Most people with existing medical conditions are able to fly without difficulty. However, certain precautions sometimes need to be taken and in some cases we request medical clearance.
If you have one of the illnesses or conditions below, you must notify us when you book your ticket, or at least 72 hours before your travel date. This will enable us to take appropriate precautionary measures. Please fill out an air travel Medical Information Form (MEDIF) and ensure that it reaches us at least 72 hours before your departure. You can scan the signed form and send it attached to firstname.lastname@example.org.
- recent myocardial infarction
- recent cerebral circulatory disorders
- recent injuries
- recent surgeries
- symptomatic coronary disease
- chronic obstructive pulmonary disease
- a need for oxygen therapy
- an infectious disease (tuberculosis, diphtheria)
- anaemia (Hb less than 75 g/l)
- chickenpox in the vesicle phase
If you require any medication during flight or in the airports, please remember to pack it in your hand baggage. Please pack medicines in a separate bag, preferably in the original packaging. Also take along the prescription and the doctor’s certificate; especially if your illness requires treatment with injectable medication. If your medication needs to be kept cool, please talk to your pharmacist about different options. Unfortunately we are unable to store medication in aircraft refrigerators.
Normally breathing devices such as oxygen concentrators (CPAP) and apnea breathing devices are permitted on board, but airline approval is always required. If your condition requires the use of oxygen equipment continuously during your flight, please contact EMA Group Ltd for medical assistance at least 48 hours in advance. You will be assisted by a representative of the medical group on board. To determine the need of oxygen, please contact us by email at email@example.com. Please note that you may not provide your own in-flight oxygen.
For the use of other medical devices during your flight, please inform us well in advance by e-mail firstname.lastname@example.org. If the device uses radio frequency data communication (e.g. Bluetooth), it must be turned off during the flight.
Please note that cabin attendants are not able to give special assistance to a particular passenger, as they are responsible for the safety of everyone on board. The cabin crew is not authorized to administer injections or medication.
For more information on medications and medical equipment on board, please contact our customer service.
The feedback form is used to improve our website. We don’t answer queries sent through this form.