Information about Finnair traffic

Flight accident in Ukraine: Finnair is monitoring the situation and will follow the recommendations of the aviation authorities 

July 19 - 20:00 UTC

Finnair extends its deepest sympathies to those affected by the tragic flight accident in Ukraine on Malaysia Airlines' flight MH17 from Amsterdam to Kuala Lumpur. It is a tragic event for the whole aviation community. Finnair stands by its oneworld partner Malaysia Airlines and is ready to assist in any way it can.

Many people have since asked about Finnair flight practices and the potential impact of the tragic event on Finnair operations and routes.

Finnair has no regular flights that would fly in the Dnipropetrovski airspace over Eastern Ukraine where the incident took place. Since the spring, following Eurocontrol's recommendations Finnair has also avoided the airspace of Simferopol in the Crimea crisis area in Southern Ukraine.

Finnair has continued flights in Western Ukrainian airspace and Eurocontrol has not had any flight restriction recommendations regarding this particular area.

Finnair has made the decision not to fly in Ukraina aerospace for time being. The company will evaluate the situation very carefully and consider the recommendations and decisions of the aviation authorities when making any further decisions.

The alternative routes bypassing Ukraine are slightly longer and therefore some Eastern Mediterranean flights might be slightly delayed. It is also possible that the changes will indirectly cause minor delays in some other flights due to fleet rotation. Finnair regrets any inconvenience this might cause to its passengers but wants to emphasize its commitment to safety.

Finnair's Asian flights to and from Helsinki are flown using routes further north and are therefore not impacted by events in Ukraine.

Political unrest in Israel

July 24 - 09:00 UTC

Finnair flights to/from Tel Aviv 23 July (AY797) and 24 July (AY798) are cancelled due to situation in Israel. We will contact directly customers whose travel is affected. Please check from Manage booking that we have your current contact information.

Finnair offers following flexibility for the customers traveling to/from Tel Aviv. This flexibility applies on tickets issued on/before July 22, 2014 and the original travel date is on/after July 23, 2014.

Change of travel date

  • You may change your travel date (inbound and outbound) once without penalty or change fee. Ticket expiry date will be adjusted accordingly.
  • Seats are subject to availability. 
  • The new travel date must be before October 12, 2014.
  • Rebooking must be done at the latest on July 31, 2014.
  • The new booking must be in the original travel class.
  • Please contact our customer service or a travel agency.

We are following the situation closely and will update any new information on this page.

We are sorry for any inconvenience the situation might cause you.

Enhanced security measures at certain airports when flying to the USA

July 11 - 18:30

When flying to the United States from certain airports, e.g. Paris or London, during the security examination officers may ask you to power up your electronic devices, e.g. mobile phones, laptops, tablets, cameras, game consoles and MP3 players. Powerless devices will not be permitted to the aircraft as carry-on baggage. If you are travelling to the USA, please do all you can to ensure that items you bring with you are fully powered, and arrive at the airport and at your departure gate well in advance.

For more information, please contact the airline operating the intercontinental flight.

We are sorry for any inconvenience this might cause you.

Finnair renovates Helsinki Airport’s terminal T2 lounge spaces for Schengen area departures

June 26 - 12:00
Current lounge spaces above gates 23-26 will be closed as of 1 July and will be opened after renovation in the autumn of 2014. 

We apologise any possible inconvenience this renovation may cause to you in the near future. We strive to complete this renovation a quickly as possible and, in the end, we will be able to offer about 40 % more seating space, new shower suites and a small play area for kids.

Finnair Plus Platinum and Gold Lifetime members as well as oneworld Emerald card holders are temporarily invited to the Aspire Lounge on second floor opposite gate 27. Aspire Lounge is open daily from 05:30 till 20:00, except on Saturdays and Sundays till 19:30.

Finnair Lounge between the gates 36 and 37 is open normally for all non-Schengen destination customers.

Customer notifications in flight disruptions

If a flight is delayed or cancelled, Finnair will make every effort to inform customers about the situation via SMS or e-mail. Please make sure that you have provided us with your correct contact details to be able to receive the disruption notifications. You can update the information in your booking on Finnair web site at Manage booking.

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Delayed or cancelled flight

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Delayed, lost baggage or damaged baggage

See our guide

Finnair customer service on Twitter

Get the latest news on Twitter at @Finnair. Our customer service will assist you on Twitter at @FinnairHelps. Never share any confidential information, such as your booking reference, in public on the internet.


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