.m.–6 p.m
Hungary customer service and reservationsMon–Fri 9 a.m.–6 p.m
India customer service and reservations
Our office will be closed for the New Year’s Day on 1 January 2015 and for the Republic Day of India on 26 January 2015.Mon–Fri 9.30 a.m.–5.30 p.m.,
Sat 9.30 a.m.–1.30 p.m.1800 102 1233 (toll free)Mon–Fri 9.30 a.m.–5.30 p.m.,
Sat 9.30 a.m.–1.30 p.m.GF 04, Vipul Orchid Square
B-Block, Sushant Lok, Phase - I
Gurgaon 122002 Haryana, INDIA
Israel Finnair sales representative
Italy customer service and reservations199 4000 99 (calls from Italy)Mon–Fri 9 a.m.–6 p.m+39 02 4528 1022 (calls from outside of Italy)Mon–Fri 9 a.m.–6 p.m
Japan customer service and reservationsMon–Fri 9 a.m.–5.30 p.m
Korea customer service and reservationsMon–Fri 9 a.m.–12 noon and 1–6 p.m
Latvia customer service and reservations+371 67 211 277 (local network charge)Mon–Fri 9 a.m.–5 p.m
Lithuania customer service and reservationsMon–Fri 9 a.m.–5 p.m
Malaysia Finnair sales representative
Mexico Finnair sales representative
Netherlands customer service and reservationsMon–Fri 9 a.m.–6 p.m
New Caledonia Finnair sales representative
New Zealand Finnair sales representativeMon–Fri 9 a.m.–6 p.m
Norway customer service and reservationsMon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–3.30 p.m
Poland customer service and reservationsMon–Fri 9 a.m.–6 p.m
Portugal Finnair sales representativeMon–Fri 9.30 a.m.–1.30 p.m.
and 2.30 p.m.–6 p.m.
Russia customer service and reservationsMon–Fri 10 a.m.–6 p.mMon–Fri 9 a.m.–6 p.m, Sat 10 a.m.–2 p.mMon–Fri 9 a.m.–6 p.m., Sat 10 a.m.–2 p.m
Singapore customer service and reservationsMon–Fri 9 a.m.–6 p.m
Slovenia customer service and reservationsMon–Fri 9 a.m.–6 p.m
South Africa Finnair sales representative
Spain customer service and reservationsMon–Fri 9 a.m.–6 p.m
Sweden customer service and reservations0771-78 11 00 (calls from Sweden)Mon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–3.30 p.m+46 771 78 11 00 (calls from outside of Sweden)Mon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–3.30 p.m
Switzerland customer service and reservationsMon–Fri 9 a.m.–6 p.m
Taiwan Finnair sales representative
Thailand customer service and reservationsMon–Fri 8.30 a.m.–5 p.mMon–Fri 8.30 a.m.–5 p.m
Turkey Finnair sales representative
UK customer service and reservations0208 0 010101 (local network charge)Mon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–2.30 p.m.
Ukraine customer service and reservationsMon-Thu 9 a.m.–6 p.m.,
Fri–Sat 9 a.m.–5 p.m.
USA customer service and reservations+1 800 950 5000 (toll free)Mon–Fri 8 a.m.–8 p.m.,
Sat–Sun 8 a.m.–6 p.m.
Vietnam Finnair sales representativeSaigon
+84 8 73061518 (toll free)Hanoi
+84 4 3 5627322 (toll free)
Finland customer service
Have questions about prices, schedules or special services, or want to buy tickets? Contact us! When making a reservation, please have your credit card at hand.+358 600 140 140(€3.15/answered call + local network charge)
CANCELLATIONS8 a.m. – 8 p.m.
Charter flights travel extras+358 600 91 011(€2.96/answered call + local network charge)Mon–Fri 8 a.m.–6 p.m.,
Sat–Sun 8 a.m.–12 noon.
Have questions about your Finnair Plus account, Finnair Plus points or want to find out more about our frequent flyer program? Contact us!+43 (0) 810 810 290 +32 70 25 30 09 0821 025 111 +49 696 64 05033 199 4000 99 +31 900 346 6247 +43 810 810 290 +34 901 888 126 +41 848 000 294 €0.20/min)Mon–Fri 9 a.m.–6 p.m.+39 02 4528 1022 (calls from outside of Italy)Mon–Fri 9 a.m.–6 p.m.P.O. Box 21 73
Germany+1 800 950 3387 (toll free)Mon–Fri 8 a.m.–8 p.m.,
Sat–Sun 8 a.m.–6 p.m. Mon–Fri 8 a.m.–5 p.m.Mon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–2.30 p.m.Mon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–3.30 p.m.HEL SXD/08
FinlandMon–Fri 8 a.m.–6 p.m.,
Sat 8 a.m.–3.30 p.m.+47 24 14 96 51 Lille Grensen 7,
N-0157 OSLO+7 812 676 35 53 for customers in St. PetersburgMon - Fri 9:00–18:00, Sat 10:00–14:00
Customer Care Center BalticsMon - Fri 09:00–17:00Mon–Fri 9 a.m.–5.30 p.m.+81 3 3222 6808 5th floor, Kojimachi HF bldg,
03-2-4 Kojimachi, Chiyoda-Ku,
Customer Care Center Finland
01053 FINNAIROpen Mon–Fri 8 a.m.–7 p.m.,
Sat 9 a.m.–4 p.m.
Finnair Plus Silver membersMon - Fri 8:00–19:00, Sat 9:00–16:00
Finnair Plus Gold membersOpen 24 h.
Finnair Plus Platinum membersOpen 24 h.
Passengers with physical disabilities or reduced mobility
Booking and informing Finnair about your need for assistance should be done at least 48 hours before the departure.
The passengers who have purchased a tour package to a Finnair charter flight (AY1000 series) from a tour operator, should contact their tour operator directly.
Finnair Shop pre-orders
Enjoy your trip to the max and pre-order your tax-free products for your next flight! No hassle or hurry at the airport; your purchases will be waiting for you when you board.Mon–Fri 8 a.m.–6 p.m.,
Sat–Sun 8 a.m.–12 noon.
eBusiness HelpdeskMon–Fri 8 a.m.–8 p.m.,
Sat–Sun 9 a.m.–6 p.m.
Delayed or damaged baggage
If your baggage doesn’t arrive on the same flight with you, please contact the Arrival Service desk in the arrivals hall where a delayed baggage report will be created.
You can inquire about property lost in Finnair aircrafts, Finnair premises or public areas at Helsinki Airport from Finland’s Found Property Service
Finnair Group switchboard+358 600 0 81881 €1.25/answered call + local network charge. The switchboard does not connect calls to Finnair customer service.
Please contact your travel agent.
Agent info and Medadesk for travel agents
Renting an email@example.com
Finnair Cargo carries all cargo suitable for air transportation to direct Finnair destinations and through our partners’ flight network also to other destinations around the world.