No Internet service fee is collected for flights originating from Germany. Flights to some North American destinations may be exempt from the service fee. When paying with a credit card (American Express, Diners Club, EuroCard, MasterCard and Visa), an additional charge of €7.50 (European flights) or €20 (long-haul flights) will be collected. The surcharge is non-refundable.

In case of a partially refundable ticket (airfare and/or taxes), the refund service fee is 50 €.


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