Feedback/Claim* Mandatory fields

 

 

 

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Agent's details

* Station code  

* First name  

* Last name  

* Company or department  

Email address  

Phone number

Use international format e.g. +358 701234...Case reference number can be delivered via SMS in case you provide your mobile phone number.

 

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Feedback

* Feedback type For CR department action For CR department information  

* Feedback concerns Damaged baggage Delayed baggage Reservations and marketing Flight delay or cancellation Ground services Cabin service Finnair Plus -program Other feedback  

Flight date Calendar  

 

Flight number  

Departure city +  

Destination city +  

* Compensation paid yes no  

Type of compensation Travel voucher Over-night kit Other  

Compensation value  

Customer's details

* First name  

* Last name  

One of the following customer contact details: email / phone / address is mandatory.

 

Email address  

or

Phone number

Use international format e.g. +358 701234...Case reference number can be delivered via SMS in case you provide your mobile phone number.

 

or

Street  

Postcode/Zip code  

City  

 

Country Australia Austria Belgium Canada China Croatia Czech Republic Denmark Estonia Finland France Germany Hong Kong (SAR of China) Hungary India Italy Japan Korea (Republic of) Latvia Lithuania Netherlands Norway Poland Portugal Russia Singapore Slovenia Spain Sweden Switzerland Thailand USA United Kingdom Viet Nam  

Booking reference  

World tracer file reference

e.g. HELAY12345

 

 

Your feedback

* Feedback

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